Sentences with phrase «customer escalations»

Tags for this Online Resume: Networking product design and delivery, Engineering & Technology feasibility & risk assessment, PCB board design, Advanced silicon, ASIC & semiconductors, Advanced optics, longhaul & metro, DWDM, IP - over-DWDM, OTN (G. 709), 10G & 100G Ethernet, Sonet, SDH, Packet over SONET / SDH (POS), Product sustaining operations, Customer interfacing, Customer Escalations, Quality monitoring & improvement, Failure and root cause analysis, Manufacturing oversight - linestop, EOL, Offshore development & sustaining operations, Engineering operations, Budget and headcount management, Return on investment (ROI) analysis, Program headcount, budget & schedule estimation, Product portfolio analysis and management, program management, Team building and motivation, People and performance management, International management, Employee retention

Worked under the RBI Team (India's Apex banking institution) and handled customer escalations reported under RBI.

Tags for this Online Resume: Call Center, Sales, Annuity, Insurance, Leadership, sales, group benefits associate, benefits consultant, group health benefits, Insurance Sales, Service, Teambuilding, Coaching, Process Improvement (Lean), Quality Control, Customer Escalations, Benefits Administration, Customer service

Tags for this Online Resume: payroll, HR, training / developing direct reports, customer escalations, facilitating team meetings, call center metrics

Lead CRT SQA engineer for customer escalations, identifying, recreating in - field issues and bugs, and working with development to prioritize the issues, and test solutions / fixes.

• Functioned as Citywide leader in proposing customer service policies, improving practices, defining goals, resolving customer escalations and measuring performance.

Served as the final technical escalation point - person for Software, Firmware and Hardware issues to resolve customer escalations.

Became subject matter expert and was looked to by peers for assistance with process related questions as well as customer escalations.

Expedited customer escalations and follow ups for prompt resolutions and customer satisfaction.

Oversaw Events Specialist and served as 2nd - tier customer escalations manager.

Responsible for customer escalations in regards to resolution and customer service standards

Documented a Standard Resolution Matrix to highlight critical success factors on severity 4 issues resulting in reduction of customer escalations by 30 %

Led teams of 15 staff onsite at outreach events resolving customer escalations and unexpected incidences

Utilize conflict management training skills in mitigating situations pertaining to customer escalations

Established rapport with customers and made important decisions related to business; handled customer escalations and complaints.

Not exact matches

It does, however, represent an escalation in the war by leftist companies like Target and Allstate against conservative customers whose values propelled Donald Trump into the White House.

The Broken Lizard guys go mostly big, obviously, but several of these story strands of wild escalation (Rich's accidental ingestion of a customer's diamond engagement ring, for instance, after gluttonously attacking a dessert momentarily left in the «send - back» area) get left behind, or back - burned in ways that make them a lot less amusing when they return to them.

Instead, in the interests of dealing with issues as part of normal governance, the change processes should require immediate escalation within governance of: (i) any change proposal that is not addressed by the customer during the applicable review period; and (ii) change proposals that are identified by the service provider as «Essential» that are not accepted by the customer.

It is in the interests of both the customer and the prime contractor to ensure that notification periods, cure periods, reporting obligations, and problem escalation procedures will work from a practical level when flowed down to the subcontractor, and through the prime contractor as gate keeper.

Customer service told us we were out of luck and should have acted sooner, but after a good deal of nagging, back and forth, and escalation, we finally reclaimed the sacred privilege of buying the phone.

Drive escalations (when rarely needed) to get top customers the white glove treatment response if they run into problems.

Followed - through on all critical inter-departmental escalations to increase customer retention rates.

She manages some of our largest Corporate Customers which include two large multinational organisations, this includes overall ownership of the Service Level Agreements, Reporting, Delivery and Escalation.

Developed strong relationships with customer executives, managed sales pipeline, negotiated contracts, and served as primary point of escalation for account issues.

Member of management team for Sprint Customer Finance Services, an escalation department of 175 people dedicated to resolving the most difficult customer concerns regarding payments, technical issues, fraud, contracts, and executive level comCustomer Finance Services, an escalation department of 175 people dedicated to resolving the most difficult customer concerns regarding payments, technical issues, fraud, contracts, and executive level comcustomer concerns regarding payments, technical issues, fraud, contracts, and executive level complaints.

Promoted to Internal Help Desk to assist in customers in a supervisory capacity with escalations and difficult account issues and also acted as a resource for Customer Sales Associates.

Improved process and procedures that enhance the quality of support and successfully managed customer expectations including incident reporting and escalations until final resolution.

Provided customer service support and was their primary escalation point for all customer service.

Responsible for the strategic planning and successful implementation of all facets of Customer satisfaction, creating and setting standards and processes for case management, escalation and issue resolution.

Resolved operational and logistical escalations for Customers, Merchants, and Dashers by e-mail, phone call, and client chat services.

CUSTOMER EXPERIENCE + LEADERSHIP STRENGTHS: CASH FLOW MAXIMIZATION: Increased average speed of answer 18 % and cut escalations 33 %.

Participated in the Engineering Review Board responsible for analyzing customer / sales escalations and engineering problem reports to ascertain which SW releases required updates and / or immediate hot fixes or security patches to resolve customer issues.

Typical daily job duties include answering high - volume phone calls, responding to customer questions and complaints, assisting with billing discrepancies, performing issue escalation, and entering or maintaining client data into computer systems.

Determining the appropriate solution, prioritization, escalation as required, and electronic file documentation are key contributions I make toward the overall quality of a customer's experience.

Contributed to call center team productivity and customer satisfaction by serving as an escalation point for technical issues other help desk technicians were resolving for their callers.

Provided escalation support to production online services, customers and internal information technology (IT) staff and developers regarding performance, scripting and programming issues.

Handle customer relation escalations request.

Resolved customer service issues by finding immediate solutions increasing customer confidence and decreasing escalations to the executive office.

Maintained customer report, escalation report, bug report on a Siebel Database.

Responsible for customer service, serve as an escalation point, support internal learning and performance requests and develop testing.

Oversaw technical assignments, scheduling, escalation, customer satisfaction, and quality performance

Member of the final technical escalation team for all for 16 web hosting data centers network events and post sales customer support

Spearheaded remote IT help desk support post-acquisition model for SYKES Home by establishing an offshore - centralized help desk and developing processes to remotely provide support, trouble ticket initiation / tracking and escalations for the Work at Home customer service agents.

Managed all store procedures, and staff performance involving 22 employees, as well as services, escalations, and complaint calls from customers.

Responsibilities will include: * Sales and customer service * Handling customer complaints and escalations * Completing sales...

Maintains strong verbal communication and customer service skills under escalations of emergency and non-emergency situations.

Responsibility to streamline, restructure and improve team escalation procedures between Service Desk, Desktop and Network teams to improve response times and increase customer satisfaction.

Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony

Tags for this Online Resume: Customer Service, Account Management, Escalations, Data Entry, Team Leader, Quality, Quality Assurance, Supervisor, Collections, Call Center, Training

Focused on orchestrating service improvements that ensure top - flight customer service while rapidly resolving escalations and enhancing customer care performance metrics.