«
Customer advocacy ensures there is a consistent, continuous focus on and commitment to what is best for our customer,» Hurley said at the media b
Customer advocacy ensures there is a
consistent, continuous focus on and
commitment to what is best for our
customer,» Hurley said at the media b
customer,» Hurley said at the media briefing.
Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect
to the diagnosis and resolution of various issues in response
to incidents reported by
customers, working efficiently and effectively
to implement related solutions and maintain high - quality
customer service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives, client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals
to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and
customer service functions, working effectively
to utilize all available resources and maintaining all relevant information Review proposed modifications
to client operating environments, implementing fixes and resolutions
to minimize service disruptions on an on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps, service requirements and operations - related areas
to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals
to drive revenue growth, improve firm visibility, expand product markets and integrate valuable
customer feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback
to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products, services, industry trends, tools and related information Lead through example with
consistent work ethic, attitude, professionalism, and
commitment to firm success