• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs appropriately • Indulge
in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members meet
sales goals given to them and those assigned to the team
in general • Handle
ticket generation and oversight duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held
in strict
confidence