Sterling Payment Technology • Tampa, FL 11/2009 — 07/2010 Account Executive Served
as primary point of contact in reconciling
customer complaints and
concerns,
as well
as signing credit card processing services for new merchant accounts.
Served
as the
primary, on - site company representative to address guests»
concerns and resolve issues with the service experience, bookings and
customer satisfaction.
Information Technology Security Manager — Duties & Responsibilities Manage IT security,
customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve
as primary point of contact for
customer contracts, technical support, and end - user training Utilize interpersonal and technical skills
as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security
concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership,
customer service, and technical skills