Not exact matches
We have online
support as well as
telephone support for our
clients and their families.
«We set
clients up with a professional portrait photographer, rewrite their entire profile, and offer
telephone and chat
support throughout their online relationship.
Their
client support team is perfectly organized and it can be reached via online chat,
telephone, or email.
They have good
client support team that is available 24/7 via e-mail, chat, and toll free
telephone number.
Most brokers will provide their
clients with several ways such as email, live chat and
telephone for their
clients to get in touch with customer
support.
For customer
support, OlympTrade's
clients can get in touch with the
support team through email or
telephone.
Additional responsibilities include, but are not limited to: Assess patients as they are checked in and report health concerns to attending veterinarian Assist veterinarians in surgery as needed Calculate and administer anesthesia to all surgical patients per anesthetic protocol Accurately maintain all necessary anesthesia and patient records, and drug logs Prepare cats for surgery and administer post-operative care Administer treatments as directed Provide in person and
telephone client service Actively promote spay and neuter, and educate
clients on responsible animal care Actively
support associate staff and volunteers; promote the development of skills related to the advancement of our goals and mission.
accounts payable, balance, billing, hardware, credit,
clients, English, general ledger, phone
support, Excel, office, PowerPoint, Ms word, pricing, product location, progress, quality, record keeping, reporting, selling, sales, Spanish, Store Manager,
telephone, Answer phones, written communication skills
Provide front desk
support to include greeting
clients and guests and answering the
telephone.
A desktop
support technician position with a computer hardware manufacturing company to provide technical assistance to
clients in person, through
telephone calls, and emails for resolving computer problems.
These professionals need to provide effective
support to customers via
telephone or by visiting
client locations.
To acquire the job of a
telephone installation and repair personnel and
support the organization in meeting their objectives of providing prompt and efficient installation and maintenance services to
clients.
We provide
client support by
telephone or e-mail.
A help desk
support position with an IT company to offer technical assistance to
clients through
telephone, email, and online chat.
Those interested in a
Client Support Specialist position should be able to demonstrate the following skills in their resumes: customer service, good communication and listening skills,
telephone etiquette, knowledge of company services, and organizational skills.
Provided
telephone support, scheduled appointments and maintained computer systems and confidential records on
clients.
Key Responsibilities - Responsible for overall relationship between the organization and vendors - Develops and maintains relationships with current
clients - Maintains
client database - Tracks
client orders - Provides information to
clients on medical systems over the phone and occasionally in person - Sends informational mailings to customers - Provide technical
support of equipment over the phone and on site - Enters and maintains data and local customer database - Effectively contribute and communicate solutions - Respond to internal communications (
telephone calls, emails, voice mails) Additional Qualifications: - Great listening and presentation skills - Excellent internal and external customer service skills - Outstanding
client relationship and development skills - Ability to develop and implement sales strategy.
• Greet patients as they arrive into facility and provide them with appropriate information • Answer
telephone and guide callers regarding medical procedures • Schedule and reschedule patients» appointments • Cancel patients» appointments and provide them with new dates • Provide medical billing and coding duties • Take and record patients» vitals • Provide education to patients regarding medical procedures • Prepare patients for medical procedures • Obtain patients» information and record it in the database • Pull patients» records for doctors» review • Arrange for hospital admissions • Direct calls and messages to appropriate hospital or medical office staff • Call up patients and remind them of their appointments • Manage filing and record keeping activities • Order supplies and forms for the medical office • Manage inventory of office supplies • Submit insurance claims • Update patients» insurance information • Ensure completeness and accuracy of patients» insurance forms prior to submitting • Assist doctors by providing limited procedural
support • Obtain and process new patients» referrals • Take and record patients» demographic location information • Initiate and maintain correspondence with patients and families • Liaise with insurance companies • Verify
clients» insurance information
Candidate MUST facilitate efficient office operations and perform all aspects of administrative
support, including but not limited to the following: Answering and directing
telephone calls, confirming appointments, greeting
clients, drafting letters, opening and distributing mails, and perform related work as assigned.
Front office receptionist, answer multi line
telephone system,
client service and administrative
support to civil litigation law firm...
Provided operation and maintenance training on equipment, as well as technical
support at
client sites via
telephone and online remote sessions.
• Provided technical
support and service through site visits,
telephone and online remote sessions resulting in less downtime for
client equipment.
• Organized potential
clients» list by determining and marking solid leads • Made
telephone calls to potential
clients and scheduled meetings on behalf of business development associates • Assisted marketing teams in creating presentations and marketing materials • Provided
support in writing proposals and marketing literature • Responded to
clients» queries in person, over the
telephone and through email tickets
Job Responsibilities • Answer
telephones • Provide customer service and
support • Organize, schedule and maintain calendars • Create and maintain online CRM and filing system • Submit and reconcile expense reports • Act as the point of contact and
support for internal and external
clients • Provide
support for management and account reps with various tasks Required Education, Experience, and Skills • Post-high school office experience • Excellent computer skills, including Microsoft Office, CRMs, and Quickbooks • Be able to excel in a self - starting work environment • The aptitude to create policies and procedures • Outstanding customer service skills • Excellent writing and communication skills • High - level organizational skills with an accurate attention to detail • The ability to work without direction As an employee of a small business, the ideal candidate must be willing to learn what they don't know and be willing to assume job duties in multiple roles as needed to benefit the company.
• Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to
clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the
clients • Provided company with necessary clerical
support like handling fax, attending and making
telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and
client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies,
clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files
First Heritage Financial, Fairbanks, AK 1999 — 2002 Mortgage Loan Officer • Answered
telephone calls and provided initial information regarding the company's loan products • Assisted
clients in filling out mortgage loan application and ensured that all
supporting documentation is attached • Provided
support to the mortgage originator handling research work such as credit checks and
client background investigations • Drew up mortgage contracts based on information provided by the loan originator • Handled filing and documentation activities by ensuring complete data integrity and confidentiality
Assisted private banking
clients with all walk - in,
telephone and email transactions and inquiries including deposits, cash withdrawals, transfers, ATM card
support, loan servicing, and general bank account servicing
Seeking a customer
support associate to provide
client support via
telephone and and online chat.
Administering medication Answering
telephones Appointment booking Assisting patients Changing dressings Clinical assistance Clinical care Cost savings Data collection Data entry Effective questioning Email handling Giving injections Greeting patients Handling correspondence Healthcare plans Hospital procedures Insurance procedures Issue resolution Laboratory testing Managing
client invoices Managing emails Managing expectations Managing objections Medical billing Medical documents Medical terminology Medical vocabulary Office practices Patient education Patient forms Patient interaction Patient registration Patient statements Patient
support Patient tracking Pharmacology Practice management Preparing specimens Preventive medical services Reception duties Reducing no - shows Regulatory impacts Resolving problems Scheduling appointments Staff administration
Telephone etiquette Taking electrocardiograms Taking messages Taking X-rays Removing sutures Uploading documents
Contract Personnel operate 24 hours a day, 365 days a year and as such you will be required to provide out of hours
telephone support pro-rata to our
clients who have last minute, short notice requirements out of normal office hours.
Performed
client support functions for the department by interacting with customers via
telephone and email to provide prompt, accurate response to customer inquiries and concerns.
Tags for this Online Resume: Major Account Management, Telesales, Prospecting, Inside Sales, Cold Calling, Business Development, Proposal Writing, Account Analysis and Needs Assessment, Exceptional Closer, SEM Advertising Optimization, Customer Satisfaction, Superior
Telephone Support for
Client Growth, • High - Impact Sales Presentations, Internet Research, • Proficient in Microsoft Word, Excel, and PowerPoint, CRM applications including SalesForce, Adobe applications including Photoshop, Illustrator, and Acrobat
Archiving
Telephone Reception Problem Solving Administrative
Support Client Relationship Management Work History... Professional Summary Sharp and dedicated administrative professional with long - standing and diverse... collation of proposal materials as assigned.
American General, Houston • TX 2004 — 2006 Annuity Customer Service Analyst Provided superior customer service and
support as a qualified Annuity Analyst, responding to
telephone inquiries and complaints from participants regarding contract provisions, account balances, transfer of value, allocation changes, and personal data changes on
client annuities, IRA's.
10 - Key, Account Management, Active Learning, Calendaring,
Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management
Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets,
Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Vehicle Electrical Diagnosis, Interior / Exterior Trim, Suspension, Alignments, Brakes, Driveability, Some Heavy Line / Driveline work, A / C Systems, Computer Control Diagnosis
IT
Support / Customer service for over 2000 applications for 28000
clients over the phone, email and via the web for computer and
telephone issues and / or requests.
This role comes with very few restrictions or limitations in regards to target market Job Description: Due to the unrestrictive nature of this position, the fact you will be working for the UK's largest privately owned recruitment company that has a vast network with an incredibly strong brand, we feel this is a great opportunity for someone looking to expand their stake in the Permanents market Recruitment Consultant Duties to include: - Identifying opportunities for the Branch - Bringing new business to the branch via
telephone and face to face meetings - Sourcing candidates to fill positions for existing
clients and to spec into potential new business - Advertising vacancies - In - depth interviewing of candidates, preparing them for interviews - Rate negotiation You will have the
support of an Office Administrator to assist with job posting / cv searching and anything else that contributes to the running of the Permanents sector Successful Recruitment Consultant must have: - Recruitment experience is essential for this position - A tenacious, resilient, focused and incredibly driven attitude are essential traits, these are as important to us as someone who enjoys their work and who is a team player - Wanting to progress a career within our organisation, this is a focus area for the Basingstoke Branch.
The Role: * Managing the full 360o recruitment life cycle * Candidate searching, matching, attraction and screening * Must be able to undertake proactive business development activities including outbound sales calls and
client visits * Writing, managing & updating adverts on various job boards & through social media * Creating & running daily CV searches * Keeping the in - house Database updated * Manage and prioritise your own workload to ensure that both
client and candidate expectations are exceeded The Person: * The ideal candidate will be a successful 360o recruiter with experience of the full recruitment life cycle * Experience within the Technical, Engineering, FMCG & Manufacturing industries * Ability to secure new business & build your own «desk» * High degree of attention to detail * Experience of using recruitment software and Microsoft Office packages * Knowledge of the Data Protection & Employment Laws * Excellent & confident
telephone manner * Ability to maintain a high level of professionalism at all times * Well organised and hardworking * Proven ability to achieve targets & deadlines * Full UK Driving Licence is essential The Package: * 38 hours per week, Monday to Friday (flexible hours) * Competitive basic salary (negotiable depending on experience) * Attractive Commission structure * Full
support, training & development where needed
Administrative Assistant — Duties & Responsibilities Provide administrative
support across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle
telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including
telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person,
telephone, and internet customer service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Warehouse Manager — Duties & Responsibilities Manage warehouse, supply chain, sales, and administrative
support activities across a variety of industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office and warehouse administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Responsible for shipping, order tracking, receiving, inventory, billing, and customer service Maintain company equipment, facilities, and products in an organized and professional fashion Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Generate significant revenue through networking, in person sales, and other tactics Estimate project costs, timelines, and ensure compliance with contract terms Strictly adhere to all department budgets and project timelines Provide data entry,
client account maintenance, and other administrative services Manage corporate correspondence and reception duties including
telephone and in - person service Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Professional Experience Blue Cross of California (Pomona, CA) 2005 — Present Claims Examiner / Customer Service Representative • Research, analyze, code, and process claims for payment in a timely, accurate, and organized manner • Adjust, void, and reopen claims as needed to ensure proper adjudication • Resolve inquiries, issues, and adjustments regarding benefits, policies and contracts • Oversee and
support special customer service and claims related initiatives • Provide exceptional in person,
telephone, and email customer service ensuring
client satisfaction • Train junior team members in industry best practices and corporate protocols • Offer additional administrative
support including filing, data entry, and inventory management
Administrative Assistant — Duties & Responsibilities Provide office management and administrative
support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions
Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory,
client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and
clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written,
telephone, and in - person service Develop and strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Office Manager — Duties & Responsibilities Provide office management and administrative
support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written,
telephone, and in - person service Develop and strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity
Administrative Assistant — Duties & Responsibilities Provide administrative
support across a variety of industries including insurance, law, medicine, and sales Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle
telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance services Manage corporate correspondence and reception duties including
telephone and in - person service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person,
telephone, and internet customer service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Perform all duties with positivity, professionalism, and integrity
Professional Experience Foxxconn Corporation (Houston, TX) 09/2005 — Present Information System Engineer • Manage email infrastructure and administration assignments to
support 800 + users • Coordinate with engineers and vendors from USA and China to implement new technology and enhance server performance • Utilize fluency in Mandarin and English to effectively communicate with both local and international teams • Perform restores, implement recovery procedures, and conduct regular system backups • Provide in person,
telephone, email, and remote customer service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes
Client • Implement Barracuda Anti-Spam and Blackberry service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS Exchange
Clerk — Duties & Responsibilities Provide office management and administrative
support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, quality control, billing, shipping, and
client account maintenance services Study internal literature to become an expert on products and services Analyze
client needs and craft product presentations to their specifications Consistently recognized and promoted for excellence in sales, customer service, and team management Prepare and maintain activity reports,
client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including
telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with
clients, vendors, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Provide customer service and administrative
support across a variety of industries Represent company brand with poise, integrity, and positivity Resolve customer service inquiries in a timely and professional manner Deliver exceptional service resulting in
client satisfaction and repeat business Generate significant product sales through networking, referrals, and other tactics Study internal literature to become an expert on company products and services Responsible for official correspondence including letters, emails,
telephones, and reception Coordinate meetings, travel arrangement, and special events for senior leadership Assist accounting department with purchasing, billing, and payment collection Direct mailroom operations ensuring accurate and timely shipping and receiving Build and strengthen relationships with key
clients, partners, vendors, and coworkers Manage security surveillance ensuring safety of personnel and company assets Oversee office and salon inventory ordering supplies as needed Create a welcoming, clean, and uplifting environment for
clients and peers Provide additional
support such as data entry and recordkeeping
Administrative Assistant — Duties & Responsibilities Provide administrative
support across a variety of industries including education, accounting, and medicine Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee medical billing, confidential patient records, and medical team
support Responsible for the development and implementation of emotional, physical, and developmental plans for patients Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance services Manage corporate correspondence and reception duties including
telephone and in - person service Responsible for tracking and replenishing office supplies and products Craft employee handbooks, staff development programs, and recognition programs Provide exceptional in - person,
telephone, and internet customer service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Administrative Assistant — Duties & Responsibilities Provide office management and administrative
support across a variety of industries and settings Design and implement business model for national retail distribution business Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, billing, shipping, and
client account maintenance services Study internal literature to become an expert on products and services Analyze
client needs and craft product presentations and packages to their specifications Consistently recognized for excellence in sales, marketing, and team management Prepare and maintain sales activity reports,
client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including
telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Represent company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Served as office manager and executive assistant ensuring effective and efficient operations Directed customer service department resulting in
client satisfaction and repeat business Trained and supervised junior administrative
support staff and customer service personnel Managed and streamlined company shipping, receiving, and documentation processes Decreased receiving errors, increased quality control, and improved
client satisfaction levels Oversaw company inventory, replenishment, and tracking of supply usage Maintained confidential patient records ensuring accurate and easily accessible information Authored workman's compensation reports for main billing office Achieved highest proficiency rating for MPC code entering in 5 years Responsible for written correspondence,
telephone system, and in person reception duties Scheduled patient appointments and handled patient intake procedures Performed additional administrative duties including faxing, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner