Sentences with phrase «customer friction points»

Not exact matches

Requiring customers to manually renew every year creates friction points for customers to keep paying.

By going back to the basics and actually talking to every customer ourselves, we identified some friction points within the app, discovered features that were extremely useful to our user base and increase our secondary conversion rate, turning more leads into paying customers.

He is driven by a vision, essential in the context of Software - as - a-Service, where hyper - growth is underpinned by a process where the initial transaction is only the beginning of a long term, low friction, value based partnership that delights customers at every touch point.

«We know our customers operate in a digital world and we are obsessive about embracing technology that helps remove the friction points from our guests» travel experiences.

And they failed to appreciate that what they prided themselves on was also a point of friction with their customer base.

Consumers demand quick and uncomplicated checkouts and any point of friction in the customer experience needs to be addressed.

Requiring a customer to interact with a working, charged and connected smartphone (with actual coverage or logged into a stores wifi) at a point of sale introduces way to much friction into the buying process, and risks the prospect of introducing cart abandonment into physical stores.