Sentences with phrase «customer questions in detail»

Many are willing to send representatives to stores to help explain the benefits of their products and to go over common customer questions in detail.

Not exact matches

Qualifying inbound sales leads: Many companies have a customer service team that is responsible for taking phone calls from inbound sales inquiries, but they might not have a consistent system in place to qualify these new sales leads, or route and assign sales opportunities to the right sales reps.. The first phone call from a new prospective customer is not just a simple moment to jot down contact details; it's a chance to start the sales process by asking questions and listening to the customer's needs.

When a product cost is in the $ 70 - 170 price range, it's large enough to make a reasonable profit per order without needing to service the sale with too many customer pre-sale questions or with a little less demand for more detailed content.

What is particularly exciting is the large investment users made in filling out their matching profile, averaging approximately 50 detailed questions per user, demonstrating a high commitment from beta customers in finding higher quality matches through our product,» said Alex Harrington, SNAP's Chief Executive Officer.

Great customer service, very friendly guy, he made sure he answered all my questions and thoroughly explained every single detail that made me very comfortable in purchasing the car and driving it out the lot.

We understand our customers may live far away in an EBAY scenario so we are always willing to take detailed additional pictures to help communicate precise condition questions for prospective buyers.

We attempt to reach out to each of our customers to make certain they have a copy of the full warranty agreement with all of the details, to answer any questions in the early stages of contract coverage.

Never mind that it's impossible to verify everything on LeakedSource or that it might serve as a gift of sorts to other hackers: In - house counsel who have had the benefit of keeping the full details of a security breach under wraps may now find their organizations fielding difficult questions from customers who use such tools to take a DIY approach to protecting personal information.

If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don't hesitate to call our customer service line at 1-800-284-8300.

I had a potential customer call a few weeks ago and after having gone through all the health questions with him, I let him know that I just needed a little more detail on his sleep apnea in order to shop it for life insurance appropriately.

Described product to customers and accurately explained details and care of merchandise.Provided an elevated customer experience to generate a loyal clientèle.Recommended, selected and helped locate and obtain out - of - stock product based on customer requests.Answered product questions with up - to - date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicingand shipping problems.Scored in top 10 % of employees in successful resolution of issues.

Seeking detail oriented candidate for position working in a fast - paced environment opening and closing the business office, assisting with customer questions, preparing DMV documents, and other assigned tasks.

Bank Teller — ABC Bank of New Jersey, Atlantic City, NJ — 3/2012 — Present • Use computer software proficiency to advise staff on accelerated processing techniques to reduce customer wait times by 20 percent • Enforce a high standard of customer service in the greeting and assisting of customers in the drive through and bank lobby • Verify signatures and balances when cashing checks and processing withdrawals and deposits • Calculate daily transaction amount and balance the cash drawer at the start and end of every shift, with an unwavering record of no shortages or overages throughout employment • Answer customer inquiries concerning balances, account details, and financial services, and refer questions to head management when necessary • Open and close customer accounts, resolve customer complaints, and perform account lookups on a daily basis

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Inbound Call Center Agent — Telecom Inc. — Springfield, MO — 09/15 to Current • Address incoming customer support inquiries • Verify account details to ensure customer privacy • Resolve account and billing issues in an average of five minutes of active calltime • Transfer technical inquiries to the service desk • Achieve an average rating of 4.8 out of 5 on post-call surveysCustomer Service Agent — Petfood.com — Brownsville, TX — 02/16 to Current • Answer an average of 40 customer calls per day pertaining to account details, billing, or product questions • Find suitable answers to questions or otherwise resolve customer concerns • Enter and verify customer account details • Address order changes or billing discrepancies in a timely manner • Maintain a rating over 4.5 out of 5 on post-call surveys

Required Qualifications * Must be at least 16 years of age * Licensure requirements vary by state * Attention and Focus o The ability to concentrate on a task over a period of time without being distracted * Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers» reactions, and respond appropriately * Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription * Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: * Remaining upright on the feet, particularly for sustained periods of time * Moving about on foot to accomplish tasks, particularly for moving from one work area to another * Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm * Extending hand (s) and arm (s) in any direction * Bending body downward and forward by bending spine at the waist * Stooping to a considerable degree and requiring full use of the lower extremities and back muscles * Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately * Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication * Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and / or up to 10 lbs of force frequently, and / or a negligible amount of force constantly to move objects Preferred Qualifications * Previous experience in a pharmacy, retail, medical, or customer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in tCustomer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers» reactions, and respond appropriately * Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Mathematical Reasoning o The ability to use math to solve a problem, such as calculating day's supply of a prescription * Problem Resolution o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options PHYSICAL DEMANDS: * Remaining upright on the feet, particularly for sustained periods of time * Moving about on foot to accomplish tasks, particularly for moving from one work area to another * Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm * Extending hand (s) and arm (s) in any direction * Bending body downward and forward by bending spine at the waist * Stooping to a considerable degree and requiring full use of the lower extremities and back muscles * Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately * Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication * Visual Acuity: o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts * Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and / or up to 10 lbs of force frequently, and / or a negligible amount of force constantly to move objects Preferred Qualifications * Previous experience in a pharmacy, retail, medical, or customer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in tcustomer service setting * Previous experience as a Pharmacy Technician * PTCB National Certification Education * High School diploma or equivalent (preferred) Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S..

Answered an average of twenty phone calls per shift by addressing customer inquiries, solving problems, taking payments, and proving product information Greeted customers entering the gym to ascertain each customer's wants and needs Described products to customers and accurately explained details and ingredients of merchandise (protein and supplements) Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with technology specialists regarding failed internet connection, television screens, and theater rooms Provided an exciting, yet professional customer experience to generate a loyal clientele Recommended, selected, and helped locate products based on customer requests Answered product questions with up - to - date knowledge of sales and store promotions Conducted weekly walk - throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with the sales department on invoicing Effectively used the cash register to ring up payments electronically with credit transactions, and accurately exchanged cash and coins Refilled and rotated items on shelves to maintain well - stocked inventory.

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

Include a brief article about it in your customer newsletter and be sure that your personal assistant and other coworkers know the policy's details so they can answer questions.