I have a 20 - year track record of growing and leading high - functioning customer service operations by employing a comprehensive understanding of company and market as well as
continuous coaching and training.
Not exact matches
Lamaze These classes use relaxation
and breathing techniques along with the
continuous support of a spouse or other
coach and trained nurse to allow you to experience a more natural childbirth.
Through a 2 - year professional development program that incorporates
continuous quality improvement methods, UBC provides classroom teams
and school leaders
training and in - classroom
coaching to maximize language instructional strategies, instructional time, effective interactions
and attendance.
Particular emphasis is placed on building internal capacity by
training teacher leaders,
coaches,
and district
and school leaders,
and by fostering a culture of
continuous improvement.
Coaching is a great way for leaders to reinforce content
and skills acquired in the synchronous Insight Leadership Academy
training sessions
and to support
continuous growth
and development.
As a consultant
and coach, she uses a
train - the - trainer approach to foster sustainable professional development
and incorporate technology to enhance
and promote
continuous professional learning.
Project EmployAbility involves career exploration, extensive
training, job
coaching,
and continuous feedback from teachers, job
coaches,
and employers to help students progress towards independence.
Enhanced staff quality by providing
continuous training,
coaching, feedback,
and recognition, ensuring staff highly motivated
and constantly improving.
AREAS OF EXPERTISE * Administrative Reporting * Budget Management * Staff Scheduling * Change Management *
Coaching and Development * Team
and Relationship Building * Credit
and Collections * Customer Sales Call Centers * Customer Service Call Centers * Inbound / Outbound Call Centers * Employee Relations * Risk Management * Hiring / Termination * Labor Relations *
Training - New Hire,
Continuous * Work Force Management
Tags for this Online Resume: Human Resources Manager, Human Resources Director, Senior Human Resources Manager, Strategic Human Resources Management, Research, Competency models, People review, HR Communications, Employee Engagement
and Employment Brand Management, Managing a Results Driven Team, Strategic Business Planning
and Reporting, Group Facilitation
and Conflict Resolution, Culture Change
and Managing Diversity, Organisation Restructuring, Recruitment
and Retention, Compensation
and Benefits, Managing Skill Shortages, Industrial Relations, Safety
and the Environment, Executive
Coaching and Mentoring, Corporate Services Management, Project Management, Distance management, Remote location, Senior Business Partner, Private sector, Public sector, Education sector, Professional Services, Health sector, Housing sector, Risk
and assurance, Information Technology, IT, Hospitality sector, Legal sector, Accounting sector, Strategic Agility, Influencing
and Negotiating, Developing Recruitment Strategies
and Corporate
Training Programmes, Diversity Management, including Indigenous Human Resources Development, Human Resources Development, People Management, Improving business performance through Organisation Development, Technical Knowledge, Problem Solving
and Decision Making, Navigate Hurdles
and Sensitive Issues, Client Responsiveness, Communication, Consulting
and Monitoring, Team Development, Leadership
and Achievement, Integrity, Honesty
and Trust, Professionalism
and Self Management, Relationship Building
and Working with Others, Relationship Management,
Continuous Improvement, International Industry Expert, Policy Development, Appreciative Inquiry,
Coaching, Mentoring, Technical
Training, Employment Brand Manager, Executive, Legislation, Employee relations, Unions, Fellow, Certified, Outstanding employee, Succession Planning, Career Development, Analysis
and targeted development of talent
and high potential programmes, Performance Management, Collective Bargaining
and Disputes Resolution, Health
and Safety, Employee Wellness, Employee Assistance Programmes, Pyschographic Profiling, Not - for - profit sector, Building sector, Emergency Management, Business Continuity, Risk Management, Compliance, Governance, Pandemic Planning
and Risk Mitigation, People Capability, Media sector, Advising, Leadership
and management development
Coordinated with the
Continuous Improvement
and Design Department to reduce labor expense by 22 % Review financial statements, sales
and activity reports Adjust projection data to measure productivity
and manage expenses Manage staff, prepare work schedules,
and assign specific duties per leadership skills Establish
and implement departmental policies, goals, objectives,
and procedures Determine staffing requirements such as interviews, hiring,
and training new employees Plan, direct,
and coordinate activities such as sales promotions across multiple departments to exceed sales goals
Coach and provide real time feedback to employees to assist with development
and expectations Research
and analyze process breakdowns
and coordinate with appropriate employees to identify
and solve problems Writes
and administers effective documentation.
Customer Service
and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries
and issues in a timely
and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy
and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate
and communicate effectively with all departments
and members of company management, acting as a liaison between customers
and all staff members as well as representing institutions within the community Generate referrals
and consistent repeat business through effective service
and timely follow - up Meet
and exceed marketing
and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products
and services, respective marketplace, competitor strategies, industry regulations,
and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff
training efforts
and coaching, consistently leading by example Oversee critical document control
and management, maintaining all files in an organized manner Perform
continuous assessment of client service operations while furnishing oversight
and guidance regarding effective customer service
and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws,
and other related constraints Utilize various technology applications to drive customer service
and administrative processes Assist management team
and senior department members with various other duties as assigned
The Hub provides support to grantees on model fidelity,
training,
coaching,
continuous quality improvement (CQI), public awareness,
and community engagement.
Training and Experience Clinical
Training in Marriage
and Family Therapy The Family Institute at Northwestern University Emotionally Focused Couples Therapy Externship with Sue Johnson, PhD Gottman Relationship Institute
Training - Levels 1
and 2 Collaborative Law
and Mediation
Training - Divorce
Coaching focus Discernment Counseling
Training Bereavement Counselor - Midwest Palliative
and Hospice CareCenter
Continuous Education I am committed to continuous education through workshops, conferences, and readings in scientifically validated «best practices» app
Continuous Education I am committed to
continuous education through workshops, conferences, and readings in scientifically validated «best practices» app
continuous education through workshops, conferences,
and readings in scientifically validated «best practices» approaches in
Training for our sales partners is unparalleled in the industry with a total of 10 weeks of instruction
and continuous hands - on
coaching.