To file a
complaint against a member of the ATCA Breeders» Referral List, you must provide
specific information that describes why the member is alleged to be deficient in his or her responsibilities
with regard to the Guidelines of Responsibility listed above.
• Oversee appointment books to ensure that all appointments are in check and that follow - up have been made • Greet clients and assist them in determining their needs for salon services • Provide detailed
information regarding available services and procedures and their costs and time durations • Assign staff members to clients, based on member expertise and clients»
specific needs • Handle cutting, styling and coloring duties in the absence of staff members or during rush hours • Manage administrative tasks such as maintaining supplies inventories and liaison
with vendors and suppliers • Engage clients in conversation to get them interested in the salon's retail products • Resolve clients»
complaints with a view to ensure recurring business and client satisfaction • Identify staff training requirements and ensure that new staff members are properly trained and inducted • Analyze period profits and create and maintain forecasts and market trend analysis