My past work experience and educational success has shaped me into an employee with skills
in customer service and support in call center and educational environments.
Dynamic, focused and
energetic Customer Service and Support professional with demonstrated experience overseeing infrastructure support initiatives, providing customer service efficiencies and operational management initiatives.
My skills and accomplishments include: Over 12 years of experience leading software and hardware development,
customer service and support teams supporting 7,000 travel agency customers.
• Provided superior and
knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record.
• Provide overall dental assistance and administrative support, schedule appointments, direct front
office customer service and support and develop patient activity reports, file and type all required correspondence.
Founded in 1990 this company, whose main sales message is the quality of their global
wide customer service and support, are also known for their electronics laboratory equipment.
• Strong understanding of sales and marketing, product placement and providing top
notch customer service and support that fosters repeat business and continued consumer loyalty.
My proven dedication to
optimizing customer service and support, along with my exceptional problem - solving and team collaboration talents, will contribute immensely to the success of your company.