Sentences with phrase «customer issues with their systems»

Service technician responding to customer issues with their systems.

Not exact matches

The company has acknowledged the issue, and blamed it on AMD and its documentation: «Microsoft has reports of customers with some AMD devices getting into an unbootable state after installing recent Windows operating system security updates,» Microsoft's post reads.

They're also setting up a ticketing system so that customers can, say, let them know about non-urgent issues on a Saturday — to be dealt with on Monday — without having to call.

Factors that could cause actual results to differ materially from those expressed or implied in any forward - looking statements include, but are not limited to: changes in consumer discretionary spending; our eCommerce platform not producing the anticipated benefits within the expected time - frame or at all; the streamlining of the Company's vendor base and execution of the Company's new merchandising strategy not producing the anticipated benefits within the expected time - frame or at all; the amount that we invest in strategic transactions and the timing and success of those investments; the integration of strategic acquisitions being more difficult, time - consuming, or costly than expected; inventory turn; changes in the competitive market and competition amongst retailers; changes in consumer demand or shopping patterns and our ability to identify new trends and have the right trending products in our stores and on our website; changes in existing tax, labor and other laws and regulations, including those changing tax rates and imposing new taxes and surcharges; limitations on the availability of attractive retail store sites; omni - channel growth; unauthorized disclosure of sensitive or confidential customer information; risks relating to our private brand offerings and new retail concepts; disruptions with our eCommerce platform, including issues caused by high volumes of users or transactions, or our information systems; factors affecting our vendors, including supply chain and currency risks; talent needs and the loss of Edward W. Stack, our Chairman and Chief Executive Officer; developments with sports leagues, professional athletes or sports superstars; weather - related disruptions and seasonality of our business; and risks associated with being a controlled company.

According to the company, the technical support system enables faster responses through a new ticketing system that places customers in immediate contact with Sidel experts to address urgent issues.

C3 Mobile also works in tandem with AmeriPride's new customer portal so that when a customer communicates an issue or need, the system immediately alerts the appropriate manager, ensuring a timely response and resolution.

Sky customer service executive: Hold on sir, I will check if there is an issue with the system.

The biggest issue that customers have with the Mega Kitchen system is that it can sometimes struggle with blending fibrous materials like Kale, thanks to its blending blade design.

You could also ask about customer service and response times when incidents occur, as well as any other issues they may have with the system.

Very very unsatisfied with their customer service considering the issue I had was as a result of their system.

The list of 15 issues is noted with careful explanation and a possible solution how Amazon can improve their backend system to eliminate the time their customer service team has to deal with customers.

You can contact customer service for any issues including problems with your system, account questions, or to receive a customized quote.

I have not yet found any issue with their customer service, billing process or booking system.

Time will tell whether the particular issues with the system (the 2 hour time limit in particular) will hold up under the ACL, and I can easily imagine Valve being taken to court over their downright terrible customer service system (particularly when it comes to trying to obtain refunds), but for the most part, the issue of refunds seems to be fixed for the moment.

They have one of those integrated shopping systems (which for me goes straight to my paypal account) While I've had my issues with them (and have not been thrilled by their customer support) the interface is very easy so I can keep it updated.

In an order issued Wednesday, the Michigan Public Service Commission decided to replace the state's current system with a new model that compensates net metering customers less for the excess energy they generate and put into the grid.

This issue is specific to systems integrators and outsourcers providing software as part of their service relationship with customers.

Although experience internationally shows that cartels may exist in almost any industry, there are certain industry structures and commercial activities and / or factors that may increase the risk of cartel formation, including: - customers that make regular, repetitive purchases by way of competitive tender; - competitors that know each other well through social contact, trade associations, shifting employment or other legitimate activities; - companies with immature corporate governance systems which fail to pay sufficient attention to compliance issues; - price or margin increases in a depressed market; - unexplained reluctance to compete on price and / or in particular areas and / or in respect of particular products; - unexplained reluctance to increase output; - unexplained pricing or market share stability in a previously volatile market; and - regular unexplained parallel price increases.

Fortunately, Improv Traffic School offers 24/7/365 customer support so if you have any issues with this system, you can get it taken care of quickly.

Intel is committed to product and customer security and is working closely with many other technology companies, including AMD, ARM Holdings and several operating system vendors, to develop an industry - wide approach to resolve this issue promptly and constructively.

Rather a whole lot of Gionee S10B customers own reported drag issues with their system.

In terms of features, the ARRAY allows customers with either an iPhone or Android smartphone to remotely lock or unlock the door, schedule user access, issue electronic keys or keypad codes and even advise of locks and unlocks by the notification system.

Adept at performing projects of all sizes successfully identifying issues with electrical systems and building a loyal base of customers.

Excelling as a Customer Service Specialist with JPI Systems, answering customer calls, resolving customers» technical issues, upselling products, and handling billing / order processing cCustomer Service Specialist with JPI Systems, answering customer calls, resolving customers» technical issues, upselling products, and handling billing / order processing ccustomer calls, resolving customers» technical issues, upselling products, and handling billing / order processing concerns.

Assist employees with on - the - floor issues, from customer service to technical issues with the online sketching system.

The general responsibilities include determining project specifications, designing, and implementing cost - efficient modifications for old equipment, monitoring plant systems, handling and solving complex issues with manufacturing as well as maintaining healthy relationships with subcontractors, suppliers, vendors and customers.

These would cover supervision of teams, management of the filing systems, keeping record of office expenses & budget management, dealing with employee issues, looking after customer complaints etc..

My professional experience includes installing and configuring many different computer systems, successfully identifying and solving previously undiscovered hardware and software problems, meticulously documenting each fix and update for future reference, using a variety of advanced diagnostic tools, keeping systems secure and up to date and assisting both colleagues and customers with a variety of technical issues.

Troubleshoot numerous customer issues with all Kodak photo systems, printers, coupon machine, and IBM / Toshiba registers and scanners

Assisted other associates with problem solving, customer issues, or SAP system questions.

Contribute to building and maintaining knowledge - base, ensure problems are properly recorded, recognize urgent issues and escalate accordingly; analyze customer satisfaction reports and make recommendations for measuring and improving service; liaison with Tier 2 and Tier 3 Development teams to provide input on system - related issues impacting clients and customers

His major roles are, to assist bank customers with bank issues using ABC Bank's computer system, to suggest and promote additional bank services to the customers, and to attend weekly group meetings and share the status updates.

Typical duties seen on a Refrigeration Technician resume include consulting with customers, installing refrigeration systems, diagnosing technical issues, performing repairs, and making sure safety guidelines are being followed.

Typical daily job duties include answering high - volume phone calls, responding to customer questions and complaints, assisting with billing discrepancies, performing issue escalation, and entering or maintaining client data into computer systems.

Created cases and ordered parts for customer issues with theater projection, servers, network switches, and flat panel displays using AMDOCS ticketing system.

Conduct in - depth research of system for vendor payments and follow - up with customers regarding account issues.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Essential work responsibilities of a Field Service Technician are providing customer support, running maintenance tests, diagnosing technical issues and errors, creating service reports, documenting processes, cultivating positive relationships with customers, following company procedures, reading service bulletins, adhering to safety standards, understanding customer requirements, collaborating with technical teams, and using field automation systems.

Assisted customers with troubleshooting hardware and software issues related with PC cash register systems

- Building relationships the Company's established customer base - Corresponding with customers via phone and email - Issuing product availability, product lead times and pricing information to your accounts - Taking and entering orders into the company's order entry (Sage) system - Coordinating order placement between multiple overseas production sites - Compiling all required documentation for shipping - Overseeing shipments and deliveries, and expediting them when needed - Managing your client's invoicing process - Maintaining and updating your client's files within the database - Monitoring sales data in order to assist with the management of inventory levels - Preparing detailed reports for your customers as needed - Performing other duties as assigned

Will process tickets, liaise with customers, update and maintain systems, resolve issues.

Supported internal employees and end user customers through the use of help desk software with system and support issues in regards to desktops, laptops, servers and networking questions.

• Assisted facility managers in maintaining daily operations of parking facilities • Guided guests in the use of automated revenue control systems such as ticket dispensers and pay stations • Collected and categorized parking ticket transactions in accordance to the company's protocols • Retrieved customers» vehicles from parking areas and hand them over after ensuring appropriate identification • Handled cashiering duties by accepting payments in exchange of rendered services and issuing change and receipts • Assisted customers in handling problems with their vehicles including tire changes and jum starts

Managed all customer service requests from clients and worked directly with insurance companies to resolve any issues, allowing Insurance Officer to concentrate on sales, and maintained computer appointment system and appointment calendar.

Automated Graphic Systems, Inc. • Waldorf, MD 05/2007 — 05/2009 Internet Project Manager Collaborated with customers on issues regarding internet services.

Receptionist — Somers Services & Supplies, Denver, CO — 6/2013 — Present • Maintain an intricate telephone switchboard in a high - volume environment, consistently offering prompt and professional service to callers • Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner • Overhaul the company's entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent • Succeed in retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same - day response policy • Organize the manager's schedule regarding conferences, appointments, and meetings, prioritizing according to deadlines, booking travel and accommodation, and rescheduling when necessary • Received promotion to front desk team leader for outstanding customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques

• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sissue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system

The Arnold Group, Frederica, DE (8/2014 to Present) Computer Repair Technician • Introduce the concept of «remote troubleshooting» resulting in a great increase in customer satisfaction levels • Successfully repair a bug in the LAN that had gone undiagnosed for 3 months and was causing the LAN to misbehave • Respond to telephone calls for computer configuration assistance • Provide users with information on how to install software and correlating licenses • Walk users through each step of installation to ensure that proper installation procedures are followed • Fix software and hardware issues by performing troubleshooting and diagnostic activities • Test systems to make sure that they are properly installed and get rid of any bugs that may cause problems later on

Call Center Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been resolved

[06 / 2005 — 07/2013] Accounts Payable Manager • Managed special projects as assigned, operated effectively under changing circumstances • Developed and maintained internal controls and provided guidance to staff on system issues and coordinated system upgrades • Recommended, developed and implemented new processes to continually improve the effectiveness and efficiency of the department • Effectively managed a team by recruiting, developing, setting priorities and providing clear direction to the employees • Provided overall leadership to the department ensuring all deadlines are met and customer issues, concerns and questions are resolved in accordance with the company's and State's policies and regulations • Provided direction and planning to the department to ensure that all departmental processes are performed properly and in a timely manner and that department projects are kept on target