Sentences with phrase «customer retention efforts»

You also know intuitively that customer retention efforts are easier than acquisition initiatives as a way to fill these gaps, but let's put a number on them.

It shows how many have come back to buy from you after their first purchase, which provides a good indication of the success of your customer retention efforts.

Not exact matches

Therefore, today's marketing efforts should focus on metrics like customer satisfaction, customer retention and employee engagement — efforts that often feel distant from ROI but are highly relevant from the standpoint of long - term performance.

Small surprises at the right stages of the customer lifecycle can make a big difference in your retention efforts.

Shah's CSRs also reach out to customers on social media outlets and networks to engage them in dialogue, which helps CSN get candid feedback about the company and its reps. «We have enhanced many consumer promotions, deals and rewards this year and plan to do the same in the next year — in an effort to bolster customer retention, interest and loyalty,» he said.

Within those companies, the design efforts have led to a measurable impact to business results — leading to more sales, higher customer retention, and faster product cycles.

With low retention, or a «leaky bucket» of a product, you're going to lose more and more customers the more you ramp up your acquisition efforts.

This issue hasn't surfaced as a major cause of poor customer retention, the issue is affecting our sales effort, because prospects use the help desk during trials.

This might include contributions you have made (either independently or as a member of a team) to cost - cutting measures, revenue - generating efforts, customer acquisition / retention initiatives, or productivity / efficiency increases.

Focused many efforts on client retention and customer service by keeping our agency lapse cancellation at an area low of 9.3 % on auto and 18.2 % on fire business.

Coordinated resident retention efforts and staff development to drive customer satisfaction and service.

Collaborative efforts have led to thousands in increased revenue, employee retention, customer satisfaction, higher grad...

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

• Increased retention of current ticket buyers and improved communication efforts with lapsed and potential new customers by developing integrated marketing and consumer contact processes online and offline.

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity