Episode Info: How do
you create client loyalty?
Not exact matches
As a leader in Lenati's Customer Experience Practice, she helps
clients create meaningful customer experience programs that drive
loyalty and generate business growth.
We
create the kind of ideas for digital and offline communications that assure engagement and
loyalty to a
client's products and brand.
In the newly
created role reporting to the Head of VIP Relations and
Client Development, you will be responsible for leading the team to achieve ambitious sales targets and excel in customer service while supporting DSM
Client Development objectives to increase
loyalty, retention and generate new business.
About Blog We
create original content for dog businesses / professional for their
clients which nurtures brand recognition and
loyalty.
Soliciting feedback will also remind your
clients you're continually working hard to best meet their needs,
creating invaluable
loyalty to your practice.
«Cluster Scheduling can provide a streamlined way to maximize your schedule and
create clarity within your team while improving
client experience and
loyalty.
Throughout her career, Heather has found that a practice's culture and leadership are cornerstones to retaining outstanding team members and
creating a
client experience that cultivates unparalleled
loyalty.
Rising veterinary costs destroy any
client loyalty created by fear free environments, shelter relationships, and puppy classes.
This is the ultimate achievement of a diverse, high performing team: the ability to combine with similar teams on the
client side to dramatically improve financial results,
create new opportunities for diverse populations, and increase
loyalty between individual lawyer, firm, and
client.
Whatever the cost - saving innovations you choose to apply, the efficiencies you
create will give you the flexibility to pass along the savings to your
clients — and earn their
loyalty along the way — or to bring your profit margin in line with the fees you've set.
Under - promise and over-deliver; it
creates increased profits by increasing
client loyalty.
In the first part, we established that
client service is a team sport and everyone working with
clients ought to have the same intention to win
client loyalty and
create long term relationships.
Hard work, dedication and
loyalty to our
clients are not secrets, but the relentless application of those principles over time has
created the formula for the success of our firm.
«Rocketed» sales from $ 400 to $ 4,000 per day, successfully
creating repeat business and customer
loyalty by developing long - term
client relations with customers.
These professionals attract new guests and increase customer
loyalty by
creating offers, promoting the hotel at trade shows, liaising with travel agencies, and following up with
clients.
Greeted up to 80
clients per week,
created and maintained relationships resulted in
client retention and
loyalty at 75 % compared to an average 45 %.
•
Create compelling presentations and new product delivery training resulting in continued long - term
client and account base satisfaction, and superior customer - centric service and support that garners continued customer
loyalty.
I am an enterprising, extroverted and customer - focused Business Development with more than 20 - years of experience in organization and leadership initiatives and an innate ability to
create new business opportunities and forge
loyalty with vendors,
clients, and personnel.
To serve the needs of the customers through up - selling and down - selling of the organization's products and offer post sales service to the
clients by interacting with them on a regular basis and thus
create a
loyalty for the brand, product, and service.
About Blog We
create original content for dog businesses / professional for their
clients which nurtures brand recognition and
loyalty.
To help in
creating awareness among customers by promoting products and services of the organization in a professional and ethical manner and provide customers with a buying experience that will ensure
client retention and
loyalty for the brand and the store.
Because I know my
clients, I
create brand
loyalty that translates to high - volume sales.
I excel in
creating solid infrastructure to improve
client experience consistency, service execution and team
loyalty.
Professional Experience Nettingsolutions (Miami, FL) 4/2006 — Present Project Manager / Business Analyst (1/2008 — Present) • Developed numerous 1 - to - 1 marketing applications, online
loyalty card systems, and other e-commerce applications for SUBWAY, including www.mysubwaycard.com and www.tellsubway.com •
Created and implemented various digital marketing solutions to increase cartridge and paper sales for HP Latin America, improving brand visibility in a cost - effective manner • Hold responsibility for program and portfolio management activities within both account developments and
client services departments, promoting operational efficiency and effective function administration
Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards
Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company
loyalty Develop a loyal
client base through excellent customer service and a quality product Build and strengthen relationships with
clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.
Professional Experience Trade Tech Institute (Beverly Hills, CA) 2009 — Present Account Executive • Marketed and sold automated futures trading systems to investors and traders •
Created prospective
client database resulting in significant new business acquisition • Generated consistent, high - dollar sales while building customer trust and
loyalty
-
created and maintained relationships and
loyalty with
clients through personal interactions
Professional Experience Haan Crafts, LLC (Otterbein, IN) 1992 — Present Product / Graphic Designer • Oversee the design and advertisement of various products for a diverse clientele • Conceptualize and
create graphics, diagrams, advertisements, product instructions, and illustrations • Develop new product ideas resulting in new and highly profitable income streams • Design and
create pattern pieces, acetates, and patter boards for silk screening • Manage production quality control operations ensuring a consistent, marketable product • Provide exceptional customer service resulting in
client satisfaction,
loyalty, and numerous referrals • Perform clerical work including data entry, filing, and multi-line phone system operation • Utilize Adobe Illustrator, InDesign, Photoshop, PageMaker, Quark XPress, Acrobat Reader and Distiller for Mac and PC • Perform all duties with positivity, professionalism, and integrity
Accountant — Duties & Responsibilities Trained in corporate finance and accounting with a proven record of academic excellence Maintain proficiencies in industry accounting software including QuickBooks Online Pro and PTS Skilled in financial management and customer service best practices Oversee company payroll, P&L statements, credit cards, savings accounts and general ledger Provide exceptional customer service resulting in
client loyalty and referrals Build and strengthen professional relationships with
clients, vendors, and corporate partners Responsible for corporate cash flow, inventory, and other assets
Create spreadsheets tracking sales, customer service, accounting, and other activities and data Author and present reports regarding corporate financial health, customer service operations, and sales Train junior team members ensuring they understand the brand and adhere to corporate protocols Perform all duties in a professional, positive, and timely manner
Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards
Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company
loyalty Develop a loyal
client base through excellent customer service and a quality product Build and strengthen relationships with
clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism
Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Interact with support staff and company resources effectively to
create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and posi
create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices
Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and posi
Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company
loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity
INVEST Financial Corporation (Freeport, IL) 5/2005 — 11/2006 Investment Advisor • Managed more than 600 investment accounts valued in excess of $ 16 million • Developed strong, long - term business relationships inspiring
client loyalty • Provided stellar customer service resulting in referrals and repeat business • Produced considerable new business through cold calling and networking •
Created investment product sales presentations for current and prospective
clients
Professional Experience TravelFocus (City, ST) 10/2008 — Present Director of
Client Relations & Marketing • Design and implement comprehensive marking campaigns and all collateral materials for a multimillion dollar travel agency • Oversee account management team, corporate accounts, relationship development, communications, and contract negotiation • Develop and implement sales training program, sales strategies, revenue targets and departmental budgets • Create TravelFocus Hotel Program, Sales Force, and Concur Travel resulting in significant revenue gains • Deliver all TravelFocus and client contractual, P&L, and growth objectives • Provide exceptional customer service resulting in client satisfaction, loyalty, and ref
Client Relations & Marketing • Design and implement comprehensive marking campaigns and all collateral materials for a multimillion dollar travel agency • Oversee account management team, corporate accounts, relationship development, communications, and contract negotiation • Develop and implement sales training program, sales strategies, revenue targets and departmental budgets •
Create TravelFocus Hotel Program, Sales Force, and Concur Travel resulting in significant revenue gains • Deliver all TravelFocus and
client contractual, P&L, and growth objectives • Provide exceptional customer service resulting in client satisfaction, loyalty, and ref
client contractual, P&L, and growth objectives • Provide exceptional customer service resulting in
client satisfaction, loyalty, and ref
client satisfaction,
loyalty, and referrals
Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential
client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations
Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal
client base through excellent customer service and a quality guest experience Built and strengthened relationships with
clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Resort Manager — Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Increased Guest Services scores by 21 % and Guest
Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential
client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations
Created employee recognition and development programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal
client base through excellent customer service and a quality guest experience Built and strengthened relationships with
clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations
Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal
client base through excellent customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with
clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Linking chatbots to existing, ongoing services to keep
clients informed
creates a sense of participation, excitement, and
loyalty.
LTTPs can use a properly vetted Mortgage Broker to proactively build and retain their
client base under the soft sell where the LTTP retains all
client loyalty as the LTTP facilitates and monitors MB choice: 1) initial mortgage placements which are in your
clients best interest 2) properly explained obligations and renewal provisions 3) 3 to 4
client touch points through out a year paid for by the MB to maintain their relationship with the LTTP 4) pre-approvals that are dependent on home appraisal only 5) down payment facilitation from borrowed funds (temporary) 6) mortgage pay down plan allowing for follow up home trade to occur 7)
creating a tax deductible mortgage 8) etc etc LTTP struggle to find ways to get new business instead of using their previous trusted status with past
clients to build their business.
Professional speaker and author Shep Hyken talks about his new book, The Cult of the Customer (read our review), about ways to attain
client loyalty and how to
create a business culture people love.