Sentences with phrase «coordinates operations of the department»

As Deputy Mayor, Walcott oversaw and coordinated the operations of the Department of Education, the New York City Housing Authority, the Department of Youth and Community Development, and the Mayor's Office of Adult Education.

They are also responsible for coordinating the operations of each department and ensuring that they function as a single entity.

Oversees and coordinates operations of the Department's community events; acts as department... Prepare and maintain office budgets.

Not exact matches

Working in cooperation with the Missouri State Highway Patrol, the United States Department of Agriculture's Office of the Inspector General, the Federal Bureau of Investigation, the U.S. Marshals Service and the United States Attorney, the HSMO coordinated the rescue and sheltering of nearly 500 pit bulls associated with multiple suspected organized dog fighting operations.

The resume format of VP Operations includes job responsibilities as planning, directing and coordinating operations in support of organization's growth; designing policies and strategies for future growth; managing daily operations of purchasing, personnel, administration and other departments.

Working as a staff assistant and handle the following duties of the staff assistant position: handle various duties like - preparing financial records of the assigned department, analyse and evaluate important data, coordinate with the project managers in completing various projects, communicate with Human Recourses Department and other officers, handle all computer operations edepartment, analyse and evaluate important data, coordinate with the project managers in completing various projects, communicate with Human Recourses Department and other officers, handle all computer operations eDepartment and other officers, handle all computer operations efficiently

Coordinated operations directly with Headquarter Air Force Staff, Department of State, U.S. embassies and classified government agencies, and commanded and evaluated aircrews on flying standards for worldwide missions.

Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations.

Coordinated with various staff members for administrative support activities; served as a liaison between departments in the resolution of day - to day operations.

The resume format of VP Finance includes major tasks as developing, promoting and administering a culture of efficient, results and client oriented corporate services; directing and coordinating LOB financial planning and budget management functions; suggesting benchmarks for measuring the financial and operating performance; supersizing monthly operating results against budget; administering daily operations of the finance and accounting department and managing the preparation of financial reports.

Among the responsibilities mentioned above, a Welding Equipment Sales Representative has to take care of the financial operations of the sales department, to coordinate and supervise the activities of employees and to handle and resolve client issues regarding the products offered by the company.

Closely coordinated with all departments to ensure smooth operations, while maintaining open communications between vendors and our purchasing department to warrant receipt of internal supplies in a timely manner

This also allowed me to come up with quick resolution of issues while coordinating with the operations department.

Assessed staffing needs, assigned projects and managed daily operations of the dermatology, photobiology and medical writing departments, including conducting performance and salary reviews and coordinating training programs and associated documentation.

Encourage staff development and optimal performance by training 30 Junior Reactor Operators, 150 personnel on operations, coordinating schedules of 7 technicians, and maintaining open communication among departments.

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

• Hands - on experience in booking meetings and coordinating schedules, along with making travel arrangements in accordance to provided instructions • Highly effective in efficiently responding to customers» requests and queries over the telephone and in person • Proficient in operating office machineries such as photocopiers, scanners and voice mail systems • Demonstrated expertise in computing, recording and proofreading data such as records and reports to assist executives with their work • Well - versed in maintaining and updating filing, inventory and database systems, both manually and by using technology • Proven ability to review files and records to obtain information, aimed at responding to requests in a profound manner • Adept at processing and preparing documents, including business expense reports and government forms • Excellent skills in typing, formatting and proofreading notes and reports, by making effective use of computers and typewriters • Exceptional communication skills aimed at creating and maintaining effective liaison between departments to ensure smooth flow of operations • Documented success in efficiently and effectively creating and processing documents and spreadsheets and inputting data in predefined company database systems

Depending on which setting they are working for, they are responsible for providing oversight and management of the Registrar's office, coordinate operations of all registration functions ad develop the department's long term and short term goals.

Supervised, directed and coordinated daily activities and operations of major divisions within the Jupiter Police Department, including road patrol operations and criminal investigations.

• Over nine months of functional experience in project coordination • Profound ability to interface and coordinate project scopes • Highly experienced in tracking and reporting on specific projects and assumed deadlines • In - depth knowledge of coordinating activities between the R&D, marketing and operations departments

The Flight Department Office Administrator will assist the manager / chief pilot of flight operations in scheduling and coordinating aircraft and flight crews within established federal aviation...

Executive Secretary / Administrative Assistant, Marketing August 1987 - September 1994 Assisted the Director of Marketing with the daily operations of the department and provided administrative support to Director and staff that include composing correspondence, office supplies, travel arrangements, technical support and vendor relations Coordinated logistics for executive committee meetings, calendars and travel arrangements Tracked departmental expenditures that include but not limited to purchase order management, petty cash and vendor payments Maintained specialized database system on workstation occupancy Supervised temporary employees on special projects and provided administrative and project management support to department

Software Development Lead — Hightower Financial Services, Portland, OR — 5/2012 — Present • Serve as the team lead for group of six developers tasked with updating current corporate programs as well as creating new applications to help improve operations • Meet with ops directors and department managers on a regular basis to understand the challenges employees encounter in their daily workflow to determine where new opportunities for development may be • Coordinate with supervisors and their staff members to map out current processes and create re-engineering proposals to be shared with executive team • Manage the development of new applications, along with the testing of beta - version programs to help develop final - version programs prior to rollout dates • Received recognition by company management (along with team members) for role in developing software solutions that have contributed to net increase of 42 percent in company - wide productivity

• Track record of proactively planning, developing and coordinating all emergency response and recovery activities in support of dedicated emergency management plans • Highly experienced in conducting research and surveys to effectively develop and implement emergency management programs and disaster planning support • Skilled in designing and administering emergency preparedness trainings to ensure accurate response to major emergencies and disaster situations • Exceptionally well - versed in inspecting facilities and equipment such as emergency management centers and communication equipment to determine operation and functional capabilities • Proficient in directing emergency response teams and crises management activities to provide onsite analysis and investigations • Competent in developing department - level emergency programs and assisting department leadership in maintaining and implementing them effectively • Adept at conducting periodic tests of all implemented emergency preparedness programs by coordinating drills and exercises • Proven record for effectively monitoring compliance of emergency preparedness plans to ensure that no regulatory issues arise • Qualified to define emergency management programs for each company, based on the individual and specific needs of the organization • First - hand experience in conducting after - action - critiques for emergency exercises to identify needed corrective actions

Arkham, RI Design and implement optimized operational processes Coordinate training and employee development Provide employee performance feedback Monitor and enforce compliance with best practices, health and safety regulations Implement and monitor quality controls for production Develop and maintain relationships with clients, suppliers and industry contacts Direct and coordinate the operations of business departments Analyze data and documentation Oversee scheduling and deadlines for departmentCoordinate training and employee development Provide employee performance feedback Monitor and enforce compliance with best practices, health and safety regulations Implement and monitor quality controls for production Develop and maintain relationships with clients, suppliers and industry contacts Direct and coordinate the operations of business departments Analyze data and documentation Oversee scheduling and deadlines for departmentcoordinate the operations of business departments Analyze data and documentation Oversee scheduling and deadlines for department projects?

• Reduce operational cost of flights by 20 % while maintaining schedule integrity and flight safety standards • Bring all pre and post flight operations in 100 % adherence to the applicable FAA regulations • Regularly monitor weather conditions and make necessary changes in flight schedules • Check for any aviation irregularities and communicate the same immediately • Coordinate with other departments for flow of operational information • Manage flight reservation procedures and protocols

HIGHLIGHTS OF QUALIFICATIONS • Well versed in facilitating the process of journal, book and magazine production • Proficient in online content development and editing while adhering to SEO requirements • Familiar with MS outlook, Word, Excel and image editing software • Excellent time management and analytical skills coupled with great attention to detail • Exceptional ability to coordinate and collaborate with different departments and authors • Demonstrated ability to maintain freelance writer's database, articles spreadsheets and weekly editing record up to date • Familiar with plagiarism check software operations, copyrights and publication permission protocols • Through understanding of various cultures and origin of many languagOF QUALIFICATIONS • Well versed in facilitating the process of journal, book and magazine production • Proficient in online content development and editing while adhering to SEO requirements • Familiar with MS outlook, Word, Excel and image editing software • Excellent time management and analytical skills coupled with great attention to detail • Exceptional ability to coordinate and collaborate with different departments and authors • Demonstrated ability to maintain freelance writer's database, articles spreadsheets and weekly editing record up to date • Familiar with plagiarism check software operations, copyrights and publication permission protocols • Through understanding of various cultures and origin of many languagof journal, book and magazine production • Proficient in online content development and editing while adhering to SEO requirements • Familiar with MS outlook, Word, Excel and image editing software • Excellent time management and analytical skills coupled with great attention to detail • Exceptional ability to coordinate and collaborate with different departments and authors • Demonstrated ability to maintain freelance writer's database, articles spreadsheets and weekly editing record up to date • Familiar with plagiarism check software operations, copyrights and publication permission protocols • Through understanding of various cultures and origin of many languagof various cultures and origin of many languagof many languages

KEY QUALIFICATIONS • Over 6 years of extensive management experience in hospitality setting • Highly skilled in accomplishing hotel human resource objectives • In depth knowledge of coordinating activities of all departments to ensure customer satisfaction • Hands on experience in functioning as the strategic business leader of operations

Offers expertise in planning, coordinating, supervising and evaluating police department to ensure smooth running of operations.

Coordinated, and synchronized cyber operations and investigations involving the Department of Defense Criminal Investigative Organizations and other government Law Enforcement and Intelligence entities.

• Handling different aspects of account operations including board and committee support • Managing project tracking duties and handling budgets • Creating and maintaining effective liaison between internal departments and clients • Coordinating the logistics of each account to ensure consistent client satisfaction

• Track record of overseeing and leading the operations of the billing department with special focus on coordinating modules such as medical coding, charge entries, claims submissions and payment postings • Documented success in handling reimbursement management activities and performing follow - ups on delinquent accounts • Adept at auditing procedures to monitor efficiency and implement measures for improvements

Coordinated the operations of the hospital with other facilities such as county departments, LAC Medical center and various other agencies.

Medical Billing Manager BRONX MEDICAL CENTER, Bronx, NY 6/2012 to Present • Lead medical billing and collection processes by handling calls and correspondence on all overdue balances • Coordinate efforts with management to develop meaningful metrics and ensure that they are achieved • Develop and train team members to carry out specific medical billing, coding and collection activities • Oversee the operations of the billing department to ensure coordination of medical coding, charge entries, claims submissions and payment postings • Follow up on accounts receivables and handle reimbursement management duties • Analyze billing and claims for accuracy and completeness and ensure that claims are submitted to appropriate insurance entities • Prepare and analyze accounts receivable reports and insurance contracts • Audit present procedures to monitor and improve the efficiency of billing and collection procedures • Participate in the development and implementation of operating policies and protocols • Realign staff members to meet changing trends impacting coding, collections and accounts receivables

Perform personnel management activities of pharmacy technicians, coordinate department operations and services,...

PROFILE * Supervised, assigned, scheduled, and coordinated the flow of input and output data between the operations department and user department, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system.

Assists with supervision of associates within the ER and Registration department.Oversees daily operations within departments described above and coordinates...

Accounts Payable and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various related accounting principles, regulations, and applications, continuously utilizing changes to business accounting landscape within current responsibilities Apply various accounting rules and GAAP procedures to critical functions, including the review and approval of journal entries, data and financial reconciliations, cash flow and discrepancy analyses, transaction management, and other tasks Provide relevant oversight and administration to all aspects of accounts payable execution, including billing and collections, vendor file maintenance, reporting, order processing, data and financial accuracy audits, and invoice management Perform regular account and payables reconciliations and variance resolutions to ensure accurate financials and provide continuous relevant insight into the financial health of the company Manage important and sensitive financial documents, receipts, correspondence, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations

Visiting Nurse Association (Denver, CO) 2000 — 2001 Purchasing Manager • Managed operations of purchasing, distribution, and mailroom departments • Interviewed, hired, trained, and reviewed department personnel • Negotiated and oversaw electrical, plumbing, and other contract work • Responsible for all company supplies, associated records, and restocking • Researched and selected supply vendors ensuring quality items at affordable prices • Coordinated purchasing activities with accounting department utilizing the general ledger

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

Media Production Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, coordinating news and series production operations and communicating critical and sensitive information with various anchors, producers, reporters, editors, and other relevant parties Oversee the execution of all administrative duties, including personnel coordination, story / VO / intro drafting, live shot review, information analytics / research, and various production planning and logistical concerns Collaborate in all phases of strategic planning with other members of production crew, including topic and information utilization, dissemination strategies, viewer projections, and other relevant metrics Act as a liaison between personnel, vendors, department / unit heads, and other management partners to facilitate information flow, ensure critical and timely communications, and drive operational efficiency Research, develop, and market story ideas to senior production management, providing relevant oversight and administration to all writing, editing, and production tasks, including live - shot management and cut - in production Maintain a strong working knowledge of the all services, equipment, technologies, and other relevant information, including media trends, viewer ratings, story and series development, and general news - related conditions Perform needs - based and situational assessments of policies, protocols, and procedures to improve operational efficiency, manage and optimize program viewership, and best support personnel across production team Facilitate the organization of subject interviews, production shoots, and story development to synthesize all news and series into accurate and effective production successes Identify and utilize talent among team members with the promotion of a performance - based work environment that leverages individual talents for production benefit Provide continuous assessment of production implementation methods, while furnishing oversight and guidance regarding personnel utilization, informational flow, and series organization Manage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolution tasks

MT Sinai Medical Center (Cleveland, OH) 1990 — 2000 Manager EKG / Holter Laboratory / Pacemaker Clinic • Managed 650 patient pacemaker and defibrillator clinic while providing follow - up and emergency care • Responsible for patients from multiple device companies including Meditronic, St. Jude, Guidant, and Biotronik • Administered interrogation of all devices, collection of therapies, and delivered diagnostics • Collaborated with physicians to optimize patient therapies respective of their symptoms and conditions • Coordinated patient data and overall management of the clinic database • Managed daily operations of the Holter monitor lab including scanning and interpretation of 24 hour monitor recordings • Identified any arrhythmias or abnormalities, documented any changes, and followed up with attending physicians • Processed orders and edited the interpreted ECGs including accumulation and dispersal of information • Administered scheduling, connection, removal, and payment coordination with the accounting department

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Social Service Specialist — Duties & Responsibilities Trained in social service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for clients facing personal challenges Set client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support services across a variety of human services settings Represent company brand with poise, integrity, and positivity Responsible for client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professionalism

Sales Manager — Duties & Responsibilities Provide customer service and administrative support across a variety of industries Represent company brand with poise, integrity, and positivity Resolve customer service inquiries in a timely and professional manner Deliver exceptional service resulting in client satisfaction and repeat business Generate significant product sales through networking, referrals, and other tactics Study internal literature to become an expert on company products and services Responsible for official correspondence including letters, emails, telephones, and reception Coordinate meetings, travel arrangement, and special events for senior leadership Assist accounting department with purchasing, billing, and payment collection Direct mailroom operations ensuring accurate and timely shipping and receiving Build and strengthen relationships with key clients, partners, vendors, and coworkers Manage security surveillance ensuring safety of personnel and company assets Oversee office and salon inventory ordering supplies as needed Create a welcoming, clean, and uplifting environment for clients and peers Provide additional support such as data entry and recordkeeping

Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives, client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and customer service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to client operating environments, implementing fixes and resolutions to minimize service disruptions on an on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps, service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products, services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations

Professional Experience Exempla St. Joseph Hospital (City, ST) 2002 — 2010 Supervisor • Oversaw daily operational aspects of hospital emergency department • Interviewed, hired, trained, and reviewed department support staff • Scheduled and directed daily workflow of department personnel • Maintained detailed inventory of all equipment, instruments, and supplies • Developed and implemented department budget and financial goals • Supervised and coordinated special projects and interdisciplinary teams • Ensured effective, efficient, and professional operations at all times