Our agency's nationally recognized
commercial lines staff will review your business needs to help tailor an insurance program that provides your business with the right coverage at the right price.
Not exact matches
Our factory certified sales & service
staff are operating out of a brand new STATE OF THE ART facility with new
commercial lifts capable of working on the full RAM
line of vehicles.
Examples: Arranging a retail display to have maximum impact, brainstorming at a
staff meeting to set a strategy for developing, coming up with new procedures to improve quality, creating the packaging for a product, designing a logo, identifying ways to cut costs during a budget crisis, increasing
staff productivity, proposing a new look for a clothing
line, composing dialogue for a television or radio
commercial.
Professional Experience United Healthcare 05/2009 — Present Network Account Manager • Generated new business consistently exceeding company production goals • Managed company databases and
staff ensuring timely completion of company projects • Oversaw claim resolution, provider performance, and provider appeals • Handled all
lines of company products including Medicare, Medicaid, and
commercial plans • Provided excellent customer service guaranteeing client satisfaction
Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both
commercial and personal
lines Provide relevant administration and direction to multi-million dollar
staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective
staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to
line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and
staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism
Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised
staff of 10 tellers, personal bankers, and support
staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller
line, mortgage, consumer loan, and
commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations