Sentences with phrase «customer loyalty metrics»

Investing in customer loyalty metrics goes a long way to a more profitable firm.

Net Promoter Score (NPS)- This is a customer loyalty metric that can be used to gauge the loyalty of a company's customer relationships.

Net Promoter Score is a customer loyalty metric.

Not exact matches

Verizon also maintained excellent customer loyalty with postpaid phone churn of 0.77 %, the metric's 11th straight quarter below 0.9 %.

To determine who is winning when it comes to attracting loyal visitors, we define loyalty by four key metrics: visit frequency (the average number of visits per diner within a year,) market penetration (the regional percentage of all casual dining diners who visited the chain within a year), share of wallet (the percentage of the consumer's total visits that a particular chain captures within a year,) and fanaticism threshold (the number of visits within a year required for a customer to be within the top 1 % of customers who visit a particular chain, on a scale of 1 to 50.)

In customer facing jobs, where everyday practice is related to customer satisfaction, brand admiration, customer loyalty, and other metrics, a...

In customer facing jobs, where everyday practice is related to customer satisfaction, brand admiration, customer loyalty, and other metrics, a major part of knowledge is informal and won't be found in manuals.

When it comes to client facing employees in particular, where everyday practice is directly related to crucial indicators (such as customer satisfaction, client service, brand admiration, customer loyalty, and other critical metrics), a major part of knowledge is informal and won't be found in manuals.

Customer loyalty and engagement are among the most important metrics for measuring modern retail company's success.

Collaborated with the Customer Loyalty and Retention department to define data metrics needed to support global marketing incentive program.

Continuing to find innovative solutions to the issues that come up; achieve continuous quality improvement (while maintaining efficiencies) through a clear understanding of the technology that we use, the performance metrics that are put in place, and thorough analysis of our performance; customer loyalty through quality, empathy, and efficiency; and employee engagement through consistent direction, communication with integ...

Professional Experience Audi of America (Herndon, VA & Auburn Hills, MI) 8/2006 — Present Manager, After Sales Marketing & Communications • Develop and guide the strategic direction and successful implementation of after sales marketing programs impacting customer loyalty and market share growth • Execute CRM systems delivering one - to - one customer messaging • Manage incentive and retention programs inclusive of performance metric setting, measuring, and reward program operations • Serve as lead contact for the after sales business of cross functional integration projects joining people, processes, and systems • Analyze data and market research to provide insight on customer retention opportunities • Manage multiple departments» budget to ensure profitable financial performance • Serve as a motivational public speaker in large and intimate settings