Sentences with phrase «company policies and procedures through»

Ensured compliance to company policies and procedures through proper handling of all transactions and corresponding documentation

Not exact matches

«Or the consultant could counsel you through the entire process, writing the company's quality policy statement and even specific operating procedures.»

Policy coverage is high and claiming procedure is so simple which can be easily done through online website of the company.

Because the life insurance that is offered through Esurance is done so by various insurance carriers, the products, rates, and the time that is required to purchase a policy (such as underwriting procedures) can vary from one company to another.

Coordinating patient information through all caregivers, insurance companies, billing departments and patients according to the facility's policies and procedures.

• First - hand experience in determining customers» specific buying needs and servicing them accordingly • Exceptionally well - versed in greeting customers in a professional and pleasant manner to ensure repeat business opportunities • Demonstrated expertise in creating long - term relationships with customers by providing them with exceptional services • Proficient in assisting customers in locating their choice of merchandise and effectively demonstrating its features and attributes • Highly experienced in leading customers through the purchasing procedure by totaling bills and levied discounts • Effectively able to man the POS system in case of low staff instances, and process customers» purchases in cash or credit • Deeply familiar with activities to ensure that all purchases are properly bagged and timely delivered to customers» vehicles • Proficient in arranging for home deliveries to be made for large items by assisting customers through the booking system • Documented success in managing and maintaining merchandise on shelves and ensuring that any expired or near expiry products are discarded according to company policy • Adept at maintaining the outlook of the store by ensuring that all shelves, floors, display units and counters are kept constantly clean • Exceptionally talented in assisting the marketing and sales teams in creating and maintaining visual merchandising displays

• Greeted customers and assisted them in locating products of their choice • Managed demonstrations for products and provided information regarding features • Led customers through payment procedures by ringing their purchases and bagging them • Performed cash and credit card transactions using standardizes POS machines • Handled exchanges and returns by strictly following company policies

Job Responsibilities (but not limited to): * Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options * Ensure equipment on rental «ready» line is clean, serviced, and tested according to company standards * Follow all company standards in regards to paperwork, cash management, and loss prevention * Deliver an enthusiastic and professional level of guest service at all times * Adhere to all safety procedures * Maintain all paperwork according to company policy Qualifications: * Previous retail / rental experience preferred * Passion for Skiing / Snowboarding * Maintain a working knowledge of products and trends within the industry * Commitment to providing excellent customer service * Ability to communicate fluently with co-workers and guests in accurate spoken and written English * Basic computer skills * Ability to work a flexible schedule; including nights, holidays and weekends Perks * Free Epic Pass to our world - class resorts * Huge retail discounts at our stores * Excellent training and professional development At Colorado Ski and Golf and Colorado Ski and Sport, «guarantees through expertise» is our motto.

Provided quality patient care through several tasks embodied by department procedures and company policies.

2014 - present • Oversee entire recruitment process: finding and screening potentially suitable subjects for relevant studies, and ensuring proper protocol for obtaining and documenting consent is followed through • Communicate and collaborate with laboratories and investigators on findings, and report on clinical research results • Conduct and monitor studies to ensure proper procedures are carried through in compliance with company policies and federal and state regulations • Counsel health care professionals on proper treatment and dosages • Manage all researchers and acquire necessary space and equipment to conduct studies

Managed risk through adhering to company policy and procedure.

• Led customers through payment procedures by assisting cashiers in processing payments through credit cards and cash • Ascertained that all purchased items were properly packed or wrapped according to customers» instructions • Handled complaints and suggestions by first listening intently to what customers have to say and then managing the problem according to protocol • Provided aftersales services according to company policies • Made follow - up calls to gauge customer satisfaction

• Increased operational efficiency through effective provision of support services across all departments • Creation of company procedures and policies as a means of constant improvement in company practices • Exceptional scheduling, meeting and customer support through effective implementation of standard operating procedures

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policAND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policand associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

Buying Assistant K - Mart, Carson City, NV 2/2009 — 7/2013 • Assisted sales assistants in actively seeking out customers within the store and offering help • Demonstrated products to customers based on their individual likes and requirements • Provided customers with information on available products, their features, and prices • Led customers through the payment procedures, and packed their purchases according to company policies • Ascertained that customers were made aware of return, exchange and aftersales service policies and procedures for purchased products

Appreciating the fact that the customer is our finest asset, I ensure the development and installation of quality control programs, policies and procedures that will eventually benefit the company through positive customer feedback and recurring business.

VERIZON, Belton, SC May 2014 — Present Customer Service Representative • Increase customer base by 50 % at the new Verizon store on Denbeck Road by eliciting exceptional customer services to interested inquirers • Introduce an order tracking system that increased efficiency of order delivery by a staggering 88 % • Retain a corporate customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing customers • Greet customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead customers or direct them to appropriate sections according to their areas of interest within the store • Introduce customers to the store and provide them information on products and product lines • Maintain professional interactions with customers, providing them with product demonstrations and advice • Assist customers in choosing products of their choice and provide them with information on each feature and pricing • Walk customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's policies

• Greet customers as they approach the perfume counter and inquire into their perfume buying needs • Provide customers with information on new perfume lines and their prices • Assist customers in selecting perfumes by providing them with information on popular picks • Give out free perfume samples in a bid to assist customers in deciding which brand to buy • Provide customers with information on special deals and discounts and indulge in suggestive selling to ensure additional sales • Run customers through the purchase process by providing them with assistance in paying and tender change and receipts • Set up perfume bottles and boxes, and testers according to company policies and procedures • Ascertain that stock is properly displayed and maintained, and ensure that low stock situations are communicated to the supervisor in a timely manner

• Hands - on experience in making customers feel welcome by greeting them enthusiastically as they approach the order counter • Highly skilled in providing customers with information on menu items and the day's specials • Deeply familiar with handling upselling duties, aimed to generating revenue and increasing sales • Proficient in punching orders into the restaurant database and providing customers with information on totals • Adept at processing cash and credit and debit card payments, with special focus on accuracy of transaction • First - hand experience in preparing and packing food items according to the restaurant's policies and sanitation procedures • Deeply familiar with adhering to the company's food holding times and temperatures to ensure that food is served fresh • Proficient in clearly and concisely communicating product knowledge and information to customers • Effectively able to enhance customers» experience through engagement and sampling activities • Deep insight into performing cooking work such as inserting, rotating and removing baking trays and monitoring ovens for correct baking times • Competent in efficiently bagging delivery and take away orders by paying special attention to accuracy of orders and correct delivery timelines

• Assisted in coordinating backend and frontend activities to ensure consistency of stock availability • Provided support in putting up displays of items as part of visual merchandising efforts • Ascertained the cleanliness and tidiness of assigned work areas according to company policies • Assisted customers in choosing their choice of items and leading them through the purchase procedure • Received and displayed product shipments and ensured that any damaged items were pulled out and returned to the storage areas

Waitrose, Carson, IA May 2012 — Present Supermarket Assistant • Welcome customers as they arrive at the supermarket / department and inquire into their purpose of visit • Provide customers with information on where their choice of products are located • Assist customers in locating items and provide them with information on prices and expiry dates • Demonstrate product features and provide warrantee information • Lead customers through payment procedures by processing cash and credit card payments • Pack purchases in paper bags and assist customers in carrying them to their vehicles • Arrange for purchases to be delivered to customers» offices and homes • Provide aftersales services by calling up customers and asking them if their purchases are working properly • Take and service requests for exchanges and returns by strictly following company policies • Handle stocking and restocking activities, keeping the 4Ps of marketing in mind • Ascertain that the department and assigned shelf areas are kept cleaned and maintained at all times

DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMobAND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMoband organized • Complete daily tasks and reports as assigned by store manager and iMoband reports as assigned by store manager and iMoband iMobile

• Greeted customers as they arrived at the store and provided them with directions to their choice of products • Assisted customers in locating products and demonstrating product features • Provided information such as weight, price and expiry data if chosen products • Led customers through payment procedures and ensured that receipts and change were tendered properly • Handled customer complaints, exchanges and returns according to company policies and protocols

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

My carrer goals include helping develop service policies and procedures, to improve the service for a company, thus improving occupanccy and income through improved PMs and facility management and maintenance.

Business Manager — Duties & Responsibilities Manage daily operations, customer service, and sales staff ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Collaborate with junior level sales people to develop action plans to govern their performance Responsible for purchasing, logistics, company inventory, and product development Set and strictly adhere to budgets and schedules Oversee corporate accounting ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Demonstrated history of successful financial analysis while increasing company efficiency and efficacy through creation and implementation of new management styles, policies, and procedures.

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Warehouse Manager — Duties & Responsibilities Manage warehouse, supply chain, sales, and administrative support activities across a variety of industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office and warehouse administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Responsible for shipping, order tracking, receiving, inventory, billing, and customer service Maintain company equipment, facilities, and products in an organized and professional fashion Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Generate significant revenue through networking, in person sales, and other tactics Estimate project costs, timelines, and ensure compliance with contract terms Strictly adhere to all department budgets and project timelines Provide data entry, client account maintenance, and other administrative services Manage corporate correspondence and reception duties including telephone and in - person service Encourage high customer retention by maintaining friendly, supportive contact with existing clients

Business Manager — Duties & Responsibilities Provide full service construction and contracting services including electrical, plumbing, masonry, roofing, etc.. Manage daily operations of home sales, construction, and contracting businesses ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee sales, customer service, and construction site personnel Set and strictly adhere to budgets and schedules Maintain compliance with all applicable zoning codes, laws, and safety protocols Oversee company finances ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Provide operational support across a wide variety of industries Responsible for product inventory, pricing, sales, and logistics Oversee company financials through QuickBooks and Point of Sale Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct buying operations to locate and secure quality materials at affordable prices Negotiate and execute contracts with C - Level decision makers Train staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Plan and execute successful special events including grand openings, graduations, etc.. Provide administrative assistance including phones, data entry, and reception as needed Perform legal research assisting attorneys with varied caseloads Represent company brand with poise, integrity, and positivity

Medical Billing Specialist — Duties & Responsibilities Manage medical billing, coding, and customer service operation for industry leading corporations Develop extensive experience with all major medical insurance providers Provide exceptional customer service resulting in 100 % client satisfaction rating Maximize reimbursements and minimize costs through effective management Serve as member of Rate Book Committee overseeing 80,000 outpatient third party accounts Recruit, hire, and train staff ensuring understanding of company brand, policies, and procedures Responsible for $ 100 million per year in company income and company record of $ 46 million in one month Oversee financial management providing best practices and strategic planning Build and strengthen relationships with third party payors including Medicare, Medicaid, and others Author and present reports to senior leadership regarding company financial health Set and strictly adhere to departmental budgets and project timelines Ensure compliance with applicable laws and industry regulations Establish and maintain detailed records regarding claims, billing, and client information Create and implement clinical and nonclinical team training activities Consistently promoted for excellence in management, customer service, and revenue generation Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Great Atlantic Capital (Hackensack, NJ) 07/2006 — 06/2008 Regional Manager • Oversee business development of new leases and loans in the tri state area • Lead company sales from $ 5 million to $ 150 million through effective management tactics • Design and implement highly profitable marketing, sales, and customer service programs • Train team members in industry best practices and corporate policies and procedures • Generate new business through referrals, effective marketing, and other tactics • Oversee daily activities ensuring cost effective, profitable, and professional operations

Key Accomplishments and Contributions as an Accounting / Accounts Manager • Collected payments on delinquent accounts through persuasive communication and negotiation skills, resulting in a significant increase in accounts receivable and decrease in the company's loss • Improved processes in relation to internal audits compliance and ensured tax, legal, and organizational compliance with payroll regulations and procedures, as well as internal policies • Monitored proper controls or systems to effectively manage inventory levels and control all costs • Analyzed operational performance to maximize operations and made effective recommendations

Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Perform all duties in a professional and courteous manner

Mentored and coached employees in Flagstar Bank policies and procedures including new hires and personnel joining the company through acquisitions.

Sales Representative — Duties & Responsibilities Direct sales and customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized as company leader in sales, customer service, and team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Financial Manager — Duties & Responsibilities Manage daily operations, sales, and customer service activities for multiple financial institutions Oversee company expansion and branch openings in new markets and territories Manage client assets in excess of $ 285 million across a wide range of investment vehicles Design and implement professional development and employee recognition programs Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls in a courteous, yet assertive manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timelines

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned

Retail Sales Manager — Duties & Responsibilities Oversee customer service and sales staff ensuring efficient, effective, and profitable operations Design and implement staff development programs to enhance sales and customer service skills Train employees in corporate branding and company policies and procedures Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Identify company operational challenges and overcome obstacles through strong managerial skills Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and product replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Retail Sales Manager — Duties & Responsibilities Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and direct purchasing and inventory replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Director of Cardiopulmonary Services — Duties & Responsibilities Direct and evaluate cardiopulmonary department and personnel ensuring effective and profitable operations Recruit and train staff in hospital policies, procedures, best practices, and corporate branding Increase gross revenue from $ 540,000 to $ 3.9 million in 6 years through marketing and management initiatives Set and strictly adhere to departmental budgets and schedules Utilize strong management experience to drive operations in an efficient and professional manner Proven ability to handle multiple projects in fast paced, high pressure environments Responsible for project conception, analysis, development, and launch Develop and implement pulmonary function lab with stress pulmonary functionality, nuclear stress testing program, CPOE, and cardiopulmonary rehabilitation program Design and launch successful marketing strategy for Sleep Lab including all collateral materials Proficient in industry applicable software including Word, Excel, Power Point, Pac's, CPSI, and All Scripts Build and strengthen professional relationship with community leaders, coworkers, and industry figures Represent company with poise, integrity, and positivity

Professional Experience Merrick Contracting Service (Glendora, CA) 1998 — Present Owner / Operator • Managed daily operation of commercial and residential construction company • Constructed custom homes and completed varied subcontract work • Directed construction crew of eight individuals ensuring timely project completion • Established project budgets, timelines, and necessary equipment and materials list • Oversaw compliance with all applicable zoning laws and building regulations • Responsible for sales, marketing, accounting, and human resources • Hired, trained, managed, and reviewed company personnel • Set company policies including on - site safety procedures and requirements • Delivered excellent customer service ensuring client satisfaction and repeat business • Generated significant business through networking, sales presentations, and other tactics • Built a reputation for honest, professional, and timely service

Medical Sales Respresentative — Duties & Responsibilities Experienced manager with a background in sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Direct company charitable events creating community goodwill and respect for the brand Author and distribute company newsletter, press releases, and other official correspondence Consistently meet or exceed sales goals through networking, in personal sales, cold calling, and other tactics Generate company record of $ 8 million in sales while doubling client base Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Harris Bank Wilmette (Wilmette, IL) 1992 — 2000 Assistant Vice President / Senior Personal Banker • Consistently exceeded sales goals through effective networking, cold calling, and other tactics • Developed working knowledge of all bank products to provide best possible customer service • Worked with multiple company departments to create holistic client portfolios • Oversaw loan applications, client account opening, closings, and modifications • Ensured bank compliance with all industry and legal regulations, policies, and procedures • Trained banking staff at multiple locations in industry best practices and software operation

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business