SUMMARY OF QUALIFICATIONS Results - driven professional with over 19 years of progressive senior level leadership experience highly skilled at leading, executing and
coordinating diverse operations including the integration of comprehensive plans and strategies to enhance profitability, productivity and efficiency.
As a skilled administrative professional with comprehensive experience
coordinating office
operations and performing
diverse clerical support functions, I am well positioned to make a significant contribution to your company.
• Well accustomed to fast - paced environments, extensive and
diverse experience in
coordinating the shipment of orders, managing high volume warehouses and ensuring the smooth running of shipment
operations.
With a solid commitment to achieving accurate and deadline - driven results, I also excel at
coordinating diverse logistics and
operations to maximize productivity while ensuring top - notch service and performance.
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system
operations for a large and economically
diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient
operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies
Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales