Sentences with phrase «customers on a professional level»

Not exact matches

In reality, this customer knows very little about the sales professional on a personal level, so he should keep this in mind and guide the conversation back to the pressing issue and how he intends to solve the problem for the customer, ignoring personal attacks.

Customers often buy from the businesses and sales professionals whom they like on a personal level.

And we have several factory - trained Honda Service Technicians» on - staff here in our Northampton Honda Service Center to ensure the highest levels of Maintenance or Repair in a courteous and professional environment, regardless of whether or not you're a past customer of ours.

Here at WritePro.net we do our best to provide mba essay help on professional level and treat customers attentively.

Our practice focuses on the highest level of professional veterinary care and outstanding customer service.

Most notably, appellate - level courts addressed issues such as the power of regulators to prohibit professionals from participating in customer incentive programs (Sobeys West), or to refuse to accredit educational programs that discriminated, on religious grounds, against persons of different sexual orientations (TWU).

As a Recruitment Consultant, you will be involved in the following; • Developing business with new clients over the phone • Attending business meetings with new and existing clients • Maintaining working relationships with existing clients and identifying opportunities for further business • Sourcing candidates to match your clients» recruitment needs • Advertising vacancies in a professional and attractive manner, in order to find the best candidates • Thoroughly Interviewing candidates and preparing them for interviews with your clients • Negotiating offers between your clients and candidates • To offer exceptional customer and service levels to all clients and candidates As a Recruitment Consultant will be targeted on both activity (e.g. sales calls and meetings) and financial billings on a weekly and monthly basis and are expected to achieve and exceed the targets agreed.

• Committed to delivering exceptional customer services in a bid to ensure repeat business • Focused on working as a collaborative team member to make sure that each work module is handled in a professional manner • Skilled in taking and delivering orders in an accurate and time efficient manner • Excellent skills in preparing food items according to preset recipes and carefully wrapping and delivering them • Particularly effective in monitoring dining room activities and going the extra mile to ensure customer satisfaction • Proficient in following critical standards for raw and finished product quality and service speed • Adept at following all food safety and hygiene requirements and practices • Hands - on experience in handling station preparation, stocking and inventory duties • Demonstrated expertise in following recipes accurately and maintaining food preparation processes, including marinating, seasoning and cooking • Qualified to anticipate customer volume throughout the day and prepare food items accordingly to ensure that no wastage occurs • Documented success in maintaining appropriate portion control and consistently monitor line food levels

As a seasoned and analytical professional with 13 + years of experience managing dealer service and parts operations and driving exceptional levels of customer service and satisfaction, I am confident that I can make a substantial impact on your team's success as your next Automotive Service Manager.

Job Responsibilities (but not limited to): * Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options * Ensure equipment on rental «ready» line is clean, serviced, and tested according to company standards * Follow all company standards in regards to paperwork, cash management, and loss prevention * Deliver an enthusiastic and professional level of guest service at all times * Adhere to all safety procedures * Maintain all paperwork according to company policy Qualifications: * Previous retail / rental experience preferred * Passion for Skiing / Snowboarding * Maintain a working knowledge of products and trends within the industry * Commitment to providing excellent customer service * Ability to communicate fluently with co-workers and guests in accurate spoken and written English * Basic computer skills * Ability to work a flexible schedule; including nights, holidays and weekends Benefits include: * Free Winter Park Pass and EPIC Ski and Snowboard Pass to our world - class resorts * Employee discounts at our retail stores * Employee Assistance Program (EAP) * Excellent training and professional development * 401k Saving Plan * Health Benefits * Auto, Home, Pet Insurance Our employees have been making a name for themselves since 1976 with their love for the outdoor industry.

Job Responsibilities (but not limited to): * Explain to guests how to operate rental equipment, safety practices, and guest responsibility for the equipment during the rental including length of rental and return options * Ensure equipment on rental «ready» line is clean, serviced, and tested according to company standards * Follow all company standards in regards to paperwork, cash management, and loss prevention * Deliver an enthusiastic and professional level of guest service at all times * Adhere to all safety procedures * Maintain all paperwork according to company policy Qualifications: * Previous retail / rental experience preferred * Passion for Skiing / Snowboarding * Maintain a working knowledge of products and trends within the industry * Commitment to providing excellent customer service * Ability to communicate fluently with co-workers and guests in accurate spoken and written English * Basic computer skills * Ability to work a flexible schedule; including nights, holidays and weekends Perks * Free Epic Pass to our world - class resorts * Huge retail discounts at our stores * Excellent training and professional development At Colorado Ski and Golf and Colorado Ski and Sport, «guarantees through expertise» is our motto.

In addition to our executive recruiting services, we pride ourselves on offering a world - class level of customer service to our clients that echoes the RMA ® philosophy of respect, integrity, and accountability which both our company and hiring professionals infuse throughout every aspect of our work.

KEY QUALIFICATIONS • 2 years» hands - on experience as massage therapist • Texas State Massage Therapy License • Demonstrated ability to develop professional relationships with customers and associates • In depth knowledge of advanced massage therapy techniques • Familiar with Swedish, Thai and Deep Tissue Massage, Stone Therapy and Reflexology • High level of ownership, accountability and initiative

Business Development Manager — New Thought Solutions, Redmond, WA — 6 / 2011 - Present • Drive strategic sales growth in international software markets • Create tactical plans to target key customer demographics in the SMB sector • Guide and mentor a team of 12 sales and business development professionals • Forge and nurture relationships with C - level influencers in client organizations • Negotiate contract deals for software implementation and licensing • Evaluate target markets to identify new business opportunities and untapped revenue streams • Consult with senior management at HQ to provide insights on future business direction • Propel revenues from $ 120K in 2011 to $ 43M in 2016 by expanding into new markets • Secure a 72 percent market share in Brazil by rebranding software products for local needs • Recognized an underserved market in the consulting sector, and opened initial relationships to land 14 new client accounts within a month

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

ESSENTIAL DUTIES AND RESPONSIBILITIES: Take and prioritize service orders and handle each order in an efficient and timely manner Examine and diagnose problems with air conditioning and heating units for single family homes and perform any necessary maintenance or repairs Interact on a regular basis with Leasing Agents, Maintenance Manager, Portfolio Manager and residents Repair and replace any kitchen appliances that are property of Tricon; to include refrigerators, stoves, washers, dryers, dishwashers and microwaves Perform minor to moderate - level plumbing repairs, to include; toilets, sinks and bathtubs Repair and replace light fixtures, switches, outlets and perform other minor electrical work Repair locks and make other miscellaneous repairs on assigned properties Paint properties Prepare recently vacated properties for new tenants Perform other miscellaneous duties as assigned QUALIFICATIONS: Prior Maintenance experience required Prior customer service experience required Excellent verbal and written communication skills required Ability to work well using mobile office electronic tools and have basic accounting and math skills Knowledge of Yardi preferred Skilled in heating and air conditioning unit repair and maintenance Skilled in repair and maintenance of household appliances, plumbing, and lighting fixtures Ability to work on - call and overtime hours as needed REQUIREMENTS: High school diploma or GED 2 - 4 years of prior multi / single family experience Must have professional communication skills, both verbal and written Must be able to work in environmentally and physically challenging working conditions Must be able to lift objects weighing 50 lbs or more regularly Licensed driver with insured vehicle Have own hand tools

• Demonstrated expertise in educating healthcare professionals about approved product indications, safety profiles and patient care • Proficient in establishing sales goals by delivering exact value to healthcare professionals through differentiated products and services • Familiarity with conducting sales presentations to targeted customers, focused on ensuring high levels of calls and field productivity

CITY HOTEL — Vaughan, ON Jun 2011 — Present Cater Waiter • Set up and break down both buffet and seated meal function • Service customers in a very professional and quick manner • Maintain inventory and record of products • Build working relationships with patrons and coworkers • Utilize the highest level of guest service skills to maximize the satisfaction of patrons • Perform multiple tasks simultaneously and meet production time schedules • Lift heavy weights and stand for long periods of time to get the job done

* Providing an extremely high level of service to clients and candidates * Preparing candidates and clients for interview * Ensuring our state - of - the - art database is kept relevant on both candidate and client side Skills / Experience: * Third level educated (Not Essential) * Excellent communication and influencing skills * Strong interpersonal skills * Experience working in a demanding recruitment / sales / professional environment * Proven relationship building skills * Proven time management and organisational skills Person Profile * Professional approach - committed to excelling in service quality * Very Customer - Focused attitude * Self - motivated with ability to use initiative - a «can do&raquprofessional environment * Proven relationship building skills * Proven time management and organisational skills Person Profile * Professional approach - committed to excelling in service quality * Very Customer - Focused attitude * Self - motivated with ability to use initiative - a «can do&raquProfessional approach - committed to excelling in service quality * Very Customer - Focused attitude * Self - motivated with ability to use initiative - a «can do» attitude.

The ideal candidate will: · Have a real appetite for success · The ability to exceed weekly targets / KPIs · Creative writing skills · Have a flair for sales and business development · Be highly motivated · Play a key part within a team · Have the ability to multi-task · Demonstrate close attention to detail · Be willing to work long hours · Remain calm under pressure · Be professional with sky high levels of customer service · Be proficient with the use of all Microsoft packages Job Details · Hours: 0700 - 1730 term time and 0830 - 1330 or 1230 - 1730 during all school holidays · 30 days annual leave · Competitive basic with OTE performance related commission · Based in Shoreditch · Possible requirement to stay and work later than the standard finish time · DBS check required If you are interested in this position please contact Ryan at GSL Education on 02077392211 for an initial discussion about the position.

Responsible for the delivery of public transportation service through the safe operation of transit buses on scheduled routes while providing a high level of courteous and professional customer service.

Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Received and processed cash and credit payments for in - store purchases.Worked as a team member to provide the highest level of service to customers.

Received and processed cash and credit payments for in - store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.

KEY COMPETENCIES AND SKILLS Complex logistical movements Logistics planning Warehousing Process improvement Pipeline management Delivery management Profit & Loss monitoring Distribution Customer service Commercial negotiation Managing budgets ACADEMIC QUALIFICATIONS Evesham North College 2005 - 2008 BA (Hons) Logistics & Supply Chain Management Certificate of Professional Competence in National Road Haulage Operations IOSH Coventry North School 2000 - 2005 A levels: Maths (C) English (C) Physics (B) REFERENCES - Available on request.

Described use and operation of merchandise to customers.Exceeded targeted sales goals by 10 % to 20 % most of the time.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Followed up with customers to maintain relationships.

Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

ACCOMPLISHED DENTAL PRACTICE MANAGEMENT CONSULTANT / REGIONAL MANAGER / OFFICE MANAGER Offering a solid dental professional background with over 25 years experience a strong performance record of business development focusing on profitability customer service quality control with cutting - edge training methods to improve staff efficiency Significant qualifications include: Result driven individual accomplished in all levels of d...

IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team

Sales Representative — Duties & Responsibilities Direct sales and customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized as company leader in sales, customer service, and team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Professional Experience Liberty Builders Inc. -LRB-[Insert City, State]-RRB- 2005 — Present Customer Service Division Manager • Recruit, train and oversee skilled laborers and concrete finishers while managing both work and labor schedules to meet varying demand levels and job requirements • Provide rate quotes to potential clients after thorough analysis and assessment of job scope, requirements and considerations, securing new relationships and growing firm revenue through the utilization of effective selling techniques • Develop, implement and track firm - level quality control program as well as train staff on related policies and procedures • Maximize resource utilization through numerous efficiency improvements and the organized reduction in labor force • Manage and reduce expenditures through the integration of streamlined order procedures

Financial Manager — Duties & Responsibilities Manage daily operations, sales, and customer service activities for multiple financial institutions Oversee company expansion and branch openings in new markets and territories Manage client assets in excess of $ 285 million across a wide range of investment vehicles Design and implement professional development and employee recognition programs Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls in a courteous, yet assertive manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timeLevel decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls in a courteous, yet assertive manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timelevel sales people to develop action plans to govern their performance Make cold calls in a courteous, yet assertive manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timelines

Professional Experience Computer Science Corporation (City, ST) 8/2008 — 4/2010 Field Service Technician • Responsible for maintaining tactical optic sensor systems mounted on pneumatic mast assemblies and AEROSTAT aerial platforms • Directed team of technicians ensuring timely, effective, and professional operations • Performed system diagnostics, fault isolation on defective units, and repairs as needed • Maintained and repaired pneumatic controlled mast assemblies, optical and infrared sensors, cable assembles, and gimbal mounted gyro - compass assemblies to the component level • Proficient in use of system drawings, electronic schematics, and engineering manuals • Utilized oscilloscopes, fiber meters, RJ45 Ethernet testers, and multimeters • Oversaw system analysis, data reporting, upgrades, and architectural and technical changes • Documented system maintenance through web - based reporting system • Delivered system functionality briefings to customers and supervisors • Conducted experimental engineering and development tests to assist in geneProfessional Experience Computer Science Corporation (City, ST) 8/2008 — 4/2010 Field Service Technician • Responsible for maintaining tactical optic sensor systems mounted on pneumatic mast assemblies and AEROSTAT aerial platforms • Directed team of technicians ensuring timely, effective, and professional operations • Performed system diagnostics, fault isolation on defective units, and repairs as needed • Maintained and repaired pneumatic controlled mast assemblies, optical and infrared sensors, cable assembles, and gimbal mounted gyro - compass assemblies to the component level • Proficient in use of system drawings, electronic schematics, and engineering manuals • Utilized oscilloscopes, fiber meters, RJ45 Ethernet testers, and multimeters • Oversaw system analysis, data reporting, upgrades, and architectural and technical changes • Documented system maintenance through web - based reporting system • Delivered system functionality briefings to customers and supervisors • Conducted experimental engineering and development tests to assist in geneprofessional operations • Performed system diagnostics, fault isolation on defective units, and repairs as needed • Maintained and repaired pneumatic controlled mast assemblies, optical and infrared sensors, cable assembles, and gimbal mounted gyro - compass assemblies to the component level • Proficient in use of system drawings, electronic schematics, and engineering manuals • Utilized oscilloscopes, fiber meters, RJ45 Ethernet testers, and multimeters • Oversaw system analysis, data reporting, upgrades, and architectural and technical changes • Documented system maintenance through web - based reporting system • Delivered system functionality briefings to customers and supervisors • Conducted experimental engineering and development tests to assist in general research

Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring efficient, effective, and safe operations Responsible for team training, supervision, and performance reviews Extensively trained to serve as a level 3 technician and first responder Performed routine, preventative, and emergency maintenance on manufacturing machinery Managed company shipping and receiving processes and support staff Oversaw production and service quality controls guaranteeing company excellence Enforced compliance with all legal and corporate safety policies and procedures Built strong relationships with clients, partners, and industry leaders Delivered exceptional customer service resulting in client satisfaction and repeat business Resolved customer service inquiries in a timely, positive, and professional manner Consistently recognized for excellence in management and technical support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and customer service standards oProfessional Duties & Responsibilities Directed manufacturing processes and personnel ensuring efficient, effective, and safe operations Responsible for team training, supervision, and performance reviews Extensively trained to serve as a level 3 technician and first responder Performed routine, preventative, and emergency maintenance on manufacturing machinery Managed company shipping and receiving processes and support staff Oversaw production and service quality controls guaranteeing company excellence Enforced compliance with all legal and corporate safety policies and procedures Built strong relationships with clients, partners, and industry leaders Delivered exceptional customer service resulting in client satisfaction and repeat business Resolved customer service inquiries in a timely, positive, and professional manner Consistently recognized for excellence in management and technical support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and customer service standards oprofessional manner Consistently recognized for excellence in management and technical support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and customer service standards of excellence

Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor operations

Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and poCustomer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pocustomer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pocustomer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pocustomer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pocustomer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pocustomer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Master Electrician — Duties & Responsibilities Own and operate electrical contracting company ensuring efficient and profitable operations Recruit, train, and direct 25 + person staff of electricians, construction personnel, and office workers Direct human resources, accounting, sales, marketing, customer service, and project management Educate junior electricians in best practices, applicable codes, and safety protocols Proficient in all aspects of commercial, residential, and industrial work as well as the National Electric Code Repaired Life Health Safety (LHS) issues and investigated reports of shocks Perform wide variety of panel, receptacle, light, junction box, and cabinet installations Skilled in aluminum and fiberglass cable tray, transformer, motor, and conduit installations Fabricated, welded, and installed brackets and aluminum, stainless steel, and fiberglass cable trays Worked on control level switches, I / P transmitters, motor starters, start - stop stations, and lighting contractors Test and recalibrate I / P transmitters, gas and fire eyes - HALON sensors, and pressure switches Perform wire pulls, circuit tests, grounding, and bonding tests Utilized AUTOCAD to design blueprints for a varied of commercial and residential projects Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Perform all duties in a professional, timely, and courteous manner

Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set

Pharmaceutical Sales Representative — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized as company leader in sales, customer service, and team development Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with clients, vendors, and suppliers Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and industry leaders Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on pharmaceutical products Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Train junior team members in sales and customer service best practices Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized for excellence in sales, customer service, and team leadership Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and customer service departments ensuring professional and profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader in annual sales since 2004 Increase company revenue by 45 % through networking, in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education in pharmaceutical sales environment Identify needs of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge of pharmacology, medical technology, and standards of care Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist in developing sales strategies Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Midwest Steel Blanking (Lombard, IL) 07/2004 — 08/2008 Director of Operations • Oversaw daily operations and management of 40 employees including 2 project managers • Served as an advisor to the President on all critical and strategic issues • Led presentations to banks, governmental agencies, potential investors, and large volume customers • Oversaw production, maintenance, quality control, and all other dealings with all outside vendors • Negotiated all insurance policies and contracts concerning account receivables and insurance related claims • Developed the ISO 9000 quality manual and OSHA safety awareness programs, training, and documentation • Trained future managers of the company in professional skills, managerial decision making, and business communications • Designed and implemented a new inventory control systems for managing raw - material and finished - goods • Ensured cost control limiting the direct expenses incurred and indirect impacts such as inefficiencies, downtime, and waste • Over a 3 year period, reduced the account receivables insurance premium from $ 55K to $ 13K / year • Renegotiated all other insurance contracts for better coverage and reduced premiums by 20 % • Reduced «outside parts manufacturing» cost by 50 % • Maintained the cost of all supplies at the 2004 levels • Instituted production reporting and operational data analyses for decision making • Reduced down time by 60 %, overall operation's cost by 4.5 %, and scrap generation by 3 % • Developed ISO 9001 quality manuals and handled external annual audits • Introduced safety procedures and training programs

Sales Representative • Oversaw the sale of Yamaha Motorsports machines including motorcycles and ATV's • Set and strictly adhered to departmental budget ensuring effective and efficient operations • Managed sales and customer service professionals providing the highest level of client care • Studied internal literature to become an expert on all products and services • Designed and presented sales proposals to customers of varying budgets and interests • Generated significant sales through various marketing, networking, and cold calling initiatives • Built a positive company image through community engagement efforts • Consistently recognized for excellence in sales, customer service, and team leadership

Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing, and support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related business opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Utilize familiarity with various marketing media, technology applications and software, compensation arrangements, budget operations, quality assurance processes, and territory management Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team

Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer service ensuring professional and profitable operations Consistently recognized as company leader in sales, customer service, and team development Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with customers and orient them to various products and services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Logistics Director — Duties & Responsibilities Oversee logistics and daily operations of a fast paced medical testing facility Recruit, train, direct, and review 50 person staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Oversee supply and inventory while purchasing new materials as needed Coordinate shipping and receiving resulting in timely and on budget operations Increase company reach through the establishment of more than forty new routes Manage customer service operations ensuring client satisfaction and repeat business Build and strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and services Design and implement staff development programs increasing team skill sets Utilize staff recognition programs to build dedication and enhance morale Consistently promoted from entry level to senior management Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity

Professional Experience Commerce Real Estate Solutions 09/1998 — Present Insert Title • Manage access database for all available investment properties and land in Utah • Record transactions which impact company listings in the proprietary database • Research properties, land sales, and other pertinent data ensuring accurate records • Record historical information including building level data, market, and sub market statistics • Create quarterly statistics for internal and external use ensuring accurate and thorough results • Maintain up to date knowledge of research materials including internet sites, periodicals, etc. • Create custom reports for agents based on their sales and marketing needs • Anticipate agent and client needs delivering excellent service and issue resolution • Author and distribute quarterly market beat study reports offering important market insight and analysis • Create and populate accurate photo databases for use in property marketing initiatives • Provide additional sales, marketing, and customer service support as needed • Build and strengthen professional relationships with coworkers, clients, and community leaders • Perform all duties with positivity, professionalism, aProfessional Experience Commerce Real Estate Solutions 09/1998 — Present Insert Title • Manage access database for all available investment properties and land in Utah • Record transactions which impact company listings in the proprietary database • Research properties, land sales, and other pertinent data ensuring accurate records • Record historical information including building level data, market, and sub market statistics • Create quarterly statistics for internal and external use ensuring accurate and thorough results • Maintain up to date knowledge of research materials including internet sites, periodicals, etc. • Create custom reports for agents based on their sales and marketing needs • Anticipate agent and client needs delivering excellent service and issue resolution • Author and distribute quarterly market beat study reports offering important market insight and analysis • Create and populate accurate photo databases for use in property marketing initiatives • Provide additional sales, marketing, and customer service support as needed • Build and strengthen professional relationships with coworkers, clients, and community leaders • Perform all duties with positivity, professionalism, aprofessional relationships with coworkers, clients, and community leaders • Perform all duties with positivity, professionalism, and integrity

Most of us can «sell» people, but few acquire professional level expertise in the three key marketing research functions: customer research (clients), product research (home types) and market research (units, listing, selling values, days on market, discounts and dates).

Mr. Chatham defined Counseling as a real estate practice on a professional level designed to guide a client or customer to a better understanding of his real estate ownership problems and their probably solutions; utilizing modern principals and methods of questioning and listing to establish client management.