This education can take many forms — from the hefty manuals that used to accompany consumer electronics to today's help forums, FAQs, and
online customer training programs.
To create a
successful customer training program, you'll need to understand your audience, focus on what matters, make your content engaging, and guide your customers with additional support when they need it.
So, how can you optimize
your customer training program?
So, unless you're targeting actual engineers or 10 - year - olds, you should avoid this type of content in
your customer training program.
An intuitive platform, for example, will make it easier to design, create, format, and update
your customer training program content.
In the end, you need to know the kind of audience that you are targeting, so that
your customer training program stays to the point and serves its purpose.
Fortunately, it's easy to satisfy that latter requirement: sign up today for a forever free TalentLMS account, and start creating
a customer training program that your customers deserve.
People will always have questions that you haven't covered in
your customer training program.
Your customer training program is not an academic course.
The second building block to creating a successful
customer training program is to choose the right Learning Management System (LMS) technology platform.
In addition,
a customer training program usually involves creating brand - new content, since there aren't off - the - shelf options that exist for training on a particular product or service.
Skilljar's Building A Business Case For Customer Training eBook provides top - notch advice that will make your executives realize how effective
a customer training program can prove to be.
Convincing your executives regarding the value
a customer training program brings to the table can be an intimidating task.
So,
your customer training program can turn out to be a good way to increase revenue as well.
In the free eBook Building Effective Customer Education Programs you'll have a look at the basic tenets of customer training, you'll learn 4 traditional training methods that companies use today, and you'll explore ways to supplement them with online courses to create more effective
customer training programs.
Example:
A customer training program we created moves basic terminology and introductory content into eLearning courses and game - based modules.
Imagine you're an instructional designer tasked with creating an online learning program, or you're looking for an LMS vendor for your company's
customer training program.