Sentences with phrase «contact center operations»

Skills Summary Leader with extensive experience in building, analyzing, and operating high volume customer contact center operations.

SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services.

Team Leadership & Process Management Professional with over 20 years» experience directing all aspects of contact center operations.

A project management position utilizing my experience in contact center operations, Cisco Unified Communications, and business continuity planning to improve customer service, business processes and return on invesment.

Vast experience in all aspect of a successful contact center operation.

Not exact matches

After Sandy struck in 2012, county Office of Emergency Management officials contacted The Dover Group about providing food at the emergency operations center in Bethpage, Yamali said.

Location: Centaurus High Student Center (Bubble Room) Days of Operation: Monday, Tuesday, & Friday Hours of Operation: Open During 4th & 5th Period Lunch (11am - 12: 30 pm) Contact Info: 303.657.7558 or [email protected]

For complaints about animal bites, aggressive animals, injured or sick animals, animal abuse, neglect, or cruelty, or an animal - related threat to public safety, please contact our call center directly at 206-386-7387; or see our hours and days of operation.

To volunteer, contact the operations center in your area:

Middle Keys dive operators experienced some damage and recovery efforts are well underway, although those with immediate plans to visit are advised to contact their travel specialist or dive center for an updated schedule of operations.

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For help with beneficiary changes to Variable life products, contact the Variable Operation Center at 888-702-2307.

What many brands fail to realize is that the employees driving day - to - day operations — such as contact - center agents and sales associates — are the people who know their customers best.

• Provides a variety of administrative, clerical and technical support to facilitate operations in the Capitol Visitor Center (CVC), Volunteer Program, and serve as primary point of contact.

Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services

Created a solid foundation for growth after the acquisition of contact center specialist ICT Group, integrating IT services and operations for 15 + centers by driving organizational change, implementing standards, processes and best practices including, technical support, IT compliance and performance management.

Under the guidance of the Contact Center Manager, the Supervisor is responsible for the internal operation of the unit, including adequacy...

You might have listed something like «watch - stander in an operations center» as a responsibility; your related accomplishments would be «I handled XX reports of contact with the enemy and ensured effective communication of all occurrences through thorough, standardized situation reports.

Senior manager for client services, operations, vendor management or any function in the contact center / supply chain area.

All aspects of senior organizational management in a credit and collections, or contact center setting; operations and strategies, financial budgeting / cost management, senior leadership, human resource development, sales / marketing, and analysis.

Tags for this Online Resume: Management, Contact Center, operations, Recruiting and Hiring, Healthcare, Call Center, Call Center, Computer Telephony Integration (CTI), Customer Relationship Management, Customer Service, Patient Access, Operations, Cadence, Epic

Tags for this Online Resume: management, director, customer service, operations, call center, contact center

Tags for this Online Resume: managed services, recycling, M&A, cloud services, material mangement, inventory control, p & L, contact negotiations, pricing strategy, warranty, Repair, Cost and Process Improvement, Team Development, customer support center, depot operations, outsourcing, deal structuring, service quality, service process design

Tags for this Online Resume: operations management, process improvement, employee development, project management, contact center, Six Sigma, business analysis, technology implementation, business requirements, system integration, process design, cross functional collaboration

Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results - driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen.

Architect of the Capitol APR 2010 to Present Administrative Support Assistant 100 Constitution Avenue, NE, Washington, DC 20540 Hours / week: 40 Supervisor: Wayne Kehoe Starting Salary: $ X, XXX.XX / month Supervisor may be contacted Ending Salary: $ 3,634.66 / month Telephone: [phone] Provides a variety of administrative, clerical and technical support to facilitate operations in the Capitol Visitor Center (CVC), Volunteer Program, and primary point of contact for all incoming and outgoing mail and correspondence for the Volunteer Program Coordinator.

Security Clerk compiles and prepares daily journal entries in the VAPS computer system, report of contacts, memorandums, and / or incident reports related to events occurring in the operation of the police communications center.

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

After all, what part of a center (except perhaps the storefronts) comes in closer contact with shoppers each and every day of operation?