Sentences with phrase «customer care strategies»

• Implemented customer care strategies that have led to a 50 % reduction in complaints.

Not exact matches

The customer care and engineering teams now travel to clients, visit industry schools and participate in internal meetings related to both strategy and customer service.

There's no reason for a modern call center to engage in «hide - and - seek» strategies when it comes to customer care.

Essentially, I mean adjusting your sales strategy to focus on delivering suggestions based on what a customer needs, rather than presenting a list of products that your customer may or may not care about.

Companies that recognize that a comprehensive customer - care strategy is a mix of technology and agent - based service are those that will avoid falling into the Traditionalist's traps.

The use of a «light's on, but no one's home» care strategy is one reason why representatives at these companies see their customer - service performance worsening.

Craig Richmond, President & CEO, Vancouver Airport Authority (YVR), is the driving force behind YVR, known for its innovative approach, forward - looking strategy and exceptional customer care.

Forward - looking statements may include, among others, statements concerning our projected adjusted income (loss) from operations outlook for 2018, on both a consolidated and segment basis; projected total revenue growth and global medical customer growth, each over year end 2017; projected growth beyond 2018; projected medical care and operating expense ratios and medical cost trends; our projected consolidated adjusted tax rate; future financial or operating performance, including our ability to deliver personalized and innovative solutions for our customers and clients; future growth, business strategy, strategic or operational initiatives; economic, regulatory or competitive environments, particularly with respect to the pace and extent of change in these areas; financing or capital deployment plans and amounts available for future deployment; our prospects for growth in the coming years; the proposed merger (the «Merger») with Express Scripts Holding Company («Express Scripts») and other statements regarding Cigna's future beliefs, expectations, plans, intentions, financial condition or performance.

Each of the group's restaurants use a team service strategy, which Ranney says gives them a competitive edge by ensuring customers are taken care of.

This includes, supply chain management, manufacturing, quality assurance, customer care, and fulfillment strategies.

This past January, Target, whose stores are visited by 30 million customers each week, announced a new «chemical strategy» and plan to promote full ingredient transparency by 2020, banning phthalates, formaldehyde and a host of parabens from all beauty, baby, personal care and household cleaning products.

TX, Dallas Manager, Product - Chemistry.com / USA — TX, Dallas Manager, Product - Mobile / USA — TX, Dallas and USA — CA, San Francisco Reporting Analyst (Strategy & Analytics)- SQL / USA — TX, Dallas Creative Director / USA — TX, Dallas Email Customer Care Agent - People Media / USA — TX, Dallas Billing Analyst / USA — TX, Dallas

Match.com, Chemistry.com, People Media Account Manager / USA — NY, New York Marketing and PR Intern / USA — TX, Dallas Customer Care Specialist / USA - TX, Dallas Director, Strategy & Analytics — People Media / USA — Dallas or Los Angeles Senior Product Reporting Analyst (SQL, BI, ETL) / USA — TX, Dallas Sr..

Successful trading is not just about implementation of your excellent trading strategy, but also trading with confidence and peace of mind with the broker that is regulated and who cares about his customers.

«The Cat Care Company deal is part of a proactive growth strategy in which we're seeking targeted acquisitions to increase market share and enhance our ability to provide value and quality to customers,» explained Jeremy Moser, director of marketing for North American Pet Products.

Interestingly, some of the strategies that Amazon intends to use to accomplish this growth look like they came right out of a typical independent pet specialty retailer's playbook — maintaining a well - curated selection of high - quality products, participating in cooperative advertising with vendors, personalizing marketing efforts for customers» pets and, most importantly, building relationships with pet owners by serving as a reliable source for information about animal care.

This in - store care and conscientious sales strategy, combined with the business» access to quality animals, has paid off with a very big customer following for the store.

So while environmentalists are enraged by the recklessness of the southeastern utilities» natural gas strategy in an age of climate change, customers who only care about the bottom line on their utility bills have reason to be just as upset.

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Assisted in the direct care and management of patients across all age ranges with medical and behavioral issues as directed by the treatment team Implemented marketing strategies and advertising to increase business revenue, build new sales relationships while developing and implementing a critical customer outreach program which increased the sales of products and services by a total of 55 %

Sales, Facility Assistant Manager Responsible for key marketing campaigns and strategies, generated high volume sales, customer care issues, required quarterly reporting on sales figures and quotas and personnel training of clients.

Core strengths like ability to create client retention strategies, customer care skills, and exceptional communication skills also need special attention in the Resume Format.

As part of their strategy to minimize client complaints, the work description of customer care managers also involves performing follow - up on customers to obtain feedback on their opinion of received service / product.

With a career focus on global background screening operational strategy, having worked for many of the key players in the industry, Ms. Stone brings significant value to the customer care side of our business.

This Entry Level Client Support Representative position will begin with an intensive 6 - 8 month training program designed to teach you all aspects of the promotional marketing business and specifically functions in relations to the business involving customer support, client acquisition & care, entry level sales management, advertising & brand awareness and marketing strategy.

Tags for this Online Resume: customer care, product marketing, marketing communication, call center, strategy, B2B B2C

Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies.

Tags for this Online Resume: Fundraiser, Project Management, Business Development, Systems (CRM / Financial / Donation management) conversions, Profit and non for profit experience, Profit generator, Vendor management and relationships, Global expertise, Marketing strategy and operations, Execution excellence, Campaign management, Client / customer and donor care, Direct Response expertise, Telemarkerting expertise, Strategic planning, Third Party planning

Tags for this Online Resume: Sales Strategies, Business Development, People development, sales force automation tools, Mentoring, Training, Sales, new product launches, sales operations, driving new business, leadership, Return on investment, Excellent Communicator, Results orientated, pharmaceutical, health care, biotech, President's club, strong work ethic, customer focus, sales analysis, exceed business goals, planning and organization

Execution of list and net pricing strategies, and monitoring and evaluation of contract performance for all customer segments (e.g., Managed Care, Non-Federal...

administrative duties, budgeting, budgets, business plans, C, child care, coaching, concise, creativity, clients, excellent customer service, customer service, debit, employee relations, English, fast, funds, hiring, human resource, inventory levels, inventory, managerial, managing, meetings, merchandising, payroll, personnel, policies, presentations, pricing, Problem Solving, profit, purchasing, rapport, receiving, reception, record keeping, recruiting, retail, Safety, selling, sales, SOP, staff supervision, staffing, store merchandising, strategy, teamwork, phone, View, visual displays, visual merchandising

Tags for this Online Resume: clinical, affairs, scientific, trials, innovative, management, summary, documents, submission, regulatory, 510 (k), ISE, ISS, PK / PD, communicating, monitoring, tactical, strategic, literature, direct, vision, Lead, Director, documentation, resources, execution, consensus, effectiveness, safety, CRA, IVD, medical, device, pharmaceutical, presentation, manuscript, abstract, poster, programs, leadership, career, development, appraisals, optimize, goals, objectives, internal, external, research, investigator, stakeholders, customers, prioritize, product, support, milestones, Microsoft, Word, Excel, statistics, data, analysis, Powerpoint, publication, growth, deliverables, diagnostic, prognostic, treatment, competitive, proven, ability, capable, assess, strategy, feasibility, methodology, design, develop, produce, recommend, recommendation, therapeutic, supervision, review, performance, appraisal, application, indication, company, collaborate, expert, justification, senior, executive, assessment, experienced, marketing, pre-market, pre-IDE, protocol, communication, utility, pharmacology, service, deliver, delivery, drug, metabolism, absorption, excretion, train, training, mentor, mentoring, CRO, reimbursement, XLSTAT, Prism, relationship, contract, consult, consultant, ownership, responsibility, authority, delegate, trends, direction, in - vitro, commercialize, commercialization, approval, clearance, patient, oncology, cancer, metabolic, cardiovascular, kidney, disease, health, outcomes, safe, effective, toxicity, novel, unique, unmet, need, advisors, advisory, committee, IRB, ethical, justified, supportive, care, associate

Professional Experience Waddell & Reed (Naperville, IL) 2009 — Present Financial Advisor • Identify and develop leads of prospective clients of financial planning and investment services, focusing on generating sales to potential and existing clients and maintaining high - quality customer service • Establish investment policy statements for individuals utilizing portfolio theory and asset allocation techniques to manage risk and drive efficient return • Employ tools in tax planning, investments, retirement strategies, education savings, asset protection, and heath care needs to address client concerns • Provide comprehensive estate planning services, including the drafting of wills and other legal documents

Business Development Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing technical marketing presentations, overseeing business development functions and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments to position and implement most appropriate services Collaborate in all phases of strategic planning with senior - level management and clients, including budgeting, service strategies, technical considerations, insurance vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, technical assistance, project management, pricing and industry trends Utilize talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing and technical client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral marketing and the leveraging of cross-sales opportunities Execute marketing and sales strategies and related promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control and product success Develop and maintain a strong working knowledge of respective products and services and related marketplaces, including regulatory trends, customer demands, home care and infusion considerations, product advances and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and customer service departments ensuring professional and profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader in annual sales since 2004 Increase company revenue by 45 % through networking, in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education in pharmaceutical sales environment Identify needs of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge of pharmacology, medical technology, and standards of care Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist in developing sales strategies Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

accounts receivable, agency, billing, budget, business plan, CA, Conflict resolution, content, contracts, Crisis intervention, customer service, documentation, estimating, Event planning, forecasting, goal setting, Invoicing, Team building, Leadership, life support, marketing strategies, medical emergencies, mentoring, Natural, networking, patient care, treat patients, policies, problem solver, processes, knowledge of store, Quality Assurance, QA, Quality Assurance, Relationship building, reporting, risk analysis, Risk management, safety, SAP, Scheduling, strategy, Team management, Technician

Recently, Fannie Mae (FNMA / OTC) launched Know Your Options Customer Care, a customer engagement strategy and training program for servicers aimed at preventing foreclosures by developing consultative relationships with struggling homCustomer Care, a customer engagement strategy and training program for servicers aimed at preventing foreclosures by developing consultative relationships with struggling homcustomer engagement strategy and training program for servicers aimed at preventing foreclosures by developing consultative relationships with struggling homeowners.