Sentences with phrase «complaints in a proactive manner»

• Provided customers with information and assistance with product selection • Created and maintained contact with existing and potential customers to derive further / new business • Assisted customers in comprehending company policies, and return and exchange rules • Provided support to customers as part of after sales services, ensuring that their satisfaction is made priority • Handled complaints in a proactive manner, ensuring customer retention, according to company policies

• Greet customers and assist them with the queries regarding product location • Provide customers with information on product features and aftersales services • Clean and stock shelves and display cases and tables • Ascertain that all displayed items have current price tags on them • Receive merchandize from vendors and suppliers and compare invoices to items that have been actually received to ensure accuracy of shipment • Make arrangements for received merchandize to be stored in the warehouse or delivered to the front end for displaying purposes • Physically wheel received items to the store and display them according to company policy • Take inventory of merchandise to determine items that need to replenished or reordered • Maintain communication with procurement officer to provide them with information on required items • Stamp, attach and change price tags in accordance to evolving store policies • Handle cycle counts of inventory and assist in packing products into kits • Provide product availability information to customers and assist them throughout the purchasing process • Handle shelf allocation and rotation procedures, along with building displays and handling loading and unloading of merchandize onto / from delivery trucks • Take customers» complaints, refer them to appropriate store personnel and assist in resolving customer complaints in a proactive manner

Greet customers as they arrive at the store and provide them with information about products and / or services Respond to customers» complaints and resolve their issues Take payment in exchange of items sold Bag, box and wrap purchased items Identify prices of goods using memory or scanner Enter transactions in the cash register and provide customers with the total bill Sort and count currency and coins Issue receipts and change to customers Count money at the end and beginning of each shift Process exchanges and refunds Ensure that all checkout counters have enough cash Process credit card and check payments Weigh items and determine prices of the same Issue trading stamps and gift cards Perform the duties of customer service representative when required Maintain periodic sales reports and spreadsheets Assist in stocking shelves, rotating merchandise and marking prices Ensure management of daily cash accounts Maintain periodic transaction reports Ensure maintenance of check out areas Resolve customer complaints in a proactive manner Open and close tills Train other staff members to work as cashier Maintain knowledge of store inventory and sales activities Keep the work area tidy and clean.

Not exact matches

• Demonstrated knowledge of serving as an intermediary between company and customer, keeping a balance in loyalty • Extensive knowhow of responding to customers» complaints in a positive and proactive manner • Special talent for processing orders over the telephone, keeping accuracy as a baseline • Able to research answers to difficult queries and present customers with solutions that demote complete satisfaction and recurring business

Dining Room Supervisor The Fairmont Palliser, Calgary, AB May 2013 — Present • Organize overall activities of the dining area to ensure exceptional guest service • Perform accurate posting of bills and shift the balance • Make sure a clean, neat and safe dining area at all times by following hygiene protocols • Increase revenue by upselling in a proactive manner • Adhere to F&B service standards to ensure a comfortable experience for guests • Make sure that all guests enjoy dining service • Handle guests complaints and resolve the same in a timely fashion

RAB Motors, Nolensville, TN 1/2005 to 5/2011 Car Sales Representative • Greeted clients and inquired into their choice of automobile • Escorted clients through an assortment of cars that meet their individual choice • Provided information regarding features of selected cars and accompanied clients on test drives • Provided price and warranty information and assisted clients through the purchase paperwork • Negotiated deals with clients and closed deals in a proactive manner • Generated leads of possible clients and followed up with them to convert them into business giving clients • Took and serviced clients» complaints and indulged in activities to generate referrals

• Passionate retail sales professional who has a demonstrated expertise in serving customers by promptly and efficiently responding to requests and handling complaints and suggestions in a proactive manner.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Supervise the activities of the staff on a daily basis • Ensure that all departmental sales goals are met effectively • Establish daily production schedules and ensure that all priorities are set efficiently • Determine and implement departmental procedures as deemed appropriate • Allocate and monitor work activities • Develop employee schedules and ensure compliance • Determine staffing needs to ensure continuous flow of work • Resolve customers» complaints and issues in a proactive manner • Maintain quality control of both goods and services

Retail Clothing Sales Associate AA City Store, Butte, WY (5/2012 to 8/2014) • Actively seek out customers in the store and assisted them with in choosing the right product • Performed visual merchandising tasks to highlight new arrivals • Assisted promotional teams in setting up visual merchandise setups on mannequins and display cases • Handled customers» complaints and suggestions in a proactive manner and manage returns and exchanges according to company policies • Received payments while ensuring a smooth transition

A customer service - oriented individual who handles complaints and problems in a proactive manner to ensure repeat business opportunities.