They should stop attempts to collect debts without proper information and documentation about the debt, stop debt collectors from bringing robo - signed
cases in court, crack down on widespread use of threats,
harassment and embarrassment in debt collection, and protect
consumers from having their credit records unfairly affected by medical debt, among other actions.
In the
case of
harassment by
consumers or customers, it is the employer that has the greatest control over workplace conditions, and thus it must intervene effectively to stop
harassment by third parties (Jalbert, supra).