Sentences with phrase «customers about their experience with»

The researchers polled nearly 1,100 randomly selected customers about their experiences with customer service technologies through TripAdvisor, an online provider of reviews for travel and restaurant users.

Not exact matches

Learn more about establishing credibility in your market in this short video with Brad Smith, EVP of customer experience at Sage North America, and Karen Leland, president of branding firm Sterling Marketing Group.

«It's about providing a customer with a great experience, in any channel or format that they want.»

In this hangout, editorial director Ray Hennessey talks with branding and customer experience experts Karen Leland of Sterling Marketing Group and Brad Smith of Sage North America about how to come back when your company's reputation takes a hit.

It's about your customers» experience with your products.

With customers photographing and Instagramming the entire dining experience these days, restaurants have become incredibly thoughtful about more than just their menus.

When most people think of «shopping experience» they associate it with customer service and, although this does come into it, in ecommerce it's also about whether your site is enjoyable to use.

In a recent Google Hangout, Entrepreneur.com's editorial director Ray Hennessey talked with branding expert Karen Leland and Brad Smith, EVP of customer experience at Sage North America, about the importance of building something that lasts.

Starbucks is about the experience for those who love coffee, loyalty and a partnership with customers that can not be challenged by any other retail cohort.

But the experience can go further than this: Make the survey social with links to Facebook, Twitter, Google + and other social media sites so that customers can spread the word about entering your promotions.

When show attendees walk up, you can introduce them to your customers, who can talk about their experience with your solution.

By presenting customers with a seamless experience, the idea is they will think more favourably about Rogers products and services, and stop fearing that telecom firms are out to hoodwink them with reams of fine print.

«We truly care about our customers, and when there has been a loss of service, we bend over backwards to understand exactly what has happened, take strides to make improvements in an effort to prevent future losses of service, and can honestly identify with the experience our customers have reached out to let us know about.

Rather, it's about understanding how customers are actually engaging with our product, and making that experience more efficient and rewarding.

In recent years, the broader business world has experienced a similar epiphany about the power of design to enrich products and experiences, connect with customers, and help companies accelerate growth.

Sit down and talk to them about how they interact with your products or services, and use that feedback to continually improve the customer experience.

Last year the bank phoned 700,000 customers and asked about their experience dealing with a branch, ATM or call centre.

And they will remember and tell others about service that also comes with an experience that gives customers unexpected pleasure.

Your customers are going to talk about their experience with your brand.

In my book with Travis Wright, Digital Sense, we wrote at length about how any business can easily architect their software solutions to more effectively deliver on customer experience and growth — and talked about it at CES earlier this month:

By decreasing hold times, customers will feel better serviced and may even spread the news about how impressed they were with the experience.

But here's one example of how a brand can do it right: National Car Rental is collaborating (via a private online community) with well - traveled customers who voiced their perspectives about the rental car experience.

And it is what happened when a friend posted about a great customer service experience he recently had with a company.

I mean, if a customer leaves a store having purchased an overpriced product with a subpar customer experience, yeah they're a customer, but they're not happy about it and they're likely not to return and convince others to do the same.

I was on a call with a client the other day talking about ways to improve the experience they deliver to customers.

I met with Des Traynor to learn more about Intercom and use the 4 P's framework: people, purpose, process and platform, to break down how their Customer Support team delivers a world - class experience.

Author Jill Schiefelbein chats with Adam Elsesser, CEO of Penumbra, about relaying the customer experience to your employees.

About 9,000 new hourly positions will be created, and Wal - Mart hopes that the move will both improve the customer experience and deter thieves from walking away with its merchandise.

I had a pretty bad customer service interaction with jlab recently and I'd like to write about my experience with the company to make sure people know what they are getting to when they buy a pair of these earbuds.

«Everything about the experience is unique, from the way the customers physically interact with the fragrance to how the editors talk to the customers.

I am not suggesting sandbagging to make yourself look good... It is about managing the expectations of internal and external customers and providing them with a positive experience.»

With increasing frequency, disappointed customers share these negative experiences by writing online reviews, and many potential customers take these reviews into account when making choices about which firms to frequent.

Yelp, the reviews site for local businesses, is a common place for customers to talk about their experiences, and business owners often engage with people there.

If Facebook's mobile app hosted publishers» pages, the relationship with customers, most of the data about what they did and the reading experience would all belong to the platform.

We surveyed mid-market companies and many large enterprise organizations about trends, maturity of their work with influencers, budgets, areas of most impact, goals and even where influence impacts customer experience and digital transformation.

«For us, accepting bitcoin with BitPay is about improving the APMEX customer experience.

«The truest definition of brand advocacy is when a customer is willing to tell others about the positive experience they have with you,» says Hyken.

We do get a lot of customer feedback to make sure that we're appropriately priced across our whole menu, and the great news is as you think about what we talked about on our brand health metric Worth What You Pay, we're making great progress on that front, but that's really generated on the yields with the 4 for $ 4, and what we need to do is make sure that the customer feels that our core and LTO items are appropriately priced for the value that we're providing, and that's not just what you put into the food, but that's what you create as the total customer experience to make sure they feel good, that it's worth what they pay.

The goal is to provide customers with an exceptional experience, but if they don't know about the app, they won't be able to take advantage of its benefits.

Loyal customers convert and spend with brands they like more often, they spend more, and they tell their family and friends about positive experiences.

Harnessing experiential word of mouth is fundamentally about providing customers with the opportunity to share positive experiences and making the story relatable and relevant to the audience.

For the rest of the afternoon, Steve and I brainstormed with Alex about how he could take his 20 years of entrepreneurial small business experience and use the Business Model Canvas and Customer Development to create a university entrepreneurship curriculum and vocabulary for the mainstream of American Business.

In the example, I base my assumptions about Mark on past experiences I've had with my customers.

Your experience with customer service can tell you a lot about a company.

«We like to take advantage of the opportunities that our suppliers present to BelCanto's employees to travel abroad and learn about those products so they can share those experiences with our customers.

«The bigger thing for us with the app is the meaningful engagement we have in real - time with the customers about the experience they are having,» Snyder says.

It's a thrilling experience to be able to share things you love with a customer base that is excited about what you're offering.

About Coffeecake Connection Since 2011, The Coffeecake Connection Company has helped create meaningful dessert experiences with their high - quality products that deepen its customer's connections with their family, friends and clients.

Keeping her focus on customer service - oriented education sessions, Mari soaked up as much experience as she could, connecting with colleagues from around the country to learn about their challenges and successes along the way.

Our lovely and highly satisfied customers spread the good word both in person and online about their shopping experience with us.