IT Project Manager — Professional Highlights Serve multinational corporations
in a
variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting,
customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise -
wide hardware and software upgrades resulting
in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting
in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting
in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys
of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member
of the International Cyber Threat Task Force Utilize fluencies
in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and
industry best practices Perform all duties with positivity, professionalism, and integrity
Professional Duties & Responsibilities Directed
customer service departments across a
wide variety of industries Oversaw, trained, and reviewed
customer service staff ensuring efficient operations Increased department efficiency by 25 % through effective management tactics Designed and implemented staff development and recognition programs Performed internal financial audits and
customer service quality assessments Resolved
customer service inquiries
in a timely, positive, and professional manner Delivered exceptional
customer service resulting
in client satisfaction and repeat business Managed $ 41 million
in company inventory, supply replenishment, and product shipments Handled human resources tasks including benefit administration and promotions Directed accounting operations including payroll, accounts receivable, and accounts payable Responsible for company correspondence, phones, reception, data entry, and financial recordkeeping Built and strengthened relationships with key clients, partners, and
industry leaders