The tale of an emotionally withdrawn
customer service expert / motivational speaker and the night he spends
in a Cincinnati hotel trying to find any sort of human connection
in a sea of nondescript sameness is notable for how small its scale is (literally, even, with
realistic sets that look like painstakingly constructed shoe box dioramas).
Be memorable, be exceptional and — go above and beyond, as Richard Branson wisely said: «The key is to
set realistic customer expectations, and then not to just meet them, but to exceed them — preferably
in unexpected and helpful ways.»
Customer Service Supervisor, Charlie's Supermarket, Denver, CO — March 2009 — September 2012 • Lead a team of 12 customer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully
Customer Service Supervisor, Charlie's Supermarket, Denver, CO — March 2009 — September 2012 • Lead a team of 12
customer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully
customer service associates and helped each to
set realistic goals for upselling product • Instructed new associates
in a series of four trainings designed to promote the standards
set by executive management for serving
customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully staffed