I have seen voice recognition used to secure
the contact center channel, fingerprints for mobile payments, facial recognition for remote customer registration, and iris used for digital payment authorization.
Not exact matches
While in some cases these over-the-top (OTT)
channels are working directly with brands, they know that the best way to scale is to bring the customer engagement and
contact center platforms millions of businesses already depend on into the fold.
Yesterdays simple phone call to a
contact center or business location is rapidly becoming todays interactive session, spanning multiple
channels and devices.
Raddon can partner with you to elevate the performance of your
Contact Center employees and managers by helping them identify and fill customer needs, deepen existing relationships and acquire new ones, and drive adoption of online and mobile
channels.
Country Financial's Auto and Home
Contact Center was recognized by J.D. Power & Associates for outstanding customer service through its live phone
channel.
If you have any questions about
center channel speaker set - up or placement, ask in the comments or
contact our Sound Experts at
[email protected].
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer
channels, Building a
contact center, Developing sales goals, First Contact Resolution, department pro
contact center, Developing sales goals, First
Contact Resolution, department pro
Contact Resolution, department procedures