Sentences with phrase «customer complaints per»

Most state boards of insurance keep records of the number of customer complaints per 1,000 policy claims.

Not exact matches

Don't take it personally: Typically the customer isn't angry at the customer service rep per se, they are mad about how they were treated, and unless you were the one who behaved inappropriately you have no reason to take offense to the complaint.

Meanwhile, banking - related complaints handled by an industry ombudsman last year surged by 28 per cent, with credit cards, mortgages and personal accounts drawing the most customer grievances.

Mutuals aim high in their approach to customer service and work hard to achieve it, a fact supported by the FCA complaint data which saw just 4 per cent of complaints about a mutual.

As per the terms of the warranty, the customer can expect services like repair of the product, replacement of the product or a refund of the entire amount or a part of the amount depending on the nature of the complaint.

AimLoan's customer service performance is middling when compared to other online lenders, averaging one complaint per 500 originations.

NDP: Update the Consumer Protection Act to cap ATM fees at a maximum of 50 cents per withdrawal; ensure all Canadians have reasonable access to a no - frills credit card with an interest rate no more than 5 % over prime; eliminate «pay - to - pay» by banks in which financial institutions charge their customers a fee for making payments on their mortgages, credit cards, or other loans; take action against abusive payday lenders; lower the fees that workers in Canada are forced to pay when sending money to their families abroad; direct the CRTC to crack down on excessive mobile roaming charges; create a Gasoline Ombudsperson to investigate complaints about practices in the gasoline market.

I have forwarded requested on [email protected] and [email protected] (which is their complaint email ID) as per customer care people and even not calling me for my complaints its me who is doing follow up with them for the issue resolution.

... Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing... resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic

Handle customer inquiries and complaints regarding billing, payment, and service, answering average of 100 calls per day

Daily duties of work distribution, customer complaint and repair confirmation test drives, wile maintaining and average of 13 flat rate hours per day.

• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with guests» complaints and anger quickly and successfully • Able to check guests in and out professionally and in a gracious manner • Adept at posting guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners

Event Assistant • Timely collected, maintained and delivered event and equipment materials which resulted in a decrease in customer complaints from 20 to less than five complaints per month.

Receptionist — Kingley Corporation — Denver, CO — 6/2013 to Present • Greet customers in person and on the phone in a friendly and professional tone • Proofread internal and external memorandums, transcribe the handwriting of various staff members, and file and organize records on a daily basis • Introduce a more efficient, computerized bookkeeping system that exposed payment discrepancies and billing mistakes, saving the company an average of $ 10,000 per year • Perform scheduling, log keeping, and bookkeeping duties on a daily basisReceptionist — Barney & Billows, LLC — Denver, CO — 4/2009 to 6/2013 • Maintained an organized, welcoming, and comfortable visitor lobby and reception area • Provided excellent customer service to visitors and callers while performing administration duties such as filing and reporting • Implemented progressive database software to accelerate order processing, increasing the company's annual profits by 10 percent • Resolved customer complaints, answered customer inquiries, and provided quotes on products and packages in a timely manner

Key Accomplishments: • Implemented software ticketing through Sys - Aid that reduced over all customer complaints up till 50 % by proactively detecting and preventing system crash - downs • Updated 50 + systems single handedly to windows 8 as per company requirement • Remained fully updated on new soft products issued by First Energy and up sold each new launch massively by referring it to prospective clients and assisting them in setting up and utilizing the product to the fullest

• Reviewed point of sale transactions and brought the same in compliance with the store's policy during first month of work • Managed cashier shifts intelligently to ensure presence of at least two cashiers on the tills at all times, leading to considerable decrease in customer's complaints regarding lack of staff on counters • Implemented effective loss prevention techniques which saved $ 50000 per year

Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealershipCustomer Service Index (CSI) rating by resolving customer complaints as per dealershipcustomer complaints as per dealership policy.