Sentences with phrase «complaint ticketing system»

• Introduced complaint ticketing system which streamlined user complaints and made for easy replies and addressing of concerns.

Not exact matches

While 356,700 tickets were allocated in 24 hours, complaints poured in from fans unable to access the system.

On the other side of the office, moms and dads were thinking the FX45 was just the ticket for a family vacation, decked out as it was with a CD - based navigation system and a DVD player for the cheap seats (there was a complaint that the screen sits too low for older kids).

All of the bureaus have ticket systems where you may contest elements of your report online which will result in a notice of your complaint delivered by direct mail (in some cases it may be delivered via email as well).

SELECTED ACHIEVEMENTS • Recommended corrective measures to handle customers» complaints which brought down complaints by 44 % • Reigned in airport - agent liaison project, initiated to strengthen the official - agent relationships to increase customer services • Streamlined boarding passenger queues for by implementing «color coordinated ticket stubs» • Introduced a complex baggage screening system which increased screening accuracy by 50 %

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

Call Center Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been resolved

SELECTED ACCOMPLISHMENTS • Attained the Help Desk Manager position from IT Support Technician within 6 years • Conducted workshops and training sessions on compliance with applicable Corporate and Divisional Policies • Placed an interactive ticketing system that lets customers keep in track with the status of their complaint in an online environment

Key Accomplishments: • Implemented software ticketing through Sys - Aid that reduced over all customer complaints up till 50 % by proactively detecting and preventing system crash - downs • Updated 50 + systems single handedly to windows 8 as per company requirement • Remained fully updated on new soft products issued by First Energy and up sold each new launch massively by referring it to prospective clients and assisting them in setting up and utilizing the product to the fullest

Scanned traffic and complaint tickets into system, sent and received jury duty court correspondence.