Sentences with phrase «customers on a recurring basis»

Not exact matches

You don't need something that everyone on the planet will want, but you do need enough of a customer base, or a recurring customer base, to make it worth your time.

KPIs vary greatly based on the company, but common ones include number of new users, customer retention and monthly recurring revenue.

Recurring billing - based businesses like software service providers can especially benefit from finding ways to increase customer retention, particularly if they can find ways to upsell those customers on features or additional items.

The four critical factors are: (a) businesses with recurring revenue bases — like a renewable subscription — are far better than ones dependent on constantly securing new customers; renewals are much easier and less expensive to secure than new sales; (b) customer retention is absolutely critical — all customers are very costly to acquire and very easy to lose in a world of almost infinite choices; (c) businesses based on products that require constant replacement or renewal (the «razor blade» model) are much more attractive than durable goods businesses (like selling refrigerators) where the products have very long repurchase or replacement life cycles and where the market could even fairly quickly reach saturation points; and (d) businesses that offer products or services that had a predictably high rate of obsolescence were much more attractive than those where the products had long, useful lives.

The startup's billing software lets companies that sell cloud services create recurring billing cycles for their customers based on the number of hours, days, months, or the amount of computing resources they consume, according to Orbitera's website.

Responsibilities • Assist with email, print, online, and social marketing projects • Analyze trends of key performance indicators and report on changes to stakeholders • Assist with in - depth reporting of marketing performance metrics • Help to update and further develop new web - based products and services • Create, analyze, and update reports using a variety of analytic tools, MS Excel, and cloud databases • Identify and analyze recurring customer / user problems and report to stakeholders • Assist customers / users via telephone and email.

While they may not become recurring customers, at least not on a weekly or monthly basis, this feels like a missed opportunity to me.

• Conduct research activities in area of concern and provide valuable feedback to the management • Write and edit management documentation and assist managers in tracking projects • Assist in the creation and implementation of strategic management plans • Participate in iteration planning and requirements gathering activities • Act as a coordinator between different projects • Make sure that all projects are implemented according to set requirements and guidelines • Keep team members of each project up to date with project status and issues • Provide support to general office duties such as budget reconciliation, correspondence and database management • Assist senior management to set organizational goals and objectives • Use technology to perform mathematical calculations and research activities • Provide internal meetings facilitation with various project teams • Suggest ways to improve internal operations effective and productive • Make sure that all concurrent projects are launched on published schedules • Create and maintain databases for management tracking purposes • Perform data entry services to handle project information • Assist in resolving project design and resource issues to minimize delays • Assemble and analyze statistical data and provide meaningful interpretations • Establish and maintain effective communication with customers to ensure recurring business opportunities • Develop and deliver instructional materials for each individual project • Provide administrative backup support for various positions within the management on a need basis

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Branson Auto, Slinger, WI 6/2010 to Present Automobile Sales Manager • Interview, hire and train automobile sales and administrative staff • Create schedules and ensure that they are adhered to • Plan and implement automobile sales strategies and document outcomes • Engage customers in conversation to gauge their automobile purchasing needs • Provide customers with different automobile options based on their particular interests • Quote prices and engage in bargaining to come to a mutually agreeable price • Accompany customers through test drives • Assist customers through the purchase and payment procedures • Make - certain that invoices are properly prepared and handed to customers • Arrange for delivery of automobiles to be made to customers» homes or offices • Handle customers» complaints in a manner conducive to ensuring recurring business and customer retention • Provide sales representatives with targets and help them in achieving their targets