It's a relentless focus on helping
the customer achieve their desired outcome.
As customer success consultant and SaaS expert, Lincoln Murphy says in the context of customers, «Proper onboarding isn't done to prevent churn; it's done to ensure
the customer achieves their desired outcome.
Not exact matches
A leading provider of critical production and recovery services, Sungard AS partners with
customers across the globe, delivering resilient IT systems, infrastructure and recovery services tailored to
achieving desired business
outcomes.
Start by picking the
desired outcome, such as increased sales,
customer retention or outreach, and then crafting a plan that shows how the data you already collect can help
achieve those ends with just a few tweaks.