Sentences with phrase «customer service staff leads»

A lifetime of training leaders, managers, and front - line customer service staff leads to some very important conclusions on the impact of training in a retention strategy.

Supervised daily operations and activities of sales and customer service staff leading to exceeded sales quotas.

Not exact matches

In this Google Hangout, branding expert Karen Leland and customer service expert Brad Smith explain how staff education can lead to positive brand experiences for customers.

However, according to Erika Dolan, President of the School Nutrition Association of Vermont and a School Food Service Director in Waterbury / Duxbury, the new nutrition rules have encouraged Vermont schools to, «add more variety to school meals, and strengthen school food service staff cooking and customer service skills,» such that Vermont schools now lead the nation in implementing best practices in schoolService Director in Waterbury / Duxbury, the new nutrition rules have encouraged Vermont schools to, «add more variety to school meals, and strengthen school food service staff cooking and customer service skills,» such that Vermont schools now lead the nation in implementing best practices in schoolservice staff cooking and customer service skills,» such that Vermont schools now lead the nation in implementing best practices in schoolservice skills,» such that Vermont schools now lead the nation in implementing best practices in school meals.

Led by The Goring's head concierge John Andrews, Gatwick's concierge staff, porters, team leaders and information and passenger assistants are the first to learn from The Goring's 100 years experience in providing the best in customer service to their guests.

A CIBC bank teller is taking on one of the biggest financial institutions in Canada as the lead plaintiff in a class - action lawsuit that alleges CIBC fails to pay overtime to customer service staff.

This position leads the staff to ensure procedures and tasks are completed correctly and to TCMC standards with specific focus on patient flow and customer service.

This is leading to the emergence of more specialised professional and business services companies who in turn require highly - skilled staff to deliver the necessary services and retain customers,» he said.

The role of a Customer Service Team Lead is to motivate and coach customer service teams, to hire new staff, to handle complex customer service issues, and to monitor team perfCustomer Service Team Lead is to motivate and coach customer service teams, to hire new staff, to handle complex customer service issues, and to monitor team perfoService Team Lead is to motivate and coach customer service teams, to hire new staff, to handle complex customer service issues, and to monitor team perfcustomer service teams, to hire new staff, to handle complex customer service issues, and to monitor team perfoservice teams, to hire new staff, to handle complex customer service issues, and to monitor team perfcustomer service issues, and to monitor team perfoservice issues, and to monitor team performance.

With my proven record of success in leading and optimizing call center operations and staff — along with my experience serving in a direct customer service position — will greatly contribute to the success of your team at Wayward, Inc..

• First - hand experience in determining customers» specific buying needs and servicing them accordingly • Exceptionally well - versed in greeting customers in a professional and pleasant manner to ensure repeat business opportunities • Demonstrated expertise in creating long - term relationships with customers by providing them with exceptional services • Proficient in assisting customers in locating their choice of merchandise and effectively demonstrating its features and attributes • Highly experienced in leading customers through the purchasing procedure by totaling bills and levied discounts • Effectively able to man the POS system in case of low staff instances, and process customers» purchases in cash or credit • Deeply familiar with activities to ensure that all purchases are properly bagged and timely delivered to customers» vehicles • Proficient in arranging for home deliveries to be made for large items by assisting customers through the booking system • Documented success in managing and maintaining merchandise on shelves and ensuring that any expired or near expiry products are discarded according to company policy • Adept at maintaining the outlook of the store by ensuring that all shelves, floors, display units and counters are kept constantly clean • Exceptionally talented in assisting the marketing and sales teams in creating and maintaining visual merchandising displays

Working collaboratively with Guest Services, Education, as well as other Museum staff and services, this position will be the lead for group receiving at all museum locations to ensure that group needs and visits are accommodated and receive excellent customer Services, Education, as well as other Museum staff and services, this position will be the lead for group receiving at all museum locations to ensure that group needs and visits are accommodated and receive excellent customer services, this position will be the lead for group receiving at all museum locations to ensure that group needs and visits are accommodated and receive excellent customer service.

This position is responsible for maintaining optimum quality customer service and leading Store Managers via training and encouraging, making sure that the company's goal is always upheld, by conveying the standard of operations and ensuring that Store Managers hire qualified staff.

Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services

Lead and coach customer service member staff along with assisting leadership team with daily and monthly project reports.

The role demands leading and managing the day - to - day activities of front office staff to ensure the highest standards of service to customers in accordance with the operating procedures of the hotel.

Adept at leading team members and branch staff in surpassing sales goals as well as delivering exceptional customer service.

If you are looking for a pizza shift manager who knows all there is to know about pizza making procedures, staff scheduling processes, vendor liaison, customer services and retention, and leading crews to successful delivery of exceptional services, then there are many reasons to meet.

• Generate sales leads through telephone and email contact and direct them to appropriate sales team members • Respond to inquiries regarding the company's services and products according to company policy and protocol • Take orders over the telephone and in person and punch them into the sales system / database • Provide customers with information on the statuses of their orders and inquire into their preferred methods of payment • Assist sales teams in achieving sales outcomes and goals by providing logistical and administrative support • Provide support in carrying out dedicated sales activities and promotions to help meet sales targets • Organize and make arrangements for sales meetings, conferences and seminars • Create and maintain a clear channel / liaison between sales and production departments • Develop correspondence for both in - house and customer communication purposes • Receive, sort and distribute incoming mail to intended recipients • Create and maintain accurate records of customers and ensure that all records are backed up on a regular basis • Assist administrators in preparing and distributing schedules for staff members and oversee them to ensure that they are performing accordingly

Vary your verbiage so you don't repeat the same word twice.Check out these examples for a food server work history.Food Server, MaGaw's Steak House, May 2014 — August 2016 • Boosted wine sales by 24 percent by suggesting specific pairings for each entrée ordered • Entered orders in the computerized POS system and ensured all meals were delivered to guests quickly • Trained 12 new server employees by shadowing them while they completed their duties • Asked for specifically by name by regular customers who wanted to sit in my section at least once per dayFood Server, Valentino's, November 2009 — May 2014 • Provided excellent service to customers when bringing their food and drinks, with an average satisfaction survey score of 4.9 out of 5 • Helped the host staff seat more tables during busy shifts by clearing off sections and pre-bussing • Led a training class for new employees that detailed the basics of legendary service • Maintained a clean and organized section throughout the shift

Customer Service Supervisor, Charlie's Supermarket, Denver, CO — March 2009 — September 2012 • Lead a team of 12 customer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fullyCustomer Service Supervisor, Charlie's Supermarket, Denver, CO — March 2009 — September 2012 • Lead a team of 12 customer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully Service Supervisor, Charlie's Supermarket, Denver, CO — March 2009 — September 2012 • Lead a team of 12 customer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fullycustomer service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully service associates and helped each to set realistic goals for upselling product • Instructed new associates in a series of four trainings designed to promote the standards set by executive management for serving customers • Collaborated with other supervisors to provide suggestions for strategizing, marketing, and pitching the products provided • Oversaw all scheduling and made sure that all shifts were fully staffed

Spearheading comprehensive management tasks throughout my 11 - year tenure with Pony Up Burgers, leading overall operations, financial management, ordering, inventories, staff hiring and termination, and customer service; previous complementary experience as assistant manager with McCulloch's Fish «N Chips

These cocktails led to an increase of 20 % in top - shelf liquor sales in first six months • Train new bartending staff and conduct weekly staff meeting on drink specials • Ensure customer satisfaction and encourage feedback through surveys; ranked among top five service staff for customer service ratings for 12 months running • Use POS system and drink ordering software to process drink orders and guest checks • Enroll customers in bar loyalty program and manage customer memberships in computer system

• Competent in creating and maintaining an environment of geared to achieve sales and profit goals • Highly skilled in determining and communicating individual sales goals and hold staff members accountable for positive results • Qualified to lead staff members to ensure delivery of consistently good customer services, in order to guarantee repeat business opportunities • Well - versed in resolving customers» complaints and issues in a prompt and satisfactory manner

• Excellent organizational skills • Strong ability to lead and positively motivate staff • Effective communicator with customers and employees • Great customer - service skills • Outstanding business skills with ability to budget and manage in a way to stay highly profitable • Fluent in English and Spanish • ServSafe alcohol certification

• Great organizational skills • Strong ability to lead and motivate staff • Can communicate effectively with customers and employees • Excellent customer - service skills • ServSafe alcohol certification

• Assisted customers in locating products by leading them to the correct departments or floors • Provided core product information and demonstrated product features and benefits • Coordinated purchases between sales associates and cashiering staff members to expedite the process • Arranged for purchased items to be delivered to customers homes or offices • Ascertained that the assigned floor was kept clean and tidy by coordinating services of the janitorial staff

• Interview, hire and train members of sales teams to perform in accordance to company's mission • Handle staffing and staff scheduling duties by ensuring that adequate staff is available at appropriate times • Manage stock levels and make important decisions regarding inventory control • Create and maintain liaison with suppliers and vendors to ensure that merchandise is always available and delivered to the retail outlet on time • Analyze present sales figures and perform market analysis to determine trends and customer preferences • Provide feedback to supervisors and arrange for sales teams to be trained according to changing marketing trends • Ascertain that quality of customer services provided is in sync with the customer service e policies of the company • Respond to customers» complaints and problems with the focus of retaining their business • Collaborate with marketing teams to lead promotional activities • Understand forthcoming customer initiatives and monitor the activities of local competitors • Assist customers with decision making by providing them with complete product information and demonstration

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

• Tracked status of new business efforts through business development databases • Monitored market trends and tracking competition to provide recommendations for necessary changes • Built effective business development teams by training and developing staff members • Assisted marketing teams in implementing products and services that meet the specific requirements of customers • Handled lead generation duties through effective management of the company's sales processes

From achieving top sales performances and implementing strategic merchandising efforts to leading staff development and surpassing store sales quotas, I excel at providing operational and management expertise that drives consistent store success and provides exceptional customer service and support.

Also, led and developed the branch teller staff to meet customer's service needs and to foster an environment in which all employees can perform their best work in a team environment.

Solid management professional with deep experience leading Customer Service and Operations support functions driving account maintenance, problem - solving and trouble - shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems.

Lead daily operations including but not limited to preparing deposits, directing staff according to customer flow, creating excellent customer service environment, daily preparation of coffee and food products

I've worked hard to make sure all of the staff I've led focus on customer service as well.

Abrahamian said in the weeks leading up to the event, she and the Career Services staff spent time helping students prepare for the event with workshops on professional development, resume writing, customer service, patient care, mock interviews and more.

Lead progressive Supply Chain Management Initiatives for Hospital, Surgical Center or Health Delivery Network which reduce costs, improve service and contribute positively to staff morale and customer satisfaction.

Accomplished manager with 16 years experience in managing a customer service staff whose functions are to execute international shipments of telecommunications equipment into 46 countries throughout the Caribbean and Latin American regions for an industry leading organization.

Recruit top tier talent, train, and motivate staff to focus on quality and uncompromising customer service and support which has led operations to become the «best» in the business.

Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.

Skills and Attributes Excellent telephone and face to face communication skills Self - motivated and proactive Persuasive, persistent and patient Determination to succeed Team player Strong IT skills to include Excel, Word Outlook and similar packages Able to work in a pressurised target driven environment Outstanding Customer Service ethos Why work for us Defined career path in a fast growth industry leading business Excellent uncapped commission structure Staff referral scheme Extensive in - house training and development including a mentor program Extra day off on your birthday Regular expenses paid team building events & parties Free parking Free fruit, tea coffee and refreshments Dress down Friday Discounted Gym membership Energetic working environment

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Ensure excellent customer service skills are practiced by all teller staff and members Actively recruited and oversaw training for all new branch employees Preform pre audits to ensure ongoing adherence with compliance procedures Received an perfect audit score for 2012 Maintain monthly branch efficiency logs Coaches team members on identifying sales opportunities Proactive leads manage motivates and coaches employee Meet with staff regarding branch security and safety issues Implemented annual performance review for all branch staff

Business Manager — Duties & Responsibilities Manage daily operations, customer service, and sales staff ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Collaborate with junior level sales people to develop action plans to govern their performance Responsible for purchasing, logistics, company inventory, and product development Set and strictly adhere to budgets and schedules Oversee corporate accounting ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

International Business Manager & Consultant — Duties & Responsibilities Serve as international business development consultant for a network of global clients Facilitate and coach projects in relationship development, marketing, and financial management Utilize significant international business experience and education to offer executive level training Manage global advertising initiatives for clients such as Intel and Nokia Establish and manage a children's developmental toy production company with sales in 40 + countries Responsible for strategic planning, business plan, marketing / sales initiatives, and client development Oversee financial operations including company budgets, sales projects, P&L statements, etc.. Recruit, train, and direct sales, customer service, and management staff ensuring profitable operations Direct product development, pricing, distribution, and branding over varied product lines Oversee import, export, warehousing, and inventory operations ensuring efficient logistical operations Lead financial growth to $ 14 million in annual revenue with clients such as Toys R Us, Target, and Amazon

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

The Fastenal Company (Winona, MN) 8/2002 — 2/2005 Warehouse Support Supervisor • Oversaw warehouse staff ensuring effective and efficient operations • Delivered excellent customer service resulting in client satisfaction • Determined shipping methods, inventory procedures, and other company policies • Led professional development programming for staff

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills