Sentences with phrase «coaching call center»

We are not a large scale coaching call center like you see on TV.

Coach all call center employees consisting of 20 - 22 reps. Not to exclude training new and existing Reps on work order systems such as Maximo, IBM's CMIC and Tabeware, 360 Facilities, EMS, MyGlobal Facilitator, Angus, FMP

Communicate issues directly to management and coach call center representatives, as directed by Call Center Manager

Not exact matches

«I look at the move as a challenge and an opportunity,» says Augusta Scott, 61, who started answering phones in the Zappos call center in 2007 and now serves as the company's in - house life coach.

Chicago Bulls head coach Tom Thibodeau says he knows his team isn't going to get the benefit of the doubt on foul calls against LeBron James and the Miami Heat, even as the action shifts to the United Center on Friday night.

Quite a few colleges, such as Michigan, Michigan State, Iowa and Southern California use the so - called multiple offense, shifting from an unbalanced (four men on one side of the center, two on the other) single wing to a T or Split T. Red Sanders at UCLA and Bowden Wyatt, at Arkansas last season and now at Tennessee, are the only coaches of note using the Tennessee balanced - line single wing.

«In my more grandiose moments, when I think about all these fitness centers where people are working up a sweat, I think you could have a little room called a well - being center and have a coach or psychologist take you through 6 or 10 weeks to make you happier.

Branching out from the call center to work as an entrepreneur, Carmelia began networking with matchmakers and dating coaches and understanding more about their business models.

Coached by a grassroots local nonprofit called the Llano Grande Center, their work quickly won respect and cooperation from city officials.

Calling the program «possibly the largest, most aggressive overhaul of teacher induction in the country,» researchers at the New Teacher Center at the University of California, Santa Cruz, praised the 1.1 million - student district for spending $ 36 million to put experienced teachers on the job as full - time mentors, able to give new teachers at least 1 1/4 hours a week of individual coaching.

She has led joint efforts to create guiding thought pieces for the field, such as Coaching for Impact: Six Pillars to Create Coaching Roles that Achieve their Potential to Improve Teaching and Learning, produced in partnership with Learning Forward and the University of Florida Lastinger Center, and Time for Action: Building the Educator Workforce Our Children Need Now, a call to action produced in partnership with the Center for Great Teachers and Leaders and the Council of Chief State School Officers.

More than likely the people that take these photos probably work in retail since it's a lot more difficult to do it in the call center unless the coach totally does not care that you're whipping out your phone during stread time and taking shots.

Coached, motivated and developed representatives for all departments for the entire call center

With 13 + years of experience in high - volume call centers — coupled with expertise in hiring, training, developing, coaching, and supervising call center staff — I am confident in my ability to make an immediate and positive impact on Wayward's customer service efforts in this role.

If you need help with this, try out our new Online Career Center where you get 24/7 access to our career coaches, plus 2 live monthly coaching calls with me.

• Continuously monitored call center performance and ensured policies and procedures were met, set goals, standards and benchmarks that evaluated individual employees and customer satisfactions associated ratings • Motivated staff through formal / informal coaching, training initiatives, incentive programs, career development opportunities and productivity channels.

Management: Completed all training and sales coaching duties for Consumer Inbound Sales teams within call center.

PERFORMANCE SUMMARY 10 years» wide - ranging experience in call center setting with 6 + years specifically in coaching and mentoring team members in a bid to develop their skills to meet the specific goals of the company.

Selected by supervisor to oversee Catastrophe call center and coach temporary staff: monitored call volume, managed staffing needs, provided direction on workflows and procedures, and delegated call out instructions for affected areas

Improved call center sales 10 % year - over-year and reduced turnover by 50 % through such performance improvement initiatives as on - boarding, compensation, leader development, coaching, engagement, re-designed career paths.

Location: Orlando Posted on: 2018-04-8 19:0000 Category: IT / Software / Systems Looking for a call center manager to oversee and coach the

Call Center Administrator Do you love coaching and supporting a team to help them achieve their maximum potential?

Dell Tech Support Call Center 2001 Level 2 Manager Managed a team of 25 to 30 technicians, and provided coaching and mentoring for each employee

Conduct weekly coaching sessions with tenured call center staff providing quality scores, developing customer service and sales skills

Looking for a call center manager to oversee and coach the direction of the call center personnel.

Tags for this Online Resume: customer service, call center, receptionist, training, coaching, inside sales representative

Tags for this Online Resume: Training, Budgeting, Business Analysis, Forecasting, Management, Reporting Tools, Project Management, Project Manager, AVAYA, Call Center Management, P&L, Performance Improvement, Process Improvement, Multi-location oversight, Collections, Ultilities, Claims, Banking, Data Analysis, Problem Solving, Cross-functional Communication, Coaching and Mentoring, Hiring

Tags for this Online Resume: Call Center Management, Customer Service Manager, Administration Manager, Account Management, Coaching

Tags for this Online Resume: compliance specialist, coaching, call center, account manager, help desk, human recourses

Tags for this Online Resume: Masters Degree, Call Center, Project, IT Managenment, Organizational Management, Coaching, Mentoring, Teaching

Tags for this Online Resume: Call Center, Leadership, Banking / Financial Services, Excel, Training / Coaching, Analytical

To provide results oriented collaborative performance coaching in the call center environment.

Tags for this Online Resume: call center manager, Scheduling, Time Card Processing & Approval, Coaching / Mentoring, Training, Payments and Deposits

• Call center monitoring, coaching / training and quality skil...

Tags for this Online Resume: performance coach, call center, tax, software, agile, scrum, management, innovator

7 years experience managing tech call center, performance coaching and change amnagemant.

With experience working as a call center disease management mgr, personal trainer, public speaker, and head strength and conditioning coach I would like to add value to a health and wellness team devoted to increasing consumer health knowledge and implementation.

Tags for this Online Resume: Mentoring, Call Center, Compliance, Strategy, Management, Consulting, Business Development, Coaching, Equity, Benefits

Tags for this Online Resume: Las Vegas, Call Center Manager, Operations, Coaching & Mentoring, Reservations, Change Manager

Tags for this Online Resume: Call Center Manger, Tele - Sales Manager, Field Marketing Manager, Lead Generations Manager, Inside Sales Accounts Manager, Tele - Sales Coach / Traner, Telemarketing Coach, Telemarketing Trainer Recruiter, Advertising, Call Center, Customer Relationship Management, Lead Generation, Wholesale, Architectural, Autocad, Autodesk AutoCAD

Tags for this Online Resume: Corporate Travel Operations, Business Management, Global Account Management, Travel Policy remodels, Staff Coaching, Development & Mentoring, National Account Management, Call Center Director, Telephony Implementation, Appraisals

Tags for this Online Resume: develop and lead, train coach, bugets and performance metrics, marketing and sales, call center management, associate and client relations

Tags for this Online Resume: Customer Service, Management, FACETS, Insurance, Life Insurance, Call Center, Coaching, Complaints, Operational Excellence, Planning

Tags for this Online Resume: Call Center, Data Analysis, Process Improvements, Quality, Quality Assurance, Test, Complaints, Accounting, Billing, Deposits, Coaching and Development, Reporting

Professional Summary Highly effective, results - oriented manager with proven expertise in achieving call center and company goals while facilitating employee development through training, coaching, and mentoring.

Tags for this Online Resume: Leadership, Forecast Call Volume, Management, Service Level Management, Coaching, Project Management, Metric Analysis, Process Improvement, Policy / Procedure Development, Problem Solving, Quality Assurance, Communication, High Production Environments, Technology Integration, Training, Documentaion, Chat, Email, Support, customer service, contact center

To continue a management career in a stable, professional, diverse environment for a leading corporation, which provides opportunities for career growth, utilizing my sales and service expertise, call center experience, coaching and leadership ability.

Motivated and results driven marketing professional with exceptional organizational and coaching skills focusing on market analytics and research, performance analysis and reporting, process improvement and project management; significant experiences at driving change; improving agents» performance, and increasing customer satisfaction at call centers; unique combination of business development experience and expertise in m...

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Call Center, Coaching, Cold Calling, English Language, Insurance, Leadership, Licensing, Management, Sales, Services