Her investigation included interviews with Gabe Miller, then - CEO and general counsel of J&M; James Peters, LegalZoom's vice president of new market initiatives; Crispin Passmore, executive director of the U.K.'s Solicitors Regulation Authority; Alex Roy, then - head of development and research for the U.K. Legal Services Board; and numerous law firm leaders, heads of legal councils, law professors and
consultants on both sides of the ocean.