«Retailers who are equipped to inform
consumers about the differentiation between products tend to be very successful at influencing «trade ups,» and the exploration of brands and products they may never have tried.»
Altman, however, has other ideas
about how this
differentiation of expertise and skills can work for businesses, going on to say that companies need to take advantage of
consumers» increasing ease with buying products online by using the Internet to sell their expertise and proficiencies online.