Digital Account Managers handle multiple client accounts and
coordinate client services teams.
Not exact matches
The
Client Service Representative («CSR») drives the flow of
clients and pets through the hospital, maximizes the productivity of the veterinary medical
team (in terms of numbers of
clients and pets), ensures good communication with associates and
clients, and
coordinates the care of
clients and pets in a happy, welcoming, friendly and efficient manner, influencing
clients to return and refer their friends and families.
Midsize firms will create marketing committees and partners whose objectives are to
coordinate and oversee the marketing and
client relations efforts of the leaders of the
client service teams — generally and for the top paying
clients — have assumed, and will continue to have greater prominence.
Joining a civil legal aid
team using impact litigation and advocacy as its primary tools to pursue justice and equal rights through authentic and holistic
service delivery to
clients, CLSMF's Director of Litigation will support, refine, build, and maintain best in class approaches to support the expertise of our diverse and highly talented legal
team, this Florida Attorney in good standing and experienced legal
services litigator, will utilize the ability to simultaneously
coordinate multiple complex cases in state and federal courts, while also monitoring and troubleshooting dozens of other significant cases handled by program staff.
Indeed, many firms have drawn a page from the Accounting industry creating
Client and Project Teams of 2 to dozens of lawyers who regularly share information about the legal needs of their clients, research business issues affecting the client, and coordinate legal ser
Client and Project
Teams of 2 to dozens of lawyers who regularly share information about the legal needs of their
clients, research business issues affecting the
client, and coordinate legal ser
client, and
coordinate legal
services.
This includes
coordinating workflow between case
teams,
clients, technologists, and review
teams, as well as preparing and tracking budgets for managed review
services.
Collaborated closely with the treatment
team to appropriately
coordinate client care
services.
Coordinated marketing efforts with the other Guest
Service management
team to maintain strong ties with our community referral sources and potential
clients
Coordinating with the management and the
team of junior nutritionist to provide excellent
service to the
clients
Organizational Skills: They are able to
coordinate the activities of
client service teams to ensure delivery of high quality
service
These employees usually
coordinate a
team of cleaning workers and meet with
clients to make sure they are satisfied with the
service.
Core Competencies: Direct Mail, Copy Writing, Proposal Development, Presentations, Press Releases, Articles, Essays, Research, Sales Promotions, Resumes, Public Relations,
Team Leadership, Cold Calling, Editing, Entrepreneur, Lead Generation, Brochures and Newsletters, Target Marketing Customer
Service, Information Analysis, Research Reports,
Client / Vendor Relations, Project Management, Print Production, Graphic Design, Database Management,
Coordinating and Scheduling, Business Administration.
How do I handle requests for such references?Thank you so much for your help!CherylCHERYL M. EARLE3407 Old Dobbin Road, Montgomery, Alabama 36116 - 1903Home Phone: 334-215-3706 Cell Phone: 334-233-2631 Fax: 334-273-0477 E-mail:
[email protected] position managing legal discovery and document review with opportunity to assist attorneys with civil litigationBAR ADMISSIONAlabama State Bar, 1999LAW - RELATED EXPERIENCELaw Firm, AlabamaResearch Attorney for Special Projects, Mass Torts Department, November 2001 — February 2008 • Managed Multi-District Litigation (MDL) Document Depository (September 2002 to February 2008) o Reviewed more than 1 million pages of evidentiary documents for litigation purposes and for inclusion in electronic databaseso
Coordinated document review assignments with attorneys at local depository and at other sites across the USo Retrieved, reviewed and coded documents in Concordance and Summation legal databaseso Prepared memoranda and spreadsheets providing detailed analysis of discovery materials • Aided attorneys and support staff with processing and preparation of personal injury claims and litigationo Conducted legal research and drafted pleadingso Conducted supplementary online research for additional documents and information pertinent to litigationo Assisted with preparation of correspondence to
clients and referring attorneyso Contacted
clients for additional information needed in case preparation, litigation, and potential settlementso Prepared and input case intakes and referrals into databaseLaw School, AlabamaStudent Intern, Alabama Disabilities Advocacy Program (ADAP), August 1996 — June 1997 • Participated in law school clinical program under third - year law student practice rule (as authorized by Alabama Supreme Court) o Assisted attorneys and advocates in cases involving mentally ill patients confined to state mental health facilitieso Interviewed
clients in person (at state facilities) and over the phoneo Worked with
clients, attorneys, and social workers to investigate and resolve issues concerning involuntary confinement and treatmento Aided in legal research on an appellate brief submitted to the U. S. Court of Appeals for the Eleventh Circuit (ruling granted in favor of our
client) Faculty Research Assistant for Library
Services, Bounds Law Library, March 1996 — June 1997 • Prepared research and teaching materials for law school faculty; worked 20 hours per week while matriculating 10 - 15 hours per semester) o Investigated copyright issues related to procuring and reproducing texts for academic useo Conducted legal research using WESTLAW, LEXIS and the InternetADDITIONAL RELEVANT EXPERIENCEManufacturing Company (MC), Montgomery, AlabamaAdministrative Assistant and Cost Analyst, Materials Purchasing Department, April 1999 — September 2001 • Assisted materials buyers in negotiating and preparing commodities contracts between raw materials suppliers and MC for manufacturing plants in the US and Mexicoo Assisted Legal Department at MC's corporate headquarters with coordination and preparation of documents for litigationo Notified and educated suppliers about MC's freight - on - board policy and its corresponding Uniform Commercial Code (UCC) provisions; result was the reduction of freight claims for both the company and its supplierso Prepared contracts and purchase orders for raw materials and capital projects involving plant maintenanceo Solicited price quotations from current vendors and established Excel spreadsheet format which simplified quote submission process and allowed MC to track and compare usage volumes and costs over timeo Prepared and analyzed cost reports used by materials buyers and production planners in purchasing decisions, including cost reductions, materials consolidation, and selection of vendorso Acted as liaison between vendors and the Purchasing, Transportation and Accounting Departments on issues concerning inbound freight, commercial carriers, and payment terms for commodities, resulting in reductions in freight costs and greater payment discounts for raw materialso Established online databases and printed directories for the Purchasing Department, allowing buyers to have easier and faster access to current vendor informationo Completed Year 2000 (Y2K) compliance project, which involved data collection and communication with MC's past, present, and potential materials suppliers and
service providersNot - For - Profit Organization, AlabamaAdministrative Assistant, Combined Federal Campaign, September 1998 — January 1999 • Aided Campaign Director with 1998 Federal Campaigns (CFCs) in City 1 and City 2, which together generated nearly $ 700,000 for more than 1,000 local, national and international charitieso Prepared weekly reports on donations using WordPerfect, Microsoft Word, Excel and dBase IVo Wrote script for Talent Showcase at City 1's 1998 CFC Kickoffo Assisted Director with merger of the City 1 and City 2 CFCs in 1999Regional Bank, AlabamaAdministrative Assistant, Year 2000 (Y2K) Department, March — June 1998 • Worked with Vice President of Corporate Projects on short - term project for the bank's Y2K Departmento Analyzed and processed data on Y2K readiness for all branches of Bank throughout the southeastern USo Organized meetings for personnel of Banko Communicated with vendors of computer hardware, software, and office equipment to request information on Y2K complianceo Prepared compliance files for Federal Reserve auditso Prepared in - house memoranda and reports using Microsoft Word and ExcelRecord / Music Promotion Company, AlabamaRecord Pool Co-Founder; Office Manager, September 1990 — December 1991 • Co-founded record pool to enhance promotion of music in Alabama and the southeastern USo Procured and distributed records from major and independent labels for club, radio and mobile disc jockeyso
Coordinated jointly sponsored promotional events with record companies, radio stations and clubso Designed, wrote, and published bi-weekly reports and brochures to inform the music industry of the progress and popularity of music and performers in the region, with specific focus on the Alabama music sceneMajor University, AlabamaGraduate Research Assistant, AUM Department of Marketing, June 1989 — August 1990 • Worked 13 - 20 hours per week as a research assistant to Marketing faculty while carrying a full course load in the MBA programo Analyzed consumer surveys used in academic researcho Assisted Conference Chairperson with coordination for Atlantic Marketing Association (AMA) annual meeting (October 1989) o Co-authored five - year index and classification of AMA Proceedings (published Fall 1991) EDUCATIONLaw School, AlabamaJuris Doctor (JD), 1997 • Scholarshipso Seybourn H. Lynne Scholarship, 1996 - 97o Dexter C. Hobbs Memorial Scholarship, 1995 - 96o E. W. Godbey Memorial Scholarship, 1994 - 95 • Honorso Who's Who Among American Law School Students, 1996 - 94o Arthur Davis Shores Award, 1997 • Activitieso Frederick Douglass Moot Court
Team Manager, 1996 - 97 Southern Regional Competition, Second Place National Competition, Eighth Placeo John A. Campbell Moot Court Competition, Spring 1996o Black Law Students Association Delegate, BLSA National Convention, 1997 Co-Chairperson, Public Relations Committee, 1996 - 97 Chairperson, Public Relations Committee, 1995 - 96 BLSA President's Award, 1996 and 1997o American Bar Association, 1996 - 97 Entertainment and Sports Industries Forum Intellectual Property Section Law Student Divisiono LAWS Student Group Leader, 1995 - 96Major University, AlabamaMaster of Business Administration (MBA), 1990Bachelor of Science in Business Administration (B.S.B.A.), 1988 (Major: Marketing — Advertising and Promotion Track) • Honorso Dean's List • Activitieso National Student Advertising Competition
Team, 1988 - 90 Seventh District Competition: Third Place, 1990o Marketing Club, 1987 - 90 Vice President — Career Development, 1988 - 89o Public Relations / Advertising (PR / AD) Club, 1988 - 90 Charter Member, 1988 Active in fund - raising and membership driveso Theater Guild, 1988 - 90 Screening Committee, 1989REFERENCESAvailable upon request
Common duties listed on a Digital Account Manager resume sample are managing integrated communication campaigns,
coordinating creation and support
teams, providing
client service, researching digital markets, and making sure
services are delivered in time.
Banquet Managers
coordinate banquet functions and are responsible for greeting
clients, providing customer
service, maintaining the area clean and sanitized, supervising event
teams, and reviewing the execution of the event.
• Contact potential
clients and devise attractive sales packages to enhance business • Guide the customers regarding bill payment options and ensure the payment is made timely • Take feedback from existing
clients and enhance customer
services based on same •
Coordinate with the
services team to ensure maximum
client satisfaction
His / her role also entails ensuring the delivering of the highest level of operational
service to
clients by
coordinating the activities of the
service delivery
team across all areas of
services.
Direct and
coordinate the customer
service operation of a
team to ensure
clients are tended appropriately in line with set customer
service standards
Covance Periapproval
Services Radnor • PA 5/2000 — 7/2006 Medical Data Coordinator II 11/2003 — 7/2006
Coordinated with data management, project
teams and
clients to conduct coding applications, map company and
client dictionaries, provide documentation, and complete all medical coding.
• Skilled in developing various themes and events while keeping the
client's preferences in mind • Strong organizational, time management and task prioritization skills along with insightful ability to complete projects flawlessly on a strict timeline in limited budget • Excellent communication and interpersonal skills, profound ability to negotiate productive deals with vendors • Apt at idea conception, project outline development, theme approval, vendor negotiations and event marketing • Track record of delivering high quality thematic event planning
services and attaining 100 %
client satisfaction • Well versed in meeting with
clients, discussing the event details and developing a clear understanding of their expectations • Strong presentation skills, solid ability to demonstrate sample themes using multimedia and graphic software • Great attention to detail, fully able to manage given budget effectively • Special knack for developing ample marketing strategies for social events and implementing the same real time, through social media and other advertisement channels • Diverse knowledge of different cultures of the world, hands on experience in planning cross cultural weddings and multinational conferences catering for expected norms form both sides • Expert in menu setting, venue selection, décor supervision, theme setting and project promotion • Well practiced in overseeing the
team of vendors,
service suppliers, photographers, caterers and helpers • Hands on experience in
coordinating various non-government organization based fundraising and donor communication activities • Strong numeracy skills with proven ability to manage budgets up till $ 15M effectively • Particularly effective in devising print material, social media and TV / radio ad based campaigns for promotion of social events • Demonstrated ability to design invites, make stay and travel arrangements for the guests and remind them regarding important dates • Expert in pre-planning, onsite management and post program evaluation • Ability to work autonomously while maintaining a dynamic work environment and keeping up a motivational
team spirit among the employees
Collaborated and
coordinated services with treatment
team, therapists involved with
clients (residential / out - patient therapist, and local therapist if they came from out - of - town to the shelter, etc.), police, probation officers, magistrates, hospitals, CPS, schools, and other agencies.
PricewaterhouseCoopers • New York, NY 06/2006 — Present Manager — International Tax
Services, 07/2011 — Present Spearhead a
team of more than eight members in
coordinating, reviewing, and managing the international compliance projects for US multinational
clients.
Coordinated client communication by working with
team members to divide the work to the appropriate
service specialist.
Coordinated activities for
client service teams and ensured effective performance of key processes.
Account Coordinator Access Communications, Chicago, IL 2013 — Present • Successfully handle bid proposal preparation according to provided standards and protocols • Effectively assist in initiating sales and marketing projects from initiation to fruition • Proactively
coordinate with corporate
clients to ensure provision of excellent customer
service • Assist account
teams with internal project tracking and scheduling duties • Issue and proofread contact reports • Manage content at different project stages
Tags for this Online Resume: Instructional Design, Business Analyst, Technical Writer, Leadership, Performance Consultant, Consultant, System Design, ISD, Program Manager, Health, Safety, Environment, HSE, Instructional Systems Design, Manager, Project Manager,
Team Lead, Documentation
Coordinating, Curriculum Development, Editing, Adobe Captivate 9, Articulate, Storyline, MicroSoft Office Suite, Visio, LMS, LCMS, Houston, TX, 77035, remote, Instructional Systems Design Manager, eLearning, Mentoring, Budgeting, Adult Learning, Innovative Learning Strategies, Consulting, Strategic Planning, Training, Development,
Team Leadership,
Team Development, Design Consistent Training Experiences, Process Improvement, ADDIE, Hands - On Application Based Training, Curriculum Design, Learning Management Systems, Visual Oral / Design Courses, Virtual In - Personal Training, Instructional Design Projects, Performance Management,
Client Relations, Needs Assessment, Blended Learning Experiences, Customer
Service, Training Industry Trends, Metrics Design, Documentation, Target Audience Learning, Web - Based Applications,
Team Oriented Environment
Collaborated closely with treatment
team to appropriately
coordinate client care
services by leading multidisciplinary staffing meetings.Consulted with psychiatrists about
client medication changes, issues with medicine compliance and efficacy of medications.
Effectively managed time and caseloads based on 20 sessions per week.Efficiently gathered information from families and social
services agencies to inform development of treatment plans.Documented all patient information including
service plans, treatment reports and progress notes.Collaborated closely with treatment
team to appropriately
coordinate client care
services.Interacted with clinical staff and external resources such as school or community personnel.Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.Taught
clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Consulted with psychiatrists about
client medication changes, issues with medicine compliance and efficacy of medications.Created and reviewed master treatment and discharge plans for each
client.Referred
clients to other programs and community agencies to enhance treatment processes.Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.Led patients in individual, family, group and marital therapy sessions.
High tech impresario
coordinating ideas,
teams, projects, goals, requirements, resources and
clients to produce superior solutions, products,
services, and results.
Areas of Expertise Project Management - Contract Negotiations - Financial Management - Budgeting - Customer
Service Process Improvement -
Client Relations - Quality Control / Total Quality Management -
Team Leadership Training & Development - Operations Management - Cost Controls - Construction Management Select Career Highlights * Planned and
coordinated remodeling efforts for McDonald's, installing McCafe units at nearly...
Core Competencies Administrative Support • Accounting • Project Management • Reporting • Correspondence • Office Administration • Customer
Service • Scheduling • Accounting / Bookkeeping • Office Operations Presentations • Marketing / Sales • Supervision • Daily Operations Management • AR / AP • Billing Administrative Management • Profit & Loss Management • Training & Development •
Team Leadership Mentoring • Communication •
Client Relations • Operations Improvement • MS Office • Planning &
Coordinating • Process Improvement • Resource Management • Inventory Management • Strategic Planning • Process Improvement • Budget & Forecasting
▪ Locate and confirm MD office and Fax numbers ▪ Follow - up on hospitalizations to alert TCM
team when discharged ▪ Supports clinical
team by executing requests for information from
clients and physician offices and
coordinating services per their direction.
Charted and recorded information in
client files.Tracked
client movement on and off the unit by documenting times and destinations of
clients.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social
services agencies to inform development of treatment plans.Documented all patient information including
service plans, treatment reports and progress notes.Collaborated closely with treatment
team to appropriately
coordinate client care
services.Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.Consulted with psychiatrists about
client medication changes, issues with medicine compliance and efficacy of medications.Organized treatment projects that focused on problem solving skills and creative thinking.Referred
clients to other programs and community agencies to enhance treatment processes.Created and reviewed master treatment and discharge plans for each
client.Guided
clients in understanding illnesses and treatment plans.Developed appropriate policies for the identification of medically - related social and emotional needs of
clients.Assisted
clients in scheduling home visits and phone calls and monitored effectiveness of these activities.Evaluated patients for psychiatric
services and psychotropic medications.Monitored patients prescribed psychotropic medications to assess the medications» effectiveness and side effects.Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.Administered medication to patients presenting serious risk of danger to themselves and others.Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.Led patients in individual, family, group and marital therapy sessions.Diagnosed mental health, emotional and substance abuse disorders.Recorded comprehensive patient histories and
coordinated treatment plans with multi-disciplinary
team members.Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
New Directions for Youth (North Hollywood, CA) 2009 — 2011 Marriage and Family Therapy Intern • Conducted initial interviews and assessments to develop treatment and recovery plans for program participants as well as involved family members • Obtained family, social, and employment data along with medical and mental health treatment information for use in process • Served as member of multi-disciplinary
team to review
client cases, treatment approaches, clinical issues, participant progress and treatment recommendations • Integrate training and various applicable techniques into treatment plans designed to address mental, emotional and family disorders or conditions • Prepared and maintained clinical case files for use in diagnostic evaluations and the monitoring of progress •
Coordinated all continuity of care and other treatment - related
services with probation officers, community
service professionals and healthcare personnel
Core Competencies Administrative Management • Daily Operations Management • Communication •
Client Relations Reporting • Data Entry • Vendor Relations • Compliance • Customer Satisfaction • Operations Improvement MS Office • Planning /
Coordinating • Process Improvement • Sales Management • Resource Management Inventory Management • Banking & Financial Management • Compliance • Strategic Planning •
Team Leadership / Motivation • Process Improvement • Customer
Service
Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer
service technicians, assets and finances, and
client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between
clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures
Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and
clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in
team leadership, customer
service, and technical skills
Customer
Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
Service Supervisor Duties & Responsibilities Create training / development plans for staff and
service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service team members, providing on - going performance feedback Provide continuous assessment of
service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the
client experience Perform need - based
client assessment to provide effective solution Generate referrals and consistent repeat business through effective
service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service Maintain a strong working knowledge of the product and respective marketplace Address
client queries and resolve customer issues in an expedited manner Act as a liaison between
clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and
coordinate all daily business efforts Assist managements with various duties as assigned
Administrative Assistant — Duties & Responsibilities Provide administrative support
services across a variety of highly technical fields Represent company brand with poise, integrity, and positivity
Coordinate reappointment and re-credentialing process for allied healthcare providers Oversee applications, primary source verification, and outstanding information retrieval Perform legal research and writing on a variety of medical compliance topics utilizing LexisNexis Direct the layout, print, and distribution process for forty medical publications Strictly adhere to all department budgets and project timelines Manage calendars, travel arrangements, and complete itineraries for senior leadership Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies and information technology hardware Create presentations, charts, and reports regarding organizational structure, workflow, and efficiency Direct logistical aspects of company events including venue, registration, A / V, and refreshments Implement new electronic recordkeeping software to streamline processes and enhance security Study internal literature to become an expert on products and
services Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Train new
team members ensuring they understand the brand and adhere to company policies and procedures Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Skilled in Microsoft products, Visio, Lotus Notes, GroupWise, C++, HTML, Oracle, VBA, and VB.NET
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse
client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and
client base Recruit, train, and direct customer
service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies
Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance
team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Develop a rapport with customers and orient them to various products and
services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and
clients Craft effective presentations and proposals, tailoring them to
clients based on their specific needs and styles Maintain sales and customer
service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers,
clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer
service, technical support, and sales
Social
Service Specialist — Duties & Responsibilities Trained in social service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for clients facing personal challenges Set client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support services across a variety of human services settings Represent company brand with poise, integrity, and positivity Responsible for client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professi
Service Specialist — Duties & Responsibilities Trained in social
service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for clients facing personal challenges Set client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support services across a variety of human services settings Represent company brand with poise, integrity, and positivity Responsible for client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professi
service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for
clients facing personal challenges Set
client goals and provide benchmarks and action plans for achieving success
Coordinate confidential patient information in an accessible and organized fashion Provide administrative support
services across a variety of human
services settings Represent company brand with poise, integrity, and positivity Responsible for
client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and
services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new
team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professionalism
Professional Experience Foxxconn Corporation (Houston, TX) 09/2005 — Present Information System Engineer • Manage email infrastructure and administration assignments to support 800 + users •
Coordinate with engineers and vendors from USA and China to implement new technology and enhance server performance • Utilize fluency in Mandarin and English to effectively communicate with both local and international
teams • Perform restores, implement recovery procedures, and conduct regular system backups • Provide in person, telephone, email, and remote customer
service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes
Client • Implement Barracuda Anti-Spam and Blackberry
service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS Exchange
UnitedHealth Group (Eden Prairie, MN) 1998 — 2005 Director, Business Intelligence Operations (Ingenix Division)(2000 — 2005) • Hire, train, and direct staff of 37 customer
service, IT, and project management professionals in high profile support projects •
Coordinate implementation logistics between
client and Ingenix
teams ensuring seamless project completion • Slash implementation delivery time from 14 months to 5 months through
team training and astute management techniques • Decrease product support hours by 25 % through enhanced support processes and improved testing procedures • Effectively manage projects valued in excess of $ 40 million
Director of Operations — Duties & Responsibilities Manage daily operation, finances and personnel of US Army dining facilities in domestic and international forums Responsible for facility and equipment valued in excess of $ 570,000 Train and supervise large staff ensuring efficient and effective food
service operations Design and implement staff workflows, program policies, and meal preparation /
service procedures Plan and execute breakfast, lunch, and dinner for more than 3,000 soldiers and civilians Create healthy and enjoyable menus in accordance with national nutrition standards Ensure strict compliance with all applicable health and safety regulations Oversee food / equipment inventory and orders ensuring cost effective operations
Coordinate special events, field kitchens, and other special projects as assigned Manage all new construction and modification to facilities and equipment Prepare and present reports concerning finances,
client satisfaction, and nutrition for senior leadership Utilize extensive military training to manage security of facilities, assets and personnel in hostile territory Consistently promoted for excellence in
team leadership, dedication, professionalism, and integrity
Property Management — Duties & Responsibilities
Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance
team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility
service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer
service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective
service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between
clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency
Whitech USA, Inc. 06/2004 — 06/2009 Special Projects Manager • Provided level 2 technical support to
clients for all software releases • Managed specialized network integrations of software with VPN Tunnels and enterprise level firewalls •
Coordinated and established interfaces with business partner software including Xerox • Wrote two applications in C++ that allowed company kiosk imaging software to automatically send orders to an Agfa D - Workflow and Kodak DLS systems • Authored windows
service in C# which automatically sent orders to the wholesale lab • Maintained office network, Nortel Networks phone system, Windows 2003 SBS server, and offsite servers • Tested latest software releases and reported bugs to development
team
Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer
service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives,
client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while
coordinating support and customer
service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to
client operating environments, implementing fixes and resolutions to minimize
service disruptions on an on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps,
service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer feedback into future research and development Utilize talent among
team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback to members of departments
teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products,
services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance
team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and
coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and
coordinate product release timelines and procedures for 23 regional call centers across the United States
Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and
Coordinate the strategic and operational arms of the release management
teams Train and lead release
teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer
service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key
clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and
services Ensure customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Passports and Consular Officer — Customer
Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business ope
Service Duties & Responsibilities Deliver on - site support to all departments and
coordinate all daily business efforts through effective collaboration and communication with
team members while providing and ensuring a high - quality customer
service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business ope
service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational
services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer
service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business ope
service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to
services and fees throughout reception area Address and resolve
client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation
services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations
Compliance Officer — Duties & Responsibilities Responsible for identification and investigation of suspicious financial transactions Examine financial records, customer activity, and recommend appropriate remedial measures Maintain comprehensive records detailing ongoing investigations, activity reports, and other pertinent data
Coordinate investigations and situation reports with legal department and applicable regulatory authorities Develop proficiencies in industry specific financial monitoring software programs Perform public figure, employee, Advice of Drawing, Dreyfuss and International Cash Letter investigations Design and implement employee training and development materials to enhance
team efficacy Serve on Oversight Committee to assist in strategic planning and best practice development Train and oversee teller
team and bank support staff ensuring professional operations Study internal literature to become an expert on products and
services Craft effective presentations and proposals regarding compliance best practices and
client investigations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Strictly adhere to budgets and schedules Represent company brand with poise, integrity, and positivity
Logistics Director — Duties & Responsibilities Oversee logistics and daily operations of a fast paced medical testing facility Recruit, train, direct, and review 50 person staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Oversee supply and inventory while purchasing new materials as needed
Coordinate shipping and receiving resulting in timely and on budget operations Increase company reach through the establishment of more than forty new routes Manage customer
service operations ensuring
client satisfaction and repeat business Build and strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and
services Design and implement staff development programs increasing
team skill sets Utilize staff recognition programs to build dedication and enhance morale Consistently promoted from entry level to senior management Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity