PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation
of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go
over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed
of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High
School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2
years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge
of the Pharmacy Benefit Management and / or Health Insurance * Knowledge
of Call Center industry through work experience and as obtained through related
courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups
of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation
of the department * Ability to interpret a variety
of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level
of consistency while working with team members * Ability to recognize the needs
of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style
of conflict resolution is best suited for a particular situation * Ability to determine the needs
of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding
of company and client confidentiality * Excellent organizational skills * Exemplary
coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.