Not exact matches
It
's also the
Customer Support team
's job to ascertain that they choose the right path to get that outcome, so they might want to engage their users, but they don't want to have their users
upset about being spammed, so it
's our team
's job to say again, «I can see why you might think that emailing five times in the first five days
is good, but here
's a few ideas
about how you'll get to where you want to get to without doing the things that
upset customers.»
Acknowledge the inappropriateness of the behavior in question: Even if you
are dealing with someone who
is upset about something that you think
is petty, you most likely will agree on some level that the way the
customer was treated
was inappropriate.
Some
customers were also
upset about how Kabbage responds to natural disasters.
«There
are some
customers who'll
be so
upset about this that they'll go away, at least for a while.»
Burger King
customers were highly
upset about the prank in the moment.
Though I
was coming at it less as an
upset author and more as a
customer who felt she couldn't trust Amazon anymore, I
'm pretty sure it
's just a form letter (see how it doesn't address any of my concerns
about Amazon?)
According to many FatWallet members, the Freedom 10 and 10 program
was created to appease
customers whom Chase
was about to
upset by downgrading bonus category rewards.
And there
are plenty of reasons to
be upset about loyalty programs: From massive devaluation of your hard - earned points to the elimination of perks without notice and broken promises, the airline and hotel loyalty programs don't seem to show much loyalty to their frequent
customers.
So while environmentalists
are enraged by the recklessness of the southeastern utilities» natural gas strategy in an age of climate change,
customers who only care
about the bottom line on their utility bills have reason to
be just as
upset.
Developers will howl
about these changes, and the many outside companies that rely on Facebook to reach their
customers or users will
be justifiably
upset.
This made a lot of
customers upset as they had not
been given any heads up
about it
being removed from the device.
Having trained
customer service teams for over 25 years — particularly those dealing with
customers who
are frustrated or stressed — I've put together this list of frequently asked questions
about how to deal with internet trolls and regain lost trust with
upset customers.