Not exact matches
SKILL HIGHLIGHTS Office administration Customer service Calendar
management File and records
management Time
management Technical writing PROFESSIONAL EXPERIENCE 1/1/2015 — Current Administrative Assistant III, Treasury Division Federal Reserve Bank of St. Louis — St. Louis, MO Maintained calendars for officers, and used discretion to schedule appointments
while avoiding
conflicts.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization
Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit
Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving
skills * Strong written and verbal communication
skills * Strong interpersonal
skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency
while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of
conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational
skills * Exemplary coaching / motivational
skills at both an individual and team level * Adaptable and able to move with change
while maintaining a positive attitude and strong role model for the Team.
On the second day, you'll work on
conflict management while learning new and important communication
skills.
On the second day, you will work on
conflict management while learning communication
skills.
Let us help your family increasing communication and
conflict management skills, navigate through family changes and transitions and create understanding and insight
while working through difficult situations.
Empowering parents to be effective by working collaboratively with them to develop adaptive coping
skills (i.e., anger
management, relaxation, assertiveness, etc.) to assist them in remaining calm
while interacting with their children, to develop non-violent
conflict resolution
skills, to develop a variety of problem - solving
skills related to child rearing, and non-coercive child behavior
management skills.
The six to ten hours you spend in your personally tailored San Francisco Premarital Counseling Program will allow you to deepen intimacy
while utilizing techniques to cultivate responsive listening,
conflict management skills, and negotiation / boundaries tools to ensure you enter your marriage.
The six to eight hours you spend in your Premarital Counseling Program will allow you to deepen intimacy
while utilizing techniques to cultivate responsive listening,
conflict management skills, and negotiation / boundaries tools to ensure you enter your marriage.