By March 5 2013 it will go a step further by requiring banks to provide: annual information to help
consumers calculate their penalty, written penalty statements upon request with clear calculation explanations, and access to exact prepayment penalty quotes by phone.
By March of next year, the Financial Consumer Agency of Canada will have gone one step further, requiring banks to provide annual information to help
consumers calculate their penalty, written penalty statements upon request and access to exact prepayment penalty quotes via telephone.