A letter from the Inland Revenue dated 22 April 1994 to Arsenal's accountants raised
concerns about evidence that ``...
coaching staff have received payments or moneys... which have emanated from transfer fees paid by your client».
Coaching staff members in many different organisations with career
concerns e.g. investment bankers, lawyers, graduates, marketing directors, members of the Board
Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to
staff,
coaching, and issue resolution
concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all
staff, communicating expectations and closely supervising job functions • Travel to Manila to train
staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization