Sentences with phrase «customer claims procedure»

The term is used in conjunction with the CFTC's customer claims procedure to recover civil damages.

Not exact matches

They spent most of Monday doing their darndest to make everything worse, from defending manhandling a customer («We followed the right procedures») to blaming the passenger himself (claiming he was «disruptive») to coining a laughably bad neologism to describe their treatment of him («re-accommodated»).

Upon calling in to customer service to question if a procedure would be covered, the rep (who couldn't answer the question until the claim is filed) instantly flagged my claim in process, which was for antibiotics.

Representing banks that are exposed to litigation arising out of their operations and relationships with customers, including claims for account fraud, check fraud and forged instruments, wire / electronic transfer fraud, credit and debit card fraud, ATM fraud, and for alleged violations of check - handling and security procedures.

Simple claims procedure and ensuring high customer satisfaction.

Mr. Tapan Singhel, MD and CEO, Bajaj Allianz General Insurance said that the company has approached its customers individually at their doorstep for offering them high - speed claim settlement experience, aiming at streamlining the procedures of settlement.

The feedback coming directly from your near and dear ones may provide you better insights about how its customer support and claim procedure work.

We have a seamless online claim procedure for the benefit of our customers.

If the premium is paid without fail, then the handling of claims should be an easy process and the customers should not be too bothered with unnecessary procedures.

But we truly value you as our customer and will hand hold you in filling a claim with your Insurance Company by providing the step by step procedures for the same.

Posted in claim, contestability period, customer service, death benefit, insurance, life insurance, life insurance claim Tagged compassion doesn't compel action, insurance, life insurance, life insurance claim, life insurance claim procedure, life insurance claim process, life insurance claim standard procedure, life insurance death benefit, life insurance proceeds, standard procedure shortened by your agent

They have their own benefits when it comes to customer service, claim support and all of the important procedures that have to do with clients overall.

Trained Claims Department associates, Customer Service Representatives and new hires in all aspects of company policies, procedures, and processing on business systems

• Make cold calls to prospective customers and provide them with information on the company's new products and services • Contact existing customers to keep them updated with new arrivals and any changes in policies • Greet customers as they arrive at the store and provide them with information on location of their desired products • Assist customers in comprehending product features • Provide information on terms of service, warranties and claim procedures

Assistance: Assisted callers and / or customers by answering and responding to their queries as well as issues related to certain policies, procedures, laws, contracts, adjudication of claims and clarified benefits as well as drawbacks.

• Give assistance to the front end Associates with cost checks • Maneuver the register when required • Follow appropriate procedures for handling claims goods • Answer Customer calls quickly • Maintain a correctly merchandised department through zoning the department • Ensure the merchandise is correctly signed and priced • Provide outstanding Customer Service by: Practising a 3 Metre Rule • Help Customers in finding commodities • Answer register calls quickly • Remain well - informed regarding all areas of the store

• Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files

Retail Sales Representative • Greeted customers as they arrived at the store and assisted them by locating their choice of aisle or product • Provided customers with information on products and their features • Assisted customers in making purchasing decisions • Took customers through the payment procedures and packed items • Explained after sales service to customers and provided them with information on how to claim them • Made follow up calls to customers to determine purchase satisfaction and resolve any problems

Assisting group administrator and brokers with claim, benefit, and enrollment, billing and enrollment issues Responsible for customer related projects involving customer inquiries, collections audits, reconciliations and settlements Account reconciliation Assist member with claims, benefits, and enrollment issues policies and procedures, filing appeals and grievances Knowledge of IBC products including Personal choice, Traditional, Ameri Health, and Keystone Health Plan East Assist prospective members with rate quotes, benefits, and enrollment.

Tags for this Online Resume: REIMBURSEMENT, EMPLOYEE MANAGEMENT, INSURANCE VERIFICATION, OPERATIONAL PROCEDURES, CUSTOMER SERVICE, MEDICAL TERMINOLOGY, DIAGNOSIS, PBM CLAIM SUBMISSION, CASE MANAGEMENT, PRICING NEGOTIATION, PRE-DETERMINATIONS

KEY DUTIES OF RECRUITMENT CONSULTANT * Managing drivers and being point of contact for resolving issues * Conduct interviews / pre screen and full reference of all drivers * Ensure that all clients and workers comply with health and safety legislation and promptly refer any concerns to the branch manager * Maintaining quality and ISO procedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancemenprocedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancemenProcedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement training

Cebcor Service Corporation (City, ST) 10/1997 — 06/2003 Administrative Specialist Team Lead • Train administrative clerks best practices and corporate policies and procedures • Develop and maintain professional relationship with employees, peers, and management • Maintain strong rapport with more than 1200 clients ensuring satisfaction and generating sales • Process all medical bills, payrolls invoices, client contracts, and claim reports • Generate new ideas and strategies for personal and corporate growth and achievement • Assist in marketing, sales, accounting, and various other departments as needed • Consistently recognized for exemplary customer service, team leadership, and work ethic

Medical Billing Specialist — Duties & Responsibilities Manage medical billing, coding, and customer service operation for industry leading corporations Develop extensive experience with all major medical insurance providers Provide exceptional customer service resulting in 100 % client satisfaction rating Maximize reimbursements and minimize costs through effective management Serve as member of Rate Book Committee overseeing 80,000 outpatient third party accounts Recruit, hire, and train staff ensuring understanding of company brand, policies, and procedures Responsible for $ 100 million per year in company income and company record of $ 46 million in one month Oversee financial management providing best practices and strategic planning Build and strengthen relationships with third party payors including Medicare, Medicaid, and others Author and present reports to senior leadership regarding company financial health Set and strictly adhere to departmental budgets and project timelines Ensure compliance with applicable laws and industry regulations Establish and maintain detailed records regarding claims, billing, and client information Create and implement clinical and nonclinical team training activities Consistently promoted for excellence in management, customer service, and revenue generation Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Proficiently utilized CCC Pathways database to obtain total loss valuation, scheduled pick up of first party total loss vehicles and explained claim procedures as well as total loss situations to customers.

Midwest Steel Blanking (Lombard, IL) 07/2004 — 08/2008 Director of Operations • Oversaw daily operations and management of 40 employees including 2 project managers • Served as an advisor to the President on all critical and strategic issues • Led presentations to banks, governmental agencies, potential investors, and large volume customers • Oversaw production, maintenance, quality control, and all other dealings with all outside vendors • Negotiated all insurance policies and contracts concerning account receivables and insurance related claims • Developed the ISO 9000 quality manual and OSHA safety awareness programs, training, and documentation • Trained future managers of the company in professional skills, managerial decision making, and business communications • Designed and implemented a new inventory control systems for managing raw - material and finished - goods • Ensured cost control limiting the direct expenses incurred and indirect impacts such as inefficiencies, downtime, and waste • Over a 3 year period, reduced the account receivables insurance premium from $ 55K to $ 13K / year • Renegotiated all other insurance contracts for better coverage and reduced premiums by 20 % • Reduced «outside parts manufacturing» cost by 50 % • Maintained the cost of all supplies at the 2004 levels • Instituted production reporting and operational data analyses for decision making • Reduced down time by 60 %, overall operation's cost by 4.5 %, and scrap generation by 3 % • Developed ISO 9001 quality manuals and handled external annual audits • Introduced safety procedures and training programs

Professional Experience Petroliance LLC -LRB-[Insert City, State]-RRB- 7/1996 — Present Credit & Collections Specialist • Oversee all accounts receivables including claims management, charge - backs, customer inquiries, and charge - offs as needed • Act accountable for all credit collections as well as for decisions related to credit approval and suspension • Apply customer remittances to corresponding accounts, while identifying and resolving all posting problems with related cash applications, issuing credit / debit memos regularly, and processing daily cash deposits • Lead overall firm direction with regards to accounts receivable administration and cash flow management, providing relevant guidance, feedback, and direction to finance department staff, management members, and other interested parties • Reduce outstanding receivables and minimize risk associated with marginal customers, consistently exceeding established collections goals while working within all related legal, firm, and industry policies and procedures • Utilize interpersonal skills to maintain quality client service, responding in a timely manner to all documentation requests • Assist credit manager with daily duties as needed