Sentences with phrase «customer support sessions»

Not exact matches

The session will reveal the initial key findings from the research - so will be a must - attend for anyone seeking to use mobile technology to engage and support their staff and customers, or those who are just interested in finding out more about this exciting new approach.

That's why we believe it is important to hold these regular twice monthly training sessions and offer free and unlimited customer service and support to our clients.

Availing the Surface Plus program will grant customers access to service and support, including a Surface training session, from Microsoft Stores.

However, the chat plugin may not be as useful for sites that do troubleshooting and tech support through their chat systems, as it doesn't connect with other backend support systems — like when a chat session is the starting point for directing customers to the right support agent, for example.

Supported the sales department during sales presentations and training sessions at customer sites

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

Conducted Train the Trainer sessions for customer support personnel on formal and informal system and software application usage

With highly responsive customer service, your Coach will be available to provide clarification, support, encouragement, and insight via email in regard to any additional questions or concerns you may have in between coaching sessions.

Customer Service Manager — Debt Settlement of America, Dallas, TX 2005 to 2007 Oversaw all customer support initiatives, created training sessions for new hires, maintained employee files, and prepared staff review processes and recommended salary inCustomer Service Manager — Debt Settlement of America, Dallas, TX 2005 to 2007 Oversaw all customer support initiatives, created training sessions for new hires, maintained employee files, and prepared staff review processes and recommended salary incustomer support initiatives, created training sessions for new hires, maintained employee files, and prepared staff review processes and recommended salary increases.

SELECTED ACCOMPLISHMENTS • Attained the Help Desk Manager position from IT Support Technician within 6 years • Conducted workshops and training sessions on compliance with applicable Corporate and Divisional Policies • Placed an interactive ticketing system that lets customers keep in track with the status of their complaint in an online environment

Participate in monthly Quality Assurance sessions with Customer Support Manager to ensure quality service.

Brand, Inc. (Burger King)(Columbia, SC) 2002 — 2007 Restaurant Manager • Supervised restaurant employees ensuring efficient and profitable operations • Named Manager of the Year (2004) for consistently exceeding company expectations • Created safe, clean, and enjoyable environment boosting staff morale and product sales • Designed and led employee job skill and safety training sessions • Managed site inventory and replenished supplies as needed • Provided excellent customer service ensuring client satisfaction • Performed multiple roles including in store sales, drive through service, and administrative support to further company goals

Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate serviceSupport representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate servicesupport to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate servicesupport and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues

Professional Experience Telsource Corporation (Fairfield, NJ) 1996 — 2010 Sales Support Manager (Year — Year) • Analyzed and evaluated subcontractor proposals, performed cost / price analysis, negotiated Subcontracts Agreements and executed a wide range of contractual documents; Non-Disclosure agreements (NDAs), and Teaming Agreements (TAs) • Monitored and managed contract change activity to prevent unauthorized work or scope creep • Composed responses to Request for Proposal (RFP), Request for Information (RFI), and federal / state / local bidder's lists • Conducted strategic planning sessions with sales, product management, operations, subject matter experts, and senior management to gain understanding of the prospect and how to best position the RFP response • Re - wrote / edited information received from other departments and ensured information met requirements of RFP • Managed annual proof of compliance documents for customers • Developed and maintained boilerplate proposal, statement of work, and correspondence templates • Customized and maintained client specific order forms • Trained new hires on internal ERP system, Sant Suite, and departmental processes and procedures