Sentences with phrase «customer call center employees»

Not exact matches

Under the plan, which launched last year, T - Mobile divided its customers into blocks of about 120,000, who are each assigned to a specific group of a few dozen employees at a specific call center.

FedEx managers and employees live by what the company calls the Purple Promise: «Placing customers at the center of all we do.»

In response, Bob Mudge, Verizon's President of Wireline Operations, sought to reassure Verizon customers with a statement noting the company had «trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce — from making repairs on poles to responding to inquiries in our call centers.

The study of 94 call - center workers at a large bank in China found that customer mistreatment (e.g., customers who yelled, argued, swore, etc.) put the employees in a bad mood after work.

As an employee of a Mumbai bank card call center, she tells customers she's Jennifer David in an American accent that is almost perfect (and the few imperfections are attractive accents).

Some examples of these challenging jobs include call center employees, sales reps, manual workers, customer service agents, etc..

The new call center employees are expected to answer customer queries, sell policies, and help customers on their concerns about file claims right after car accidents.

Meanwhile, businesses can save on expensive call center employees that only handle one query at a time by using instant messaging support staff that can simultaneously handle multiple angry customers.

Provided excellent customer satisfaction both in person and on the phone, as Pizza Hut waiter, landscaping employee, and temp call center representative.

The call center agent resume sample is perfect for an employee who is proficient at working with customers and resolving any conflicts that they have.

Advancing through positions of increasing scope and responsibility to supervise all operations and employees for Bullseye's call center, managing up to 45 employees while monitoring calls, providing feedback, and implementing effective customer service and sales strategies.

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

Trained call center employees on new procedures that would affect the way they communicated with Customers / Sale Staff.

Call Center Operations Managers coordinate employees working in a call center and make sure high standards of service are delivered to customCall Center Operations Managers coordinate employees working in a call center and make sure high standards of service are delivered to custCenter Operations Managers coordinate employees working in a call center and make sure high standards of service are delivered to customcall center and make sure high standards of service are delivered to custcenter and make sure high standards of service are delivered to customers.

Supervised a 10 employee Customer Service call center, as well as a 6 employee New Customer call center.

Hired, trained, and transitioned over 900 employees while opening two customer service call centers.

My past work experience and educational success has shaped me into an employee with skills in customer service and support in call center and educational environments.

• Continuously monitored call center performance and ensured policies and procedures were met, set goals, standards and benchmarks that evaluated individual employees and customer satisfactions associated ratings • Motivated staff through formal / informal coaching, training initiatives, incentive programs, career development opportunities and productivity channels.

With a little effort and access to the right resources, the average call center employee can learn how to perform first - rate customer service.

Listening skills help call center employees identify, clarify and address customer service issues in an efficient and professional manner.

Supervised the call center floor and took any calls from customers who wanted to speak to a supervisor or assisted employees with any questions they had.

A call center trainer is a person who trains employees who work in a call center and provides on call assistance to customers and callers.

A call center manager is responsible for overseeing the daily activity of an inbound or outbound call center, ensuring that the center meets all performance goals, resolving any customer or client complaints, and supervising employees.

Designed and developed post-class activities in Captivate for over 250 employees to improve the quality of customer service in the call center.

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Would like to continue helping customers (or employees) through excellent customer service or in a call center, etc..

Tags for this Online Resume: Sales Manager, Customer Service, Operations, Risk Management, Employee Development, Performance Driven, Call Center, Human Resources

Highly motivated results - oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

• Trained and managed employees who work in a customer service call center.

Tags for this Online Resume: HR, Human Resources, Recruiting, Benefits, Payroll, Acquisitions, Call Center, Engagement Manager, Management, Medical, hr, recruiting, staffing, human resources, recruiter, employee relations, customer service

Adept at training employees to excel in challenging settings including inbound and outbound call centers and sales departments requiring exceptional time management and customer relations skills.

Tags for this Online Resume: Recruiting, Customer Experience, Back Office, Fraud, Management, Project Management, Vendor Management, Call Center, Outsourcing, Process improvement, Employee Satisfaction

Tags for this Online Resume: operations manager, customer service manager, call center management, on - site management, staffing, employee development

Experience in P&L management, project management, call center build - out, distribution center management and very employee and customer facing in all my roles.

Diverse background in call center operations, B2B & B2C sales, sales training, marketing, performance consulting, employee development, customer service, and quality program development.

• 15 years of Customer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewardiCustomer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewardicustomer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewarding wo...

I have over 10 years of healthcare experience with billing, customer service, call center, registration, supervising employees and managing physicians.

Tags for this Online Resume: Transportation, Leadership, Recruiting, Sourcing, Advertising, Apple, Call Center, CVS, Management, Talent Acquisition, human resources, recruiter, customer service, sales, recruiting, employee relations, staffing

CAREER SUMMARY Customer Service / Call Center Manager with specific expertise in resolving complex member and employee concerns.

Tags for this Online Resume: Electronics, Recruoter, Inside Sales, Sales, Call Center, Customer Relationship Management, Management, Product Management, Sales Calls, Employee Engagement

Looking for a position as a Call Center Team Leader with ABC Company to help the company build both customer and employee rapport through innovative motivational techniques.

Tags for this Online Resume: Receivables, Call Center, Employee Relations, FACETS, Financial, Insurance, Insurance Claims, Planning, Project Leader, Project Management, accounting, finance, audit, excel, controller, presentation, training, sales manager, customer service, policy, meeting

Tags for this Online Resume: Customer Service, Complaint Resolution, Series 6, Coaching Employees, Call Center, Life Insurance

Tags for this Online Resume: Manufacturing, Call Center, Retention, Training, OD and Organizational Development, Talent Acquisition, Management, HR, employee relations, benefits, payroll, staffing, customer service, human resources

Tags for this Online Resume: Call Center, Recruiting, Research, Retail, Communication Skills, Customer Service, Excellent Communication Skills, Fast - paced Environment, Firepond Contact Center, Focus, human resources, recruiter, customer service, hr, recruiting, employee relations, Customer Service, Excellent Communication Skills, Fast - paced Environment, Firepond Contact Center, Focus, human resources, recruiter, customer service, hr, recruiting, employee relations, customer service, hr, recruiting, employee relations, staffing

Tags for this Online Resume: Magnetic Resonance Imaging (MRI), Mammography, MRI, Ultrasound, VASCULAR, Call Center, Critical Care - Vascular, Diagnostic Xray, Imaging, PET, management, process improvement, employee engagement, customer service, experience

Oversaw call center and production employees to ensure customer satisfaction goals were consistently met.

Responsible for 15 + employees in a call center environment, problem resolution, working with internal and external customers to expedite orders.

Tags for this Online Resume: Claims, Adjuster, Insurance, Houston, Texas, Call Center, Data Entry, Documentation, insurance, employee benefits, customer service, investigator, Estimator, Appraiser

Tags for this Online Resume: Assessments, Benefits, Call Center, Compensation, Compliance, Customer Service, customer service skills, CVS, Diversity, Employee RCustomer Service, customer service skills, CVS, Diversity, Employee Rcustomer service skills, CVS, Diversity, Employee Relations