Under Nick's leadership, Help Scout, a builder
of customer support tools, has embraced a remote - only employment model, developed a fanatical customer base and consistently grown «up and to the right».
To build brand loyalty and a great reputation, start using cloud - based
based customer support tools like Freshdesk, which provides a single place to track all customer queries as well as automation for many steps of customer interaction.
Eli is on the Marketing team at Help Scout, the invisible help desk that helps you build a company your customers love with more human, more
helpful customer support tools.