Sentences with phrase «coordinated guest services manager»

Create Resume Deborah McGillis 100 Broadway LaneNew Parkland, CA, 91010Cell: [phone] [email protected] Professional Summary Well - coordinated Guest Services Manager expertly applying strong communication skills to ensure that guests have full access to hotel amenities and personalized services.

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Your guest services manager is just a phone call away during your stay, and will be the private concierge to answer any questions, and help arrange any relaxation plans like massage and spa services, coordinate a special meal with a personal chef, or anything else a Beau Monde Villa by Natural Retreats guest can think of.

Your guest services manager is just a phone call away during your stay, and will be the private concierge to answer any questions, and help arrange any relaxation plans like massage and spa services, coordinate a special meal with a personal chef, or anything else a Beau Monde Villa guest can think of.

- Exclusive YHI Spa and wellness area - Palazzo - exclusive new waterside Italian Restaurant reserved for Royal Service guests only - Natural Juice Bar located on the private Royal Service Beach - Pool Concierge Service at the exclusive Royal Service pool to include complimentary sunscreens, healthy snacks, poolside spa rituals and more - Personalized pillow menu - Complimentary cell phone withunlimited minutes to call your butler - New in - suite inclusions: espresso machines, upgraded and customized mini-bars, luxurious Thierry Mugler amenities, international power adaptors, new in - suite dining menu, premium welcome amenity - Weekly Manager's Sunset Cocktail party for Royal Service guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService guests only - Natural Juice Bar located on the private Royal Service Beach - Pool Concierge Service at the exclusive Royal Service pool to include complimentary sunscreens, healthy snacks, poolside spa rituals and more - Personalized pillow menu - Complimentary cell phone withunlimited minutes to call your butler - New in - suite inclusions: espresso machines, upgraded and customized mini-bars, luxurious Thierry Mugler amenities, international power adaptors, new in - suite dining menu, premium welcome amenity - Weekly Manager's Sunset Cocktail party for Royal Service guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService Beach - Pool Concierge Service at the exclusive Royal Service pool to include complimentary sunscreens, healthy snacks, poolside spa rituals and more - Personalized pillow menu - Complimentary cell phone withunlimited minutes to call your butler - New in - suite inclusions: espresso machines, upgraded and customized mini-bars, luxurious Thierry Mugler amenities, international power adaptors, new in - suite dining menu, premium welcome amenity - Weekly Manager's Sunset Cocktail party for Royal Service guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService at the exclusive Royal Service pool to include complimentary sunscreens, healthy snacks, poolside spa rituals and more - Personalized pillow menu - Complimentary cell phone withunlimited minutes to call your butler - New in - suite inclusions: espresso machines, upgraded and customized mini-bars, luxurious Thierry Mugler amenities, international power adaptors, new in - suite dining menu, premium welcome amenity - Weekly Manager's Sunset Cocktail party for Royal Service guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService pool to include complimentary sunscreens, healthy snacks, poolside spa rituals and more - Personalized pillow menu - Complimentary cell phone withunlimited minutes to call your butler - New in - suite inclusions: espresso machines, upgraded and customized mini-bars, luxurious Thierry Mugler amenities, international power adaptors, new in - suite dining menu, premium welcome amenity - Weekly Manager's Sunset Cocktail party for Royal Service guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService guests Family Concierge Service ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService ** Paradisus Palma Real Resort's unique «Family Concierge» service is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaservice is offered completely and exclusively in The Reserve area ** Paradisus Palma Real now offers a unique concept, «Family Concierge Service», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vaService», that starts immediatley upon arrival: Families will enjoy a private check - in area, specially appointed oversized Family Concierge Suites (with separate but connected rooms for each generation) and the all day assistance of a dedicated family - focused Family Concierge who will coordinate the needs and entertainment for the family's vacation.

To obtain a hospitality executive position at «Horizon Hotel,» and provide the best service to guests coordinating with the department managers and the staff.

Coordinated as a team guest services in a timely manner, and completed all tasks given by the Account Manager.

JOB SUMMARY: Front Desk Supervisors will assist the Hotel Assistant Manager and Hotel General Manager by supervising and coordinating Guest Service activities of departmental employees during shift while on duty.

Front Office Manager Department: Guest Services NEW YEAR, NEW CAREER: BARNSLEY RESORT HIRING FAIR... and coordinates with other departments to satisfy guest requGuest Services NEW YEAR, NEW CAREER: BARNSLEY RESORT HIRING FAIR... and coordinates with other departments to satisfy guest requguest requests.

• Greeted guests as they arrived and responded to their queries • Provided guests with information regarding bookings and availabilities • Took queries for booking rooms and conference halls and provided per day / night costs • Provided guests with information of hotel's facilities and policies • Ascertained that lobbies and front desks are kept clean by coordinating efforts with housekeeping • Escorted guests to their rooms and recreational areas • Took and services guests complaints and forwarded escalated ones to managers

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related tCoordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related tcoordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

Front Desk Supervisor — The Lighthouse Hotel, Port Aransas, Texas — September 2014 — Present • Monitor staff's treatment of guests to ensure consistent, high - quality service for 236 - room hotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.

Highlights Friendly approach to reception Customer service Scheduling and management Patient flow management Patient confidentiality Experience Receptionist 1/1/2014 — 6/1/2015 Johnson Marketing — Greeted and assisted guests and clients that entered Answered and directed phone calls Coordinated manager schedules while making appointments Managed office supply inventory Placed orders to guarantee full stock Verified appointments in advance Facilitated daily administrative tasks such as filing and copywriting

Professional Experience ToysRus — Cincinnati, OH Co - Manager (2006 to Present) Managed, oversaw, and coordinated general merchandising, operations, guest service, and human resources for the entire store with $ 8 million in annual revenues.