Sentences with phrase «coordinating guest reservations»

Primary functions will include coordinating guest reservations, answering phones, and other relevant job functions.

Not exact matches

Streamlined effective operations as acting general manager coordinating personnel scheduling and developments with guest reservations and large - scale bookings

Typical work duties listed on an Assistant Hotel Manager example resume are managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating special requests, and completing other duties as assigned by managers.

Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms

Coordinated and carried out thousands of VIP guest experiences including travel arrangements, hotel accommodations, dining / spa reservations, and numerous other guest experiences

Coordinate front office activities of the hotel and resolve problems arising from guests» complaints, reservation unusual requests and inquiries

Control the flow of work in the room by seating guests in station rotation, handling the reservation book, taking incoming telephone calls and coordinating other podium cast.

Front of House Coordinator — Wilson's Steakhouse — 2015 - present • Manage host staff at elegant, 12 - table upscale steakhouse • Arrange reservations received by phone, online or walk - in guests, and schedule tables in an efficient and streamlined manner based on time of day • Greet guests upon entrance and provide menu with brief overview explanation • Train host staff in reservations system, point - of - sale system, and company standards for host expectations and duties • Lead daily staff briefings and monthly staff review meetings, conduct team - building exercises, and complete quarterly performance reviews for host staff members • Coordinate logistics with dining room staff to ensure seamless guest experience • Offer rewards program to guests and explain benefits of membership; increased overall guest memberships by 15 % after six months in the position

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

• Greeted guests and visitors and responded to their inquiries such as room rates and vacancies • Responded to queries regarding reservations over the telephone and in person • Verified reservations and assisted guests in filling out guest information forms • Checked guests in and out of the hotel by coordinating efforts with accounting departments • Assigned rooms and issues room keys and cards to registered guests • Ascertained that guests» luggage was delivered to their rooms in a timely and efficient manner

Provides information about resort offerings, makes guest reservations for overnight stays and activities / dining, registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.

Coordinate the flow of communications from the National Reservations Manager to the Reservations and Guest Experience teams

They inquire into guests» reservations, coordinate efforts to ensure that... Read More»

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

Front Desk Supervisor — The Lighthouse Hotel, Port Aransas, Texas — September 2014 — Present • Monitor staff's treatment of guests to ensure consistent, high - quality service for 236 - room hotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.

• Greeted guests, accompanied them to tables, and offered menus • Planned dining reservations and organized parties • Coordinated activities of dining room workers to ensure quick and well - mannered service to patrons

Streamlined effective operations when acting as swing manager coordinating personnel scheduling and developments with guest reservations and large - scale bookings