Sentences with phrase «customer installation procedures»

Not exact matches

• Worked on processes for ISO 9000Sr, Business and Procedures Analyst / Systems Engineer 1994 — 1988Provided Consulting and Contract work for XXXCompanys customers for their Information Management software updates, and did problem determination, customization and installations.

Trained new technicians on installation standards, policies, procedures, customer interaction, and smart home sales, allowing them to be independent contract employees

Assisted in revision of product installation and configuration procedures provided for customers to ensure proper system functionality was established.

Highlights ASE certified Automotive Master Technician ASE L1 and L2 Diagnostics Certifications Voted most likely to upsell by a panel of peer technicians Memorized important sections of Mitchel Manual to improve flat - rate efficiency Use creative diagnostics skills to eliminate troubleshooting redundancies Perform basic diagnostic procedures for customers as a courtesy Experience Lead Wrench Spinner 4/1/2012 — Current West Sac Custom Rods and Metal Works — West Sacramento, CA Engine mockup and installation to match customized framework Perform engine blueprinting for performance upgrades Dyno test runs and performance tuning and power squeezing Tweak engine operation for power output and noise characteristics to customers» preferences Craft custom repair rigs and stands to make installation of unique assemblies more efficient Provide maintenance and repair services for highly modified vehicles Organize company - sponsored teambuilding exercises

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

Appreciating the fact that the customer is our finest asset, I ensure the development and installation of quality control programs, policies and procedures that will eventually benefit the company through positive customer feedback and recurring business.

The Arnold Group, Frederica, DE (8/2014 to Present) Computer Repair Technician • Introduce the concept of «remote troubleshooting» resulting in a great increase in customer satisfaction levels • Successfully repair a bug in the LAN that had gone undiagnosed for 3 months and was causing the LAN to misbehave • Respond to telephone calls for computer configuration assistance • Provide users with information on how to install software and correlating licenses • Walk users through each step of installation to ensure that proper installation procedures are followed • Fix software and hardware issues by performing troubleshooting and diagnostic activities • Test systems to make sure that they are properly installed and get rid of any bugs that may cause problems later on

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

Tags for this Online Resume: Electronic Warfare, Training, Assessments, Microsoft, Microsoft Office, Peripheral Devices, Security, Communications, Blueprints / Technical Diagrams, Classified Information and Materials Security, Documenting, Record Keeping, Electronic Device / System Installation / Repair, Electronic Spreadsheet Formatting, Equipment Safety Feature Design, Firearm Handling and Maintenance, Integrated Electronic Systems, Intelligence Analysis, Investigation Techniques, Logistics Support, Message Processing Procedures, Message Traffic Analysis, Network Administration, Operation System Testing / Evaluation, Process Analysis and Improvement, Project / Program Management, Systems Integration / Information Architecture, Teaching / Instructing, Technical Writing, Visual Information Design, Atlanta, Customer Service

Electrician — Duties & Responsibilities Own and operate electrical contracting company ensuring efficient and profitable operations Direct human resources, accounting, sales, marketing, customer service, and project management Oversee and organize multimillion dollar commercial and residential electrical construction projects Design and implement company safety program, investigation procedures, and safety manual Responsible for site safety, employee training, and investigation of accidents and injuries Distribute safety equipment and PPE ensuring compliance with all applicable safety codes Proficient in all aspects of commercial, residential, and industrial work as well as the National Electric Code Perform pipe bending, wire pulling, fire alarm system installation, circuitry design, and panel installations Skilled in service entry selection installations, transformer installation, fiber optic lighting, and blue prints Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Perform all duties in a professional, timely, and courteous manner

Project Management • Business Development • Telecommunications • Vendor Relations • Team Leadership Communications • Customer Satisfaction • Installations • Customer Relations • Training & Development • Policies & Procedures • Test Planning / Follow - Through • Customer Care • Strategic Planning • New Technology Operations Improvement • Quality Assurance