Professional Experience West Corporation (Omaha, NE) 3/2003 — Present Virtual Customer Service Representative • Field service calls for Fortune 500 clients including Sears, GE, Home Shopping
Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in
comprehensive training to assist with customer purchases, utilizing
learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and download files